Director of Applications

Min Compensation

USD $108,900.00/Yr.

Max Compensation

USD $135,300.00/Yr.

Overview

Why We Need Your Talents:

Cordish Gaming is looking for a Director of Applications with proven IT leadership experience reporting directly to the CIO. The candidate must have experience in the casino gaming and/or hospitality industry, preferably commercial gaming, and experience with gaming and non-gaming systems. Directs and manages computing and information technology strategic plans, policies, programs for business data processing, computer services and management information services to accomplish corporate goals and objectives. Experience with pre-opening is a plus.

Responsibilities

Where You'll Make an Impact:

Organizational Relationships

A. Line:

• Responsible to the Chief Information Officer for successful performance of assigned duties.
• Responsible for the Succerssful Maintenance of gaming applications and processes.

B. Team:

• Collaborates with other Casino departments on projects or tasks related to the business to ensure quality and efficent products are delivered.

Specific Responsibilities and Duties

• Provide Subject Matter Expertise for business functions or configuration of application systems environments in the Live Casino & Hotel Application suite.
• Facilitate meetings and workshops that involve eliciting process requirements and liaising with users.
• Assess and analyze existing processes and data to identify improvement opportunities and present findings to stakeholders for discussion.
• Act as a representative of Technology Services to internal and external customers.
• Debug production reported issues and suggest manual workarounds.
• Perform other job-related functions as assigned.

Methods of Accountability

• Demonstrated ability to maintain strict confidentiality relative to financial data, casino procedures, company and promotions and policies.
• Through various oral and written reports to the Chief Information Officer.
• Through positive feedback collected from surveys, focus groups, etc.
• Through performance evaluations.
• Through achievement of performance goals.

Skills to Help You Succeed:

• Reporting directly to the CIO, lead a team of resources including Business Analyst, System Analysts, and Technical specialists.
• Lead support and/or modification of gaming and non-gaming systems; familiarity with Aristocrat Oasis and Loyalty systems a plus.
• Knowledge of third-party systems that integrate with the Casino Management System (e.g. Micros POS, Infor HMS, Newave, MGT, Atrient, etc.)
• Develop and ensure all change management policies and procedures are adhered to with regards to auditable new development and bug fix life cycles
• Ensures that systems meet the needs of the user community by partnering with the business owners and vendors
• Facilitate the prioritization of projects and requirements among competing business interests.
• Work collaboratively and communicate effectively with team members at all levels of the organization.
• Understand interdependencies of business systems used within the organization.
• Responsible for technology projects related to gaming and non-gaming systems and services for the organization
• Contribute to overall strategic direction, and alignment of IT to meet the strategic, business, and customer's (both internal and external) needs
• Maintain relationships with systems and services partners
• Wide range of hardware and software knowledge.
• Proven experience with Gaming systems, POS and ERP Systems.
• Good understanding of Network and System Security.
• Well-developed written and verbal communication skills.
• The ability to act by oneself without direction from others; to anticipate and develop solutions to problems, without the aid of others when necessary, for assigned projects.
• Detail oriented with the ability to multi-task and prioritize under tight deadlines in an interruptive work environment
• Must be able to obtain and maintain a Gaming license in both Maryland and Pennsylvania.

Qualifications

Must-Haves:

• Bachelors or Higher degree in Information Management, Computer Science, or related fields required or an equivalent combination of education and experience.
• Casino gaming experience required.
• Minimum of (10) ten years' experience in the IT industry with at least five years managing applications and systems for hotels or gaming resorts.
• 5+ years' experience with Customer/Marketing Applications; including Websites, Loyalty Systems, Customer Relationship Management, and/or Campaign Management.
• Agile experience preferred.
• Solid problem-solving skills as well as demonstrated analytical abilities.
• Strong skills in Microsoft OS and SQL Servers
• Strong interpersonal and communication skills with ability to interact with employees at multiple levels of the organization

Physical Requirements:

• Ability to analyze and interpret departmental needs and results.
• Ability to solve complex problems.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment.
• Sound judgement, problem solving and decision-making skills.
• Excellent organizational, analytical and project management skills, with attention to quality and details.
• Ability to maintain mental concentration for significant periods of time.
• Broad variety of tasks and deadlines requiring an irregular work schedule at times.
• Excellent interpersonal and communication skills, and the ability to work effectively with all levels of the organization, individually and in groups as well as with agencies and vendors. Ability to adjust communication style for different audiences.
• Ability to actively listen and understand and ask others for input and feedback.
• Ability to clearly and courageously express ideas and be innovative.
• Ability to work independently and to deal with ambiguity.
• Ability to generate a project from concept to completion and work in concert with others.

What We Offer

Perks We Offer You

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases
• Discretionary Performance Bonuses
• Discretionary Service Bonuses
• Free parking
• Free food and discounted meals
• Live! Hotel, Food & Beverage, and Entertainment Discounts

Life at Live!

Individuals chosen to be part of the Live! Team can expect:

• To be part of an exciting experience unlike any other in the market.
• To be given the power and responsibility to put service and community first.
• To come together as a strong team, while valuing and celebrating our diversity.
• To be given the tools, resources, and opportunity to grow in their career.
• To work hard and have fun.
• Live is a 24 hour /7 days per week high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• The casino is large and fast paced, requiring the ability and energy to move about it with a true sense of urgency!
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.