Business Process Design & Improvement Manager

Company
Cox Communications, Inc.

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Manager

Management Level

Manager - Non People Leader

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation
Compensation includes a base salary of $90,100.00 - $150,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

PRIMARY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:

• Responsible for process and tool efficiency across supply operations
• Works with supply chain, finance, operations, product, marketing and sales leaders and SME's to understand current state process, procedure, policy, and technology
• Understands supply chain and boundary partner KPI's/metrics/business drivers, identifies impacts to each, and develops effective change management plans to mitigate risk and optimize benefit
• Researches best practices within and outside the organization to establish benchmarks and identify opportunities for improvement
• Performs business analysis to identify and quantify/qualify opportunities
• Works with supply chain leadership, boundary partners, and program/project management teams to prioritize efforts, identify resources, and plan work
• Ideates and collaborates with supply chain and boundary partner SMEs and leaders to develop and recommend process improvements and/or new process additions
• Develops detailed business case documentation including short and long-term costs and benefits, and overall ROI
• Partners with IT organizations to prioritize initiatives and develop technology roadmap
• Capable of establishing broad networks within the organization and effective leverage their network to advance supply chain strategic and operational initiatives
• Produces, organizes, and stores process/procedure/policy documentation for use by the supply chain operations and boundary partner team in accordance with supply chain and CCI policy
• Proactively looks for and understands the implications and applications of emerging technologies, major industry shifts, and other technical and non-technical macro business environment changes
• Delivers effective presentations to executive leadership explaining recommended solutions and benefits
• Works supply chain performance metrics team to enhance or implement new executive and operational reports and dashboards
• Performs post-mortem reviews to quantify benefits received from process, procedure, or policy changes

QUALIFICATIONS AND EXPERIENCE:

Minimum

• Bachelor's degree in a related discipline and 6 years' experience in a related field.(e.g. process improvement, supply chain, telecommunications, etc.) The right candidate could also have a different combination, such as a master's degree and 4 years' experience; a Ph.D. and 1 year of experience; or 10 years' experience in a related field
• Demonstrated problem solving and analytical thinking skills
• Proficient in using Microsoft Word, Excel, and PowerPoint.
• Strong ability to organize, analyze, interpret, and disseminate information.
• Must possess an internal service orientation and work collaboratively.
• Track record of effectively partnering with cross-functional teams in organizations.
• Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization

Preferred

• Warehouse Management, Planning, CPE Operations experience
• ERP and database applications experience
• BS/BA degree in related discipline strongly preferred
• Prior experience in management role preferred or leading projects
• Green Belt/ASQ certification preferred

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that's true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we're creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.