Senior Software Development and Technical Services Manager
Apply NowCompany: Headfarmer
Location: Phoenix, AZ 85032
Description:
Sr. Software Development & Technical Services Manager
? Phoenix, AZ | ? Full-Time | ? Onsite | ? $130K-$150K DOE + Bonus
About the Role
We`re looking for a driven and experienced Sr. Software Development and Technical Services Manager to lead a growing technical organization across software development, IT, professional services, and customer support. This is a high-impact role with direct influence on product delivery, customer satisfaction, and business growth.
You`ll oversee a cross-functional team of 10+ and serve as the strategic and hands-on leader shaping technical direction, process improvements, and team performance. If you're someone who thrives at the intersection of innovation, execution, and customer experience-this role is for you.
What You`ll Do
Leadership & Strategy
Software Development
Project & Professional Services
Technical Support & IT Oversight
What You Bring
Must-Have Experience
Preferred Skills
The Details
? Phoenix, AZ | ? Full-Time | ? Onsite | ? $130K-$150K DOE + Bonus
About the Role
We`re looking for a driven and experienced Sr. Software Development and Technical Services Manager to lead a growing technical organization across software development, IT, professional services, and customer support. This is a high-impact role with direct influence on product delivery, customer satisfaction, and business growth.
You`ll oversee a cross-functional team of 10+ and serve as the strategic and hands-on leader shaping technical direction, process improvements, and team performance. If you're someone who thrives at the intersection of innovation, execution, and customer experience-this role is for you.
What You`ll Do
Leadership & Strategy
- Develop and execute the technical roadmap across software, IT, and professional services
- Lead, mentor, and inspire a multi-disciplinary team focused on continuous improvement and innovation
- Align departmental goals with broader business objectives to drive operational efficiency and scalability
- Manage team performance, budgets, and key performance indicators (KPIs)
Software Development
- Oversee the development and deployment of scalable, secure software solutions
- Implement Agile/Scrum and DevOps best practices
- Collaborate with internal stakeholders to define product roadmaps and feature priorities
Project & Professional Services
- Manage customer-facing implementations, training, and onboarding
- Ensure timely, high-quality delivery of technical projects within scope and budget
- Establish and track success metrics for service delivery and customer satisfaction
Technical Support & IT Oversight
- Lead the internal IT and technical support function, including infrastructure and cybersecurity alignment
- Improve support ticketing workflows, escalation processes, and customer-facing documentation
- Analyze technical issues and customer feedback to drive enhancements and preventive measures
What You Bring
Must-Have Experience
- 10+ years in a technical leadership role, managing software development and IT/support functions
- Hands-on leadership of cross-functional teams (development, IT, support, professional services)
- Strong background in SaaS, systems integration, and customer implementation projects
- Experience managing Agile and DevOps environments
- Proven ability to translate business needs into scalable technical solutions
Preferred Skills
- Experience with C#/.NET environments
- Familiarity with IT infrastructure, cloud computing, and cybersecurity practices
- Exposure to technologies such as barcoding, RFID, or asset tracking (a plus)
- Strong communication and executive presence
- Bachelor`s degree in Computer Science, Engineering, or related field (Master`s preferred)
The Details
- Location: Phoenix, AZ (on-site required)
- Compensation: $130,000 - $150,000 DOE + Bonus
- Benefits: Full suite including medical, dental, vision, 401(k), PTO, and more
- Schedule: Monday to Friday, standard business hours