Cloud Engineer

Description

The Sr..Cloud Operations Engineer handles the design, migration/implementation of cloud-based infrastructure for the DSD division of Tyler Technology's centrally managed and portal applications. This includes building, deploying, monitoring, and maintaining high-availability SaaS, IaaS, and PaaS solutions hosted in either AWS and Azure cloud. Cloud Engineers will have the opportunity to work directly with multiple application development agile teams.

RESPONSIBILITIES

• Support the creation and maintenance of critical Application Environments primarily in
• AWS and Azure
• Support, maintain, and create Deployment systems and CI environments using Githib, Azure DevOps and AWS Code Pipeline.
• Provide Tier 3 Incident Support Cloud Infrastructure as required to assist internal Support Teams; during and after normal work hours.
• Collaborate with developers to properly automate software build, test and deployments.
• Manage assigned project activities to achieve stated project goals, objectives, and schedules.
• Mentor and train Cloud and engineers
• Follow security best practices. Interact with security team to implement and maintain security controls on the cloud infrastructure.
• Creation of standardized templates using orchestrators Terraform and Cloud Formation
• Identifies and shares "best practices" as appropriate.
• Implements and supports Disaster Recovery solutions.
• Ensures capacity planning processes are followed by allocating system resources
• Creates and implements documentation standards and performs reviews to ensure standards are followed.
• Implements, administers and maintains policies and procedures for ensuring the security and integrity of the company systems.
• Facilitates and attends leadership meetings and effectively shares the information learned.
• Provide trend analysis to management as well as peer groups to enable informed decisions.
• Facilitates and Interacts with business and application development units on a daily basis
• Monitor and report on costs associated with assigned cloud products

QUALIFICATIONS

• BS in Computer Science or equivalent with minimum of 5 years of relevant work experience in automation, infrastructure as code deployment, and/or systems administration or 6+ years relevant experience in lieu of degree.
• Expert with infrastructure automation, infrastructure as code - specifically Terraform, and AWS CloudFormation is a plus.
• 4+ years of experience in AWS; Azure experience is a plus; and can work in both platforms
• High skilled with load balanced Web architectures
• Solid fundamental network knowledge, TCP/IP, routing, subnetting, OSI model.
• Solid understanding of DNS
• Expert with estimating AWS and Azure usage costs and identifying operational cost control mechanisms
• Experience with Azure Services with specific strengths in App Services, Virtual Machine Scale Sets, Functions, Virtual Network, Application Gateway, App Insights
• High level of experience with AWS Services - EC2, RDS, S3, VPC, IAM, BeanStalk, API Gateway, R53 and Cloudfront
• Experience with programming and scripting languages: Powershell, Python, Bash, Perl or Ruby
• Excellent written and verbal skills (Documentation is paramount)
• Strong knowledge of Azure DevOps GitHub and GitHub Actions is required.
• Ability to identify and understand complex problems/issues and develop effective solutions.
• Strong time management skills, with the ability to handle multiple tasks, prioritize and meet deadlines.
• Ability to work with minimal supervision and collaborate with teams both remote and local.
• Possess strong time management, prioritization, and interpersonal skills.
• Experience with automation/configuration management software.
• Has knowledge of standard concept, practices and procedures within a particular field; can explain Systems technology in non-technical terms
• Develops Methods of Procedure (MOP's) for utilization by team.
• Ability to leverage vendor tools to research, open and resolve defects or performance problems.
• Peer reviews technical content in technical documentation, processes and changes.
• Ensures capacity planning processes are followed by allocating system resources Automates common tasks.
• Possesses advanced levels in software and information life cycle process, data systems, relational databases and client server concepts.
• Expert skills in utilizing vendor tools and vendor diagnostic tools to drive quick problem and performance resolutions.
• Possesses project management skills and knowledge of the technology industry.
• Versed in basic statistical methods and models (ex. demand growth, cost per unit)

BONUS EXPERIENCE

• Azure and/or AWS certified
• Experience administrating Windows and Linux systems
• Docker and Kubernetes experience
• Experience with configuration management code, Puppet, Chef, Ansible, Salt, etc
• CI/CD experience using tools like Jenkins, AWS CodePipeline, or Azure DevOps
• ITIL Certification and/or experience
• Experience working on PCI Compliant environments.
• Agile/Scrum Methodologies.
• Monitoring experience with SaaS technologies such as New Relic or Stackify