Account Director
Apply NowCompany: Haystack
Location: Phoenix, AZ 85032
Description:
Company Overview
At Haystack, we build custom software products with a specialization in digital solutions for the Power and Utility industry. As Innovation Partners to our clients, we combine deep domain knowledge, a product-minded approach, and exceptional engineering to build scalable, maintainable, and high-quality software. Our mission is to deliver outstanding results while creating an experience clients love.
Role Summary
As an Account Director, you'll lead the strategy and execution of client relationship management, retention, and growth. You'll serve as the primary point of contact for key accounts, ensure the successful delivery of projects, and identify new opportunities to add value. In the near term, you'll also oversee project delivery for several clients, functioning as a hybrid client lead and project manager until the team expands. This role is critical to building Haystack's long-term reputation as a trusted innovation partner.
Responsibilities
Client Success & Account Growth
Project Leadership (Initial Phase)
Strategic Leadership
Qualifications
What We Offer:
Join Us!
If you're a strategic, relationship-driven leader who excels at growing client accounts and guiding high-impact software projects, we want to meet you. Apply now and help us build lasting partnerships and exceptional digital products!
Haystack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected.
Preference will be given to candidates in the Phoenix & Indianapolis metropolitan areas. We are not able to accept applications from those not located in the US, nor to sponsor visas.
At Haystack, we build custom software products with a specialization in digital solutions for the Power and Utility industry. As Innovation Partners to our clients, we combine deep domain knowledge, a product-minded approach, and exceptional engineering to build scalable, maintainable, and high-quality software. Our mission is to deliver outstanding results while creating an experience clients love.
Role Summary
As an Account Director, you'll lead the strategy and execution of client relationship management, retention, and growth. You'll serve as the primary point of contact for key accounts, ensure the successful delivery of projects, and identify new opportunities to add value. In the near term, you'll also oversee project delivery for several clients, functioning as a hybrid client lead and project manager until the team expands. This role is critical to building Haystack's long-term reputation as a trusted innovation partner.
Responsibilities
Client Success & Account Growth
- Cultivate strong relationships with key client stakeholders.
- Establish a deep understanding of client goals, challenges, and priorities.
- Develop strategic account plans to retain and grow client accounts.
- Lead quarterly business reviews and client feedback loops.
- Advocate for client needs while balancing Haystack's business priorities.
- Collaborate with internal teams to ensure on-time, high-quality delivery.
- Identify and pursue new business opportunities within and across accounts.
- Drive client referrals and build a reputation for service excellence.
Project Leadership (Initial Phase)
- Manage software delivery projects from kickoff through launch and beyond.
- Facilitate planning sessions, sprint reviews, and retrospectives.
- Create and manage project timelines, milestones, and resourcing plans.
- Ensure scope, budget, and timeline alignment across stakeholders.
- Support backlog grooming, user story writing, and QA coordination.
- Use tools like Jira, Confluence, and Slack to manage and communicate effectively.
Strategic Leadership
- Help shape Haystack's client services model and delivery best practices.
- Contribute to pricing, scoping, and resourcing strategies.
- Provide input on staffing decisions and hiring for delivery and client success roles.
Qualifications
- 7+ years of client-facing experience in a professional services, consulting, or software delivery environment.
- Strong track record of managing and growing client relationships.
- Experience working on custom web and mobile software products.
- Proficiency with Agile project management and product delivery workflows.
- Excellent communication, relationship-building, and problem-solving skills.
- Experience managing project scopes, timelines, and budgets.
- Highly proactive, organized, and adaptable to changing priorities.
What We Offer:
- Competitive compensation with opportunity for advancement.
- Flexible work schedule and generous PTO policy.
- Health, dental, and vision insurance coverage.
- 401K, HSA with partial match.
- Opportunity to work on impactful projects with a growing consultancy.
- A collaborative and supportive environment that values ownership, quality and efficiency.
- Professional development opportunities.
- Fully remote work environment (with a preference for candidates in the Phoenix and Indianapolis areas).
Join Us!
If you're a strategic, relationship-driven leader who excels at growing client accounts and guiding high-impact software projects, we want to meet you. Apply now and help us build lasting partnerships and exceptional digital products!
Haystack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued and respected.
Preference will be given to candidates in the Phoenix & Indianapolis metropolitan areas. We are not able to accept applications from those not located in the US, nor to sponsor visas.