Director of Quality Assurance - Human Assets (25-26)

Description

Human Assets Director of Quality Assurance

Role Mission:

The mission of the Director of Quality Assurance is to support the execution and oversight of Chief Area processes, procedures, and systems to ensure we are in full compliance with all federal, state, and authorizer regulations, policies, and statutes. This position will conduct consistent monitoring and auditing of key data points and documentation to identify any gaps in execution or compliance as well as opportunities to improve efficacy and efficiencies by working with all departments. The Director of Quality Assurance will provide additional capacity to support the continuous improvement process and also work with key stakeholders from other Chief Areas to provide strategic recommendations. The role will also partner closely with our Internal Auditors under the Governance Team to assist with all internal audits. This position will report directly to the Chief Human Assets Officer for assignment, planning, and execution of their duties.

Supervisory Responsibilities

The position may or may not have Supervisor Responsibilities

Location:

• This is a full-time hybrid (remote/on-site position) based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate.

Travel Expectations:

• Travel for training, team meetings, or purposes of conducting audits will be minimal and not expected to exceed 20% during the busiest times.

• This role works remotely when not traveling.

What You'll Do - Accountabilities

Essential Duties:

• Collaborate closely with the Internal Audit team on their annual calendar of audit reviews, supporting with documentation, coordination, and all required monthly reports for presentation to the Board of Directors' Audit Committee to ensure best practices and compliance.
• Establish an annual calendar of internal Chief Area risk assessment, audit, and review processes to complement and supplement the Internal Audit team's processes.
• Complete an annual inventory of all Chief Area policies, processes, Standard Operating Procedures (SOPs) and systems to review, assess risk, and identify prioritized areas for purposes of auditing, assessing risk, monitoring, and improving.
• Execute the annual calendar of Chief Area internal audit and review to ensure full compliance, fidelity of implementation, and effective internal controls, providing monthly reports to the CEO/Superintendent.
• Make recommendations for process improvements and provide additional capacity, expertise, coaching, and training to support the implementation of those process improvements.
• Conduct quality and accuracy reviews on personnel report submissions to state and federal agencies, in coordination with regulatory affairs, Chief Area divisions, and the Superintendent's office.
• Establish and monitor Key Performance Indicators (KPIs) on a consistent basis to ensure fidelity of implementation, proactively mitigate risk, and identify strategic process improvements.
• Partner with divisions outside of Chief Area on the systems integration and data security of Chief Areas processes across platforms and people to ensure efficacy and efficiency.
• Stay abreast of all federal, state, and authorizer regulatory changes that impact Chief Area responsibilities and duties, make recommendations for implementation of any required changes, and support with the timely and strategic implementation of those changes.

Additional Duties and Responsibilities:

• Partner with the Human Assets Lead Team (including the CHAO, VPs, and Chief of Staff) to define and adopt robust review processes, utilizing best practices in internal audit, to ensure compliance with state and federal standards.
• Collaborate with the Chief of Staff to the CHAO and Human Assets Project Manager to ensure effective coordination and communication with all responsibilities.
• Serves as a strategic thought partner and contributing member to the Human Assets Lead Team to provide additional expertise, strategic thinking, and support to ensure high performance and achievement of goals.
• Monitor already established Key Performance Indicators (KPIs) for major HR processes.
• Establish mechanisms for internal Human Assets review, reporting, solutions facilitation, and monitoring.
• Partner with divisions outside of the Human Assets to ensure efficacy and efficiency.
• Build the acumen of department staff regarding KPIs and compliance in areas of focus.
• Other duties as assigned.

What You Bring - Competencies

Knowledge and Skills:

• Make Strategic Decisions:

This leader is involved in high-level, strategic decision-making across multiple teams. They analyze complex data sets, predict trends, and make decisions that align with the organization's strategic goals. They also guide others on their teams to develop strategic thinking and decision-making skills.

• Manage Work and Teams:

This leader is responsible for coordination between teams, aligning team objectives with organizational strategy, and ensuring resource allocation is optimized across teams. They also mentor other team leaders to enhance their management skills.

• Grow Self and Others:

This leader is involved in planning and implementing development strategies across multiple teams or departments. They ensure alignment between individual growth and organizational goals, and they develop programs that address the needs of diverse groups within the organization.

• Build a Culture of Trust:

This Leader strategically promotes trust and psychological safety across broader groups, implementing policies and practices that support these values and modeling them in every leadership action.

• Communicate Deliberately:

This leader is responsible for communicating complex ideas and strategies across multiple teams or departments. They develop and deliver messages that align with organizational goals, ensuring that their communication strategies enhance team alignment and strategic execution

Additional Skills

• Skill in organization, prioritization, follow through, and attention to detail using a variety of project and performance management tools and techniques, including establishing outcomes, determining evaluative measures, tracking progress, and producing clear and concise reports
• Skill in effective communication skills, both verbally and in writing, including skill in data visualization, PowerPoint, Excel and other tools to design and deliver clear and compelling insights and recommendations that influence audiences
• Able to build and successfully maintain strong relationships with people through trust, confidentiality, discretion, empathy, value add, and effective collaboration

• Able to manage and monitor multiple projects at once with minimal supervision, often under pressure with competing priorities, maintaining composure, ensuring quality, consistency and achieving results
• Able to analyze and interpret data and statistics to identify trends, draw conclusions, and develop strategies that yield improved results and achieve goals
• Able to evaluate processes and procedures to identify strengths and gaps, make recommendations for continuous improvement, and provide capacity, expertise, and strategic thinking to implement those recommendations
• Able to self-reflect, along with providing, receiving, and implementing feedback that continuously improves performance and achieves results
• Sound judgment and excellent decision-making

Required experience:

• Education: Bachelor's degree required.
• Experience: minimum 10 years in human resources, preferably in K-12 education setting

Preferred experience:

• Education: Master's degree in human resource management or business administration preferred.
• License or Certification: SPHR, SHRM, PMP, or equivalent certifications preferred

Physical Requirements:

• This is a sedentary position.
• The ability to sit at a computer terminal for an extended period.
• The employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone, and keyboard.

What We Offer:

Compensation & Benefits:

Salaries for people entering this role typically fall between $108,100 and $128,600, commensurate with relevant experience and qualifications and in alignment with internal equity. This role is also eligible for performance pay based on organizational performance and goal attainment.

Additionally, we offer medical, dental, and vision plans, disability, life insurance, parenting benefits, flexible spending account options, generous vacation time, referral bonuses, professional development, and a 403(b) plan. You can find more information about our benefits at https://ideapublicschools.org/careers/benefits/.

* IDEA may offer a relocation stipend to defray the cost of moving for this role, if applicable.

Application process:

Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.

IDEA Public Schools does not discriminate on the basis of race, color, national origin, age, sex or disability, in admission or access to, or treatment of employment in its programs and activities. Any person having inquiries concerning the organization's compliance with the regulations implementing Title VI of Civil Rights Act of 1964 (Title VI), Section 504 of the Rehabilitation Act of 1973 (Section 504), or Title II of the Americans with Disabilities Act of 1990 (ADA), may contact IDEA Human Resources at (956) 377-8000.