General Manager

Now Hiring: General Manager | Katana - West Hollywood

Katana is an iconic destination in the heart of West Hollywood, known for its elevated Japanese cuisine, vibrant nightlife energy, and unforgettable guest experience. We're seeking a visionary General Manager to lead our team and drive excellence across every facet of the operation. This is a unique opportunity for a dynamic leader with a passion for hospitality, an eye for detail, and a proven track record of success in high-volume, upscale dining environments. If you're ready to shape the next chapter of a celebrated brand, we want to meet you.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include but are not limited to:

• Have an extensive knowledge of our restaurant's food offerings and beverage program
• Possess a strong familiarity with food service regulations and proper food handling procedures
• Demonstrate strong operational skills and impeccably high standards of service
• Direct staffing, training and development for all front-of-house employees and management positions in accordance with our policies and procedures
• Responsible for oversight of management and creating weekly staff schedules for front-of-house employees
• Develop and execute new restaurant initiatives and service protocols with approval of Ownership and HR
• Ensure that company standards are being met by communicating effectively with our employees and consistently reinforcing our policies and procedures
• Reinforce company rules at all times, including uniform, grooming and timeliness of employees
• Assist in the recruitment of hourly front-of-house employees per our standardized recruiting process
• Responsibilities include interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
• Supervises management of Restaurant Managers and hourly front-of-house employees, responsible for the overall direction, coordination, and evaluation of the back of house and carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Investigate and resolve guest complaints in conjunction with the Restaurant Manager on duty
• Oversee restaurant repairs and preventative maintenance to ensure optimum operational efficiency
• Ensure compliance with health, sanitation, liquor, safety and employment regulations by clearly communicating and reinforcing standards and procedures to all staff members
• Fulfill all record keeping and administration requirements including financial statements, invoices, employee paperwork
• Manage payroll and tip reporting
• Create a positive work environment for our employees through friendly, caring and professional communication
• Demonstrate excellent customer service skills and the ability to remain calm and composed under pressure
• Embody and deliver on exceptional service and hospitality

Requirements

• Must be able to multi-task, manage time efficiently, possess excellent communication skills, maintain a positive attitude and a professional demeanor, and have a strong work ethic.
• Must have a flexible schedule, available to work daytime, evening and/or weekend shifts.
• Ability to provide verification of legal right to work in the United States.
• Must be twenty-one (21) years of age or older.
• 5 years of previous and relevant experience in a high-end, high-volume restaurant.
• Proficient in Microsoft Suite: Outlook, Word, Excel; Open Table and Restaurant POS Systems
• Must be able to communicate clearly and effectively with employees, dining room staff and guests. Must be able to facilitate the communication process.
• Must have upon hire a valid Food Handler Card and Alcohol Awareness Training Certificate.
• Be able to work in a standing position for long periods of time (up to 8 hours) with some walking and occasional sitting.
• Must be able to lift and/or move up to 50 pounds and occasionally lift and/or move up to 75 pounds.

We are proud to be an Equal Opportunity Employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by applicable law. We encourage everyone to respond.