Relationship Manager

Position Title
Relationship Manager

Location
New York, NY 10006

Job Summary
This role will provide personalized banking services to financial institution customers.

Pay Range: $84,878 - $112,463 - $140,049

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

• Oversees all aspects of account management, including new account opening, follow-up, communications, maintenance.
• Develops and expands existing relationships including sales efforts; supports business developers in acquiring new business endeavors.
• Provides ongoing relationship servicing with current clients to maintain goodwill and gain additional business; Handles sensitive client relationships and larger client needs.
• Analyzes problems; answers inquires for a client; researches and responds accordingly; may coordinate with other departments as needed.
• Coordinates and assists back office personnel in resolving credit problems, delinquent payment issues, and other related affairs.
• Reviews various reports including check fraud, significant activity, significant change, large deposit, detailed transaction report and month-end reports; investigate & approve when needed.

Required Qualifications:

• Education level required: High School Diploma or General Education Degree
• 5+ years in financial services providing high level support to clients
• Exploring business development (book of business to expand)
• Prior management experience (preferred)
• Strong knowledge of financial products/services, including lending and cash management

Flagstar is an Equal Opportunity Employer.