Snr Mgr - WW GTM Acceleration, AWS Support GTM
Apply NowCompany: Amazon
Location: Bellevue, WA 98006
Description:
Amazon Web Services (AWS) is the pioneer and recognized leader in Cloud Computing. Our web services provide a platform for IT infrastructure in-the-cloud that is used by hundreds of thousands of developers and businesses around the world. These customers range from start-ups to leading web companies to Global 2000 companies in financial services, pharmaceuticals, and technology. AWS customers look for ways to improve their deployment of AWS via excellent customer experience, and often times want to augment their cloud deployments with sophisticated new capabilities. While doing so they also want to reduce complexities and costs, and this is done by transforming their operational and financial business models. AWS Support services are focused on helping accelerate Global 2000 Enterprise adoption of cloud services by providing services that automate and help them operate their infrastructure services on AWS in a secure, compliant, and scalable posture.
The Snr Manager will be responsible for defining, building and deploying effective and targeted programs to accelerate the Support business growth. In this role, you will shape how AWS Support reaches and engages targeted audiences by developing a GTM approach that uses digital-first channels to drive action and adoption. You will own the GTM strategy for the acceleration of specialists, sales, and solution architects with specific programs and sales plays. You will directly interface with the Support product management and development teams regarding customer and partner requirements, working closely with AWS marketing, sales, partner and ProServe teams to position Support services for customers and partners. You will also provide guidance on the value proposition and benefit those customers and partners can achieve with the service.
The ideal candidate will possess a business and IT background that enables them to drive an engagement and interact at the highest levels of large Enterprises and Enterprise partners. The candidate will have the technical depth and business experience to easily communicate the benefits of cloud computing and managed cloud services to IT architects, engineering teams, and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses and the business process changes required to adopt cloud technology at scale. The ideal candidate will also be deeply familiar with complex IT environments, outcome-centric services, and leading Enterprise applications. The candidate has done market analysis, deal negotiation and construction, business operations, growth campaign implementation, and has a background that enables them to create scalable programs that apply holistic approaches to selling to Enterprises and Enterprise Partners.
Key job responsibilities
Grow Support portfolio adoption through digital channels, building and executing end-to-end campaigns and exploring new tooling including Generative AI;
Define, build and deploy enterprise focused sales and specialist campaigns around the Support offering;
Engage, support and scale business development and sales teams across AWS to be capable of delivering the Support value proposition to enterprise customers and partners;
Exhibit proactive ability and expertise to build new programs and plays via AWS sales and partner teams;
Exhibit cloud services expertise, and handling and scaling sales campaigns with enterprises and enterprise partners;
Engage in senior level (CxO) customer meetings to discuss customer's business issues and explore how Support can address and resolve these issues.
Serve as an evangelist for the new service within AWS, and externally
Develop a standard market intelligence framework and dynamic analytic model to be utilized by the AWS Sales, Specialist and marketing teams
Establish metrics to measure and track related to adoption of the service, and field seller awareness with a continual focus on improving the approach based on those measurements.
Prepare and give business reviews to the senior management team regarding progress and metrics.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent
PREFERRED QUALIFICATIONS
- 10+ years of managing and developing high performance teams experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $174,300/year in our lowest geographic market up to $288,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Snr Manager will be responsible for defining, building and deploying effective and targeted programs to accelerate the Support business growth. In this role, you will shape how AWS Support reaches and engages targeted audiences by developing a GTM approach that uses digital-first channels to drive action and adoption. You will own the GTM strategy for the acceleration of specialists, sales, and solution architects with specific programs and sales plays. You will directly interface with the Support product management and development teams regarding customer and partner requirements, working closely with AWS marketing, sales, partner and ProServe teams to position Support services for customers and partners. You will also provide guidance on the value proposition and benefit those customers and partners can achieve with the service.
The ideal candidate will possess a business and IT background that enables them to drive an engagement and interact at the highest levels of large Enterprises and Enterprise partners. The candidate will have the technical depth and business experience to easily communicate the benefits of cloud computing and managed cloud services to IT architects, engineering teams, and C-Level executives. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses and the business process changes required to adopt cloud technology at scale. The ideal candidate will also be deeply familiar with complex IT environments, outcome-centric services, and leading Enterprise applications. The candidate has done market analysis, deal negotiation and construction, business operations, growth campaign implementation, and has a background that enables them to create scalable programs that apply holistic approaches to selling to Enterprises and Enterprise Partners.
Key job responsibilities
Grow Support portfolio adoption through digital channels, building and executing end-to-end campaigns and exploring new tooling including Generative AI;
Define, build and deploy enterprise focused sales and specialist campaigns around the Support offering;
Engage, support and scale business development and sales teams across AWS to be capable of delivering the Support value proposition to enterprise customers and partners;
Exhibit proactive ability and expertise to build new programs and plays via AWS sales and partner teams;
Exhibit cloud services expertise, and handling and scaling sales campaigns with enterprises and enterprise partners;
Engage in senior level (CxO) customer meetings to discuss customer's business issues and explore how Support can address and resolve these issues.
Serve as an evangelist for the new service within AWS, and externally
Develop a standard market intelligence framework and dynamic analytic model to be utilized by the AWS Sales, Specialist and marketing teams
Establish metrics to measure and track related to adoption of the service, and field seller awareness with a continual focus on improving the approach based on those measurements.
Prepare and give business reviews to the senior management team regarding progress and metrics.
A day in the life
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Experience working and communicating with multiple stakeholders, C-level executives and cross functional teams or equivalent
- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent
PREFERRED QUALIFICATIONS
- 10+ years of managing and developing high performance teams experience
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $174,300/year in our lowest geographic market up to $288,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.