Operations Manager - DAYS

As the Operations Manager, you are responsible for all operations, including service delivery, customer satisfaction, site staffing and engagement, and employee conduct, morale, and welfare. You should provide vision, purpose, direction, and oversight for all site operations and activities, with a keen eye toward leadership development. You will report to the Visa Support Services contract Program Manager. This is a full-time, onsite role at the National Visa Center in Portsmouth, New Hampshire. Relocation assistance may be available for the right candidate. Salary will be discussed during interviews.

Here's why we want you to consider LDRM:

• Purpose: This is meaningful work and an opportunity to make a difference in the lives of thousands of legal immigrants, all with a fantastic staff to support you as you provide leadership development opportunities and communicate your vision as we move forward.
• Growth: You will oversee a community of dedicated workers and provide opportunities for their growth - together we can go from great to greater.
• Protection: Health, dental, vision, 401(k) with match, life insurance and more.
• Relaxation: Paid time off, including federal holidays.

Responsibilities

• Manage site service delivery operations to ensure compliance with all company-directed performance, production, timeliness, and quality standards
• Provide exemplary customer service to internal/external/corporate customer, proactively identifying and addressing customer needs
• Hire and manage a technically proficient and professionally capable staff to support operations
• Effectively work with union leadership to manage within the union workplace
• Generate timely, accurate, and relevant performance data to enable adequate monitoring, oversight, and performance measurement of support services
• Manage deliverables to completion ensuring inputs and reviews are timely/accurate
• Respond rapidly and effectively to deliverables demand changes
• Advocate and conduct continuous improvement activities to enhance service delivery and optimize performance
• Identify and communicate site staffing needs for incorporation into the staffing plan
• Promote and drive innovation, efficiency, and effectiveness
• Resolve problems with minimal disruption to contract service delivery
• Lead proactively to minimize probability and severity of safety-related incidents
• Conduct informational briefings and management reviews as required
• Assist and enable employee growth and advancement
• Apply feedback, delegation, and coaching to professionally develop all staff
• Ensure program profitability through sound financial management
• Lead customer relationships and provide exemplary customer service to internal and external customers as well as proactively identifying and addressing customer needs

Qualifications

• Active Top-Secret level security clearance. Active Secret may be considered, but will need to be upgraded
• At least ten (10) years of management experience, including five (5) years of managing a large-scale (staff of 200+) operation
• Bachelor's degree or higher in a relevant field
• Superior organizational skills and work ethic
• Excellent written and verbal communication skills
• Advanced proficiency with Microsoft Office and familiarity with Office365 environment
• Live within 90 miles of the National Visa Center in Portsmouth, New Hampshire
• U.S. citizenship

Desired Qualifications:

• Knowledge and experience in managing a unionized workforce
• Project Management Professional (PMP) certification
• Knowledge of Government Contracts (to include the Service Contract Act)

Physical Demands:

• While performing the duties of this job, the employee may occasionally be required to stand; walk; sit; lift up to 20 lbs.; bend; reach; carry; stoop; kneel; use hand and fingers to handle, or feel objects, tools or controls; use fingers and hands to type or write; speak; or hear
• Specific vision abilities may be required to perform the job which may include close vision, distance vision, color vision, peripheral vision, depth perception, or the ability to adjust focus
• Mainly office but may also include all other work environments as required
• Periodic coverage on all shifts is expected at times, but this role is largely focused on first shift activities
• You can expect to work more than 40 hours per week in this critical leadership role

Job ID

2025-16739
Work Type

On-Site
Company Description

Work Where it Matters

LDRM, a joint venture comprised of Lockwood Hills Federal, an Akima company, and DTSV, is not just another technical support contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska.

At LDRM, the work you do every day makes a difference in the lives of our 15,000 Iupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States.

For our shareholders, LDRM provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years.

For our government customers, LDRM provides technical, operational, and administrative support services to federal agencies, including Department of State and the U.S. Patent and Trademark Office.

As an LDRM employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options.