Subject Matter Expert - Case Locate & Interstate, Child Services (onsite, DMV area)

ICF is currently seeking a Subject Matter Expert - Case Locate & Interstate to provide Program Support Services (PSS) for the Administration of Children and Families (ACF) Office of Child Support Enforcement (OCSE). The purpose of this project is to assist the Administration for Children and Families (ACF) Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As the Subject Matter Expert, you will provide expertise into the Case Locate and Interstate (CLI) Line of Business and will be responsible for coordinating all project deliverables in your area of work.

The successful candidate will have relevant experience and a documented record of working within child support enforcement programs, particularly in interstate case processing and reconciliation. They will demonstrate a strong understanding of case location techniques, data analysis, and compliance with federal and state regulations. Additionally, the candidate will possess knowledge of federal and state compliance requirements for child support enforcement and have experience in policy development, implementation, and process improvement related to interstate case management. Their expertise will enable them to identify and resolve case discrepancies, ensure data integrity, and support the effective coordination of interstate child support cases.

The hire of the Subject Matter Expert - Case Locate & Interstate, or any replacements thereof, must be approved in writing by the CO or the COR.

Key Responsibilities:

• Facilitate effective communication and coordination across national child support programs and assist states with their Case Management by:
• Providing information/data from federal systems and sources,
• Adding new data sources to the FPLS/Portal to improve decision-making
• Eliminating data redundancies for child support agencies through streamlining.
• Coordinating communication and outreach among all child support partners, standardizing tools and technology, conducting feasibility studies of data, providing technical assistance to states, and preparing user guides for stakeholders.
• Conducting training for child support agencies to increase usage of OCSE systems.

Basic Qualifications:

• MS or BS Required
• Minimum of 5 years' experience in a child support program leadership including experience meeting all contract deliverables and requirements within budget and the use of appropriate tools to track project deliverables.
• Minimum of 10 years' relevant child support services and enforcement experience or an equivalent of education and training.
• Minimum of 3 years' experience working in a multiple contractor environment
• Ability to travel up to 10%

Preferred Skills/Experience:

• Master's in social services related field.
• Experience working with state and federal agencies, courts, and child support professionals.
• Ability to provide technical assistance and training to staff on CSE and ICR best practices.
• Experience with interstate case processing, including the Uniform Interstate Family Support Act (UIFSA).
• Familiarity with the Federal Case Registry (FCR), State Case Registries (SCRs), and the National Directory of New Hires (NDNH).
• Understanding of case location techniques (e.g., data matching, employer reporting, and federal/state databases).

Professional Skills:

• Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities.
• Sound business ethics, including the protection of proprietary and confidential information.
• Exceptional oral and written communication skills with attention to detail.
• Analytical, problem-solving, and decision-making capabilities.
• Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
• Prioritize multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
• Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

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At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

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Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:
$97,699.00 - $166,088.00

DC Client Office (DC88)