Global Account Director

What We DoWe design, implement and optimize breakthrough content production models, delivering simplicity, efficiencies, and the connectivity and consistency of content that powers brand growth

Our flexible models combine content experience, production solutions, and global delivery.
We bring ideas to life in all mediums, all channels and all stages of the production process. We multiply and lead with innovative technologies including real-time 3D, virtual production, automation and generative content.

Who We Are

Born from the leading creative and media agencies and engineered for a data-driven world, we provide scaled content solutions, industry-leading content development, production excellence and unmatched global delivery capabilities.

You won't find a more diverse set of clients or projects. We work in every medium in every market. You'll deepen your expertise while stretching in new directions-with support.

We believe building a community that fosters growth, belonging, and connection is as rewarding as the work itself.
Come for the work. Stay for the people.

Reports to: Global Brand Leader
Location: NYC, Midtown or CHICAGO, Downtown - This is a hybrid role and requires 4 days a week in office
Salary range: $150,000 - $175,000

About this role:

The Group Account Director (HCP) is responsible for leading the global production of digital, print, and web marketing projects, including campaigns and content, specifically tailored to healthcare professionals (HCPs) across the full suite of over the counter (OTC) products for our high-profile client. This is a global agency-side role with a strong account management foundation, focused on fostering client partnerships and delivering high-quality HCP marketing content at scale. This role will work with multiple global teams functioning as one to ensure content production speed, quality, and efficiency, while partnering closely with specialist agencies to develop core campaign and content assets.

This position blends strategic leadership, client relationship management, and team oversight. It requires significant agency experience to drive the health and growth of client partnerships and to oversee the delivery of HCP-focused marketing content. Collaboration with marketing partners, other client category leads, and specialist agency teams is critical to success.

Responsibilities

• Client Satisfaction: Responsible for client satisfaction within and across HCP content production for OTC products globally.
• Support Global Lead and client by developing and delivering holistic campaigns, innovative projects, and provide advice regarding change management
• Share passion for and have proven experience in healthcare, particularly in OTC products and HCP-focused content for tactics like sales aids, rep triggered email, congress materials, and patient guides, etc.
• Financial/budgetary management: partnering with PMO and account members, managing scope, budget and revenue target growth goals as required by leadership
• Drive to deliver innovation and effective application of technologies
• Oversee and manage continued improvement in processes, deliverables and efficiencies
• Support a strong use of data for optimization (effectiveness and efficiency)
• Build and manage a team by driving delivery efforts based upon a culture of excellence, respect and craft with profitability as the result
• Create respected partnerships with creative and media agencies with confidence and intent to gain trust and encourage strategic outputs
• Wear many hats while giving team members autonomy and support
• Demonstrate progressive management experience in a marketing/production/content development environment

Qualifications:

• 7 to 10 years in Account Management and Production experience in an advertising/marketing/content agency
• 5 + years of healthcare industry expertise specifically HCP and OTC brands
• Excellent interpersonal, communication, and organizational skills, with internal teams and external clients
• Ability to handle high pressure situations in a fast-paced environment
• Budgeting and forecasting, commercial and financial acumen
• Global or multi-regional experience is preferred
• Drive to deliver innovation and effective application of technologies
• Ability to drive high volume projects

What success looks like: CLIENT

• Lead the successful ongoing development of a new HCP content production model
• Earn senior client lead respect as a valued advisor
• Create and deepen client relationships globally and across regions
• Drive client satisfaction
• Ensure clarity of responsibilities with other agency partners, and strong working partnerships. In short, lead the team such that a client word cloud, gathered from across the full client team, would include the following words ... "quality", "great people", "there for me", "collaboration", "delivery", "innovation", "experts in my category", "technology", "resilient", "high energy", "data", "promises made, promises kept"

What success look like: INTERNAL

• Set expectation and track performance against global and local revenue growth
• Create seamless workflow within and across teams and locations
• Promote a positive, inclusive, and inspiring work environment
• Tight partnership and productive working relationship with creative, strategy and other leads
• Keep executive leadership updated on key points and involve as necessary / helpful
• Partner with global discipline leaders to ensure best use of talent
• Ensure smart and effective use of technologies
• Ensure smart and effective use of data and tracking
• Set team and employee performance goals and development plans

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We are committed to fostering an environment ripe for creativity and variety of thought and it starts with you.

All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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