JIRA Administrator (SME)

We are seeking a skilled JIRA Subject Matter Expert (SME) / Administrator to join our team. The ideal candidate will have extensive experience in configuring, maintaining, and supporting JIRA, as well as a deep understanding of Jira Automations and Agile methodologies. As a JIRA SME/Administrator, you will be responsible for managing and customizing JIRA workflows, schemes, custom fields, and plugins to meet the needs of various teams within the organization. You will also play a key role in providing technical support and guidance to users, troubleshooting issues, and ensuring optimal performance and reliability of the JIRA platform. Strong knowledge of Jira Automation is a must to have skill which you will be using to integrate various Jira Boards, Movement of Tasks, Auto-creation of tasks, etc. As a secondary skill, resource should have knowledge on JAMA - Requirement Management Tool and mainly on JAMA Project setup & configuration, relationships between requirements, traceability, and review center.

Responsibilities:

• Configure and customize JIRA workflows, issue types, screens, fields, and permissions schemes based on best practices and project requirements.

• Serve as the primary point of contact for JIRA-related inquiries and provide technical support and guidance to users.

• Manage user permissions for JIRA projects and ensure data security and integrity.

• Perform JIRA installations, upgrades, and migrations as needed.

• Collaborate with cross-functional teams to understand their workflows and requirements and implement solutions in JIRA.
• Creating automation solutions to streamline workflows, enhance data handling and integrating multiple Jira Boards.
• Work with teams on Jira Automation Requests following the best standards. Monitoring and issue fixing of scheduled automations.
• Integrate Jira with other tools and systems, such as Confluence.

• Create and maintain custom dashboards, filters, and reports in JIRA to track metrics and key performance indicators (KPIs).

• Train users on JIRA functionalities and best practices.

• Stay updated on the latest JIRA features, plugins, and industry trends to recommend improvements and enhancements.

• Document JIRA configurations, processes, and procedures.
• Manage on JAMA Requirement management tool to organize PCG Global repository of requirements.
• Projects creation and maintenance in JAMA Tool.
• Support new enhancements/configurations with JAMA Process Flows.
• Support integration of JAMA with Jira Tool.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).

• Proven experience as a JIRA Administrator or similar role, with at least [X] years of hands-on experience in configuring and supporting JIRA.

• In-depth knowledge of JIRA workflows, permission schemes, custom fields, issue types, and other administrative tasks.

• Strong understanding of Agile methodologies (Scrum, Kanban) and their implementation in JIRA.

• Experience with JIRA plugins and add-ons (e.g., JIRA Service Desk, Portfolio for JIRA).

• Excellent troubleshooting and problem-solving skills.

• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams and stakeholders.

• JIRA certification (e.g., Atlassian Certified JIRA Administrator) is a plus.

• Familiarity with other Atlassian tools such as Confluence, Bitbucket, or Bamboo is desirable.
• Knowledge on JAMA features, configurations, traceability and review center.
• Knowledge on JAMA - Jira integration using JAMA JCI Tool
• Knowledge on JAMA APIs and how to use them in integration with other systems.