Retail Operations General Manager

Grow With Us!

Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores.

What we offer:

• Competitive Salary Range: from $91,572 to $111,921 yearly salary

• Daily Pay

• 20% off Hudson Employee Discount

• 50% off Hudson Employee Food & Beverage Discount

• Medical/Dental/Vision Insurance

• Paid Time Off

• Various Personal and Parental Leave Programs

• Company Paid Life Insurance

• Retirement Programs & Matching Employee Contributions: 401K & RRSP

• Employee Recognition & Anniversary Programs

• Training, Development, and Growth Opportunities

• Tuition Assistance & Scholarship Programs

This General Manager position is for you, if you enjoy:

• Managing the commercial activities of the business and local relationships while maximizing profit sales

• Promoting a brand image of excellence through a strong work ethic, leadership by example, and consistent delivery of excellent customer service

• Working in Norman Y Mineta San Jose International Airport

Your Team is counting on you as a General Manager to:

• Provide flexibility to work long/ irregular hours any day of the week, weekends, and holidays

• Oversee (up to 70 employees)

• Responsible for 12 to 13 million in sales yearly

General Manager Key Accountabilities:

• Responsible for managing the shops within an operation, consistent with the short- and long-term interests of the company, its employees and its customer and ensuring the highest level of customer service possible

• In conjunction with the Country General Manager and Regional Manager, formulate the fiscal revenue, expense and profit goals, as well as the inventory levels for the shops

• Analyze the KPI's if any issue in the shop might be affecting the daily sales, and take corrective actions if needed

• Organize and lead the Weekly and Monthly Meetings with Operation's responsible, including all the relevant events of the week (sales, promotions, categories, brands, HR, etc.)

• Prepare a weekly and monthly action plan as a result of the Weekly and Monthly Meeting

• Review Sales targets by shop, category and brand, compared to the previous week, month, year and budget

• Lead the Terminal/Store Manager's team

• Control the cost and take actions if needed

• Cultivate an excellent relationship with the Airport authorities

• Coordinate the SIP in terms of implementation and execution

• Ensure that there is a positive and good work ethos in all shops. Identify and implement necessary trainings within the shops

• Responsible for matching of staffing to the customer flow (Shift Planning) and review staff performance and track FTE by department

• Execute performance evaluations and goal assessments

• Accountable for the P&L in the operation

• Analyze monthly KPI's, income statement and balance sheet, and control exchange rates

• Participate in the determination of the investment and development plan

• Need to work with Supply Chain, Commercial and Marketing Team to ensure the right store level, assortment and marketing support to maximize sales / profit

• Promote Dufry as a brand inside shops and ensure that a high standard of customer service is implemented

• Works closely with the ACDBE Partners and their management team to provide reports on the state of operations and collaborate with them to obtain the annual certification

• It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors

General Manager Required Qualifications:

• Associate's degree or above

• Retail experience with at least 3-5 years at a management level

• Multi-store management experience

• Knowledge of the retail or consumer goods industry

• Strong leadership skills

• Demonstrated ability to build effective teams and motivate employees

• Good knowledge of travel retail concepts

• Good problem-solving skills

• Previous capital project management experience

• Experience in managing multi-unit/multi-category retail business

For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks.

Avolta, including Dufry, HMSHost Corporation, Hudson, and affiliates ("the Company"), is an equal opportunity employer. It is the Company's policy to ensure equal employment opportunity in all aspects of employment and to comply with anti-discrimination laws and regulations. The Company prohibits discrimination and harassment of any type and provides equal opportunities to applicants and team members without regard to actual or perceived race, color, creed, age, religion, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, national origin, disability, military service and veteran status, ancestry, citizenship status, marital status, protected medical condition as defined by applicable state or local law, genetic information, or any other basis protected by applicable federal, state or local laws and ordinances (referred to as "protected characteristics").

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