VP, Servicing Transfer

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both residential and business purpose loans. As a specialty mortgage servicer who sees the customer behind every loan, we understand that our customers are not loan numbers - they're homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Join us on Our Journey

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a VP, Servicing Transferto join our team!

Reporting to the FVP, Servicing Transfer, this position leads strategic initiatives related to the seamless transfer of mortgage servicing portfolios. This role oversees the planning, execution, and compliance of servicing transfers, ensuring a smooth transition for both clients and internal teams.

This role is required to collaborate with various departments to optimize transfer processes, manage risk and uphold regulatory standards, to include the evaluation and implementation of technology solutions to enhance efficiency and accuracy in servicing transfers.

Success in this position requires expertise in mortgage servicing operations and regulatory compliance to ensure excellence during portfolio transfers.

Qualifications include:

• Bachelor's degree in business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
• 3+ years' experience in Servicing Transfer/ Loan Boarding Management roles required
• 5+ years' experience in mortgage servicing required
• 2+ years' leadership experience in mortgage servicing
• Previous experience successfully leading people/ teams in a fast-paced work environment
• Prior experience successfully managing servicing-related projects and initiatives with cross-functional teams preferred
• Strong analytical skills to distribute and allocate resources
• Strong knowledge and proficiency with Microsoft Office products (Excel, Word and Power Point)
• Strong verbal and written communication skills with ability to effectively interact with all levels across the organization
• Effective ability to present to and facilitate discussions with executive leadership
• Strong interpersonal skills with the ability to develop and maintain effective relationships across the organization to influence and drive required results
• Effective management skills to include talent selection, training, coaching, mentorship and performance management
• Strong leadership with proven ability to foster an environment of positive employee engagement and trust
• Demonstrated ability to quickly establish credibility; coupled with for recognizing and supporting the organization's culture, values and priorities
• Collaborative and consultative work style; team oriented
• Able to manage and lead change, high learning agility
• Client focused with strong execution skills and a results orientation; able to link to business needs with tactical execution and results
• Strong analytical skills; strong business acumen; strong fiscal and technical aptitude
• Strong problem solving skills; strong decision making abilities coupled with sound judgement
• Strong project management skills with the ability to effectively lead matrix teams
• Strong attention to detail; strong quality and compliance orientation
• Ability to effectively prioritize, organize time and resources to consistently bring projects to successful completion
• Self-directed; comfortable working with ambiguity and uncertainty
• Professional maturity, integrity, ability to maintain confidential data and information

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Featured Benefits

• Medical, Dental and Vision Insurance
• Company Paid Life Insurance
• Disability Insurance
• Pet Insurance
• 401k Program with Employer Matching
• 3 Weeks Paid Time Off (PTO)
• Paid Holidays
• Wellness Initiatives
• Employee Assistance Program
• Eligible for Hybrid Work Schedule with Remote Flex Days

Compensation

• The hiring range for this position is between $105,000.00-$118,000.00 annually
• This position is eligible for an annual discretionary bonus

Fay Cares!

The Fay-Constructive Foundation was established to fulfill the philanthropic mission of The Fay Group employees to serve the communities in which they live and work. Our employees make voluntary contributions to the Foundation. Each quarter, their contributions are donated to organizations focused on improving education opportunities, combating poverty, and supporting military service members and first responders.

At Fay, we believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included, and is presented with equal opportunities to be successful. Fay is an equal-opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to www.dhs.gov/E-Verify.