Chief of Staff

Description

Impact is hiring a Chief of Staff to join our nationally ranked Best and Brightest workplace!

Impact is a leading national managed services provider, specializing in: IT & Cloud, Cybersecurity, Digital Transformation & AI, Integrated Marketing, and Print & Document Management. Our partnerships are defined by thoughtful business strategy, solutions architecture, technology deployment, and ongoing support -with a driving focus to bring enterprise-level resources to the SMB and midmarket. We are committed to customer-centric excellence, delivering tailored solutions that enhance client value and drive sustainable growth. Join our team of experts and be part of an innovative culture that puts customers at the heart of everything we do.

Founded in 1999, Impact proudly remains privately-held and locally-owned, employing 900+ experts across 20+ US locations. Recognized for rapid growth and innovation, Impact has seen over a 20% annual growth rate, and championed a vibrant, employee-focused culture.

Impact Timeline Video - 2024

Overview

We are seeking a dynamic and highly capable Chief of Staff to serve as a strategic right hand to the executive team. This is a blended role between traditional Executive Assistant responsibilities (e.g., calendar management, meeting prep, communications) with strategic, cross-functional leadership support (e.g., prioritizing initiatives, aligning teams, tracking executive priorities).

The Chief of Staff will play a key role in helping the executive team operate at peak effectiveness-staying organized, focused, and aligned on company goals. The ideal candidate is both a doer and a thinker: detail-oriented and tech-savvy, while also capable of navigating ambiguity, managing special projects, and acting as a liaison across departments.

This is a unique opportunity for a professional who enjoys supporting at the tactical level while influencing at the strategic level.

Note: We are exploring talent from both Executive Assistant and Chief of Staff backgrounds. Ultimately, we will hire one individual-so this position is best suited for someone who is energized by both worlds and eager to grow in step with Impact's trajectory.

Responsibilities

Executive Support & Operational Excellence

• Manage complex calendars, travel arrangements, and scheduling for members of the executive team.
• Coordinate and prepare for meetings, including agendas, briefing materials, notes, follow-ups, and logistics.
• Facilitate recurring meetings including ELT, SLT, and board meetings-driving pre-reads, tracking action items, and maintaining clarity of purpose and execution.
• Maintain and optimize key tools (e.g., OneNote, Microsoft Planner, Outlook) to keep meetings focused and deliverables on track.
• Ensure seamless communication between executives and internal/external stakeholders.

Strategic & Cross-Functional Leadership

• Serve as a thought partner and sounding board to the executive team, helping prioritize efforts and focus energy on high-impact decisions.
• Help manage and execute strategic initiatives, including business reviews, leadership planning, and cross-team projects.
• Drive accountability and follow-through on executive-level decisions and priorities across teams.
• Support internal communications to ensure clarity, alignment, and momentum across stakeholders.
• Identify areas where executive time can be leveraged more effectively and implement systems to enhance productivity.

Things We Are Looking For

• 5+ years supporting C-level executives in a Chief of Staff or Senior Executive Assistant role.
• Experience juggling both administrative and strategic responsibilities; someone who thrives in both.
• Tech-savvy and resourceful-confident working in Microsoft Planner, Teams, OneNote, Excel, PowerPoint, and AV tools (e.g., Surface Hubs).
• Natural relationship-builder with strong emotional intelligence and professionalism.
• Highly organized, systems-minded, and proactive in anticipating needs and eliminating inefficiencies.
• Comfortable working independently with a bias toward action, clarity, and progress.
• Maintains discretion and sound judgment in handling sensitive and confidential matters.
• Flexible and resilient in fast-paced, evolving environments.

Why Join Us?

Our purpose is people. We empower them to innovate, grow, and succeed. That's how we change the world - one person, one company, one community at a time.

At the heart of everything we do are our core values, which guide how we work, grow, and succeed together:

• Innovation: We embrace change because innovation lives outside the comfort zone.
• Passion: We are driven by purpose, fueled by passion, and obsessed with making an impact.
• Honesty: We are fiercely transparent and consistently honest.
• Fun: We fuel work with fun, knowing life's too short for boring.
• Low Ego: We champion ideas over titles, because brilliance knows no rank.
• One Team: We win as a team, we lose as a team, we are one team.

Benefits

• Expected compensation range of $110,000-$150,000
• 20 days of PTO and 12+ paid holidays
• Flexible sick-day policy
• Paid parental leave
• Comprehensive health, disability, life, dental, & vision plans
• 401(k) discretionary match & retirement plans
• Continued education reimbursement
• Ongoing training & development opportunities

Join us at Impact, where your ideas matter, your growth is supported, and your work creates real change. Let's build something incredible together!

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