(Senior) Power Markets Analyst, Customer Success - ERCOT

(Senior) Power Markets Analyst, Customer Success - ERCOT

Department: Software Solutions

Employment Type: Permanent - Full Time

Location: Austin, USA

Reporting To: Customer Success Associate

Description

Aurora's Software Solutions team is building the global investment analytics platform for the energy transition. Widely adopted by leading energy asset owners, operators, developers, and investors, the platform changes the way that energy market analytics are performed and delivered. To best enable the user experience, both through product development and analysis delivery, Aurora is developing a global technical Customer Success team that provides the critical end-to-end interface between the underlying model development and the end user.

We are currently looking for a motivated (Senior) Power Markets Analyst to join the team in Austin, to support the release of Chronos, Aurora's battery valuation software, across Texas and California. This role sits cross-functionally between the Advisory, Product, Research, and Commercial teams at Aurora, becoming a subject matter expert on battery markets and informing strategic product decisions across the business.

The successful candidate will combine nodal power markets knowledge with keen analytical ability, and a talent for client-facing interactions. They will be a fast learner who excels in a highly collaborative role, be able to navigate the complexities of power market forecasting software, and be able to articulate these complex results to clients.

Key Responsibilities

• Empower leading developers, utilities, and funds across the power sector to deploy capital to BESS, by integrating Chronos into their strategic investment decisions
• Collaborate with Aurora's ERCOT & CAISO Advisory teams to perform feature-bridging analyses for client projects, enabling access to pre-release features and novel insights
• Provide support on client transactions, using Chronos to perform nodal, site-specific battery valuations
• Host specialized trainings to guide key clients/stakeholders to create and own their library of site-specific valuations, and to derive ongoing insights from the results
• Help to shape Product development roadmaps from key customer insights
• Collaborate with internal Research, Modelling, and Product teams as you assist in troubleshooting client software question

What we are looking for

Required attributes:

• At least 1 year of professional experience in an analytical and knowledge-driven role
• Strong analytical capabilities in engineering, business, economics, or similar
• Results-driven, with a high degree of persistence in reaching goals and a hands-on approach to ensuring targets are achieved
• Strong communication skills with confidence in client-facing situations
• Strong team player, with a track record of success in team environments

Desirable attributes:

• ERCOT and/or CAISO power market experience (or other US ISO market experience)
• Professional exposure to energy and power markets
• Experience in a client-facing role

What we offer

• The opportunity to learn how major players in the energy sector view the evolution of power markets and make strategic investment decisions accordingly
• The opportunity to develop deep understanding of investment processes such as capital raising, portfolio strategy & management, and transactions
• Direct engagement with clients across the energy industry through Aurora conferences, workshops and webinars
• A fun, informal, collaborative, and international work culture
• A competitive salary package
• Access to regular coaching & mentoring sessions and the opportunity to learn from experienced professionals
• Access to the Aurora Academy, our training program, which offers a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry.
• Access to our Employee Assistance Program (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects
• At Aurora we will consider all requests for flexible working. For most roles, the following types of flexibility are usually possible: a hybrid model of remote and in-office working and flexible start and finish times. Please talk to us during the interview about the flexibility we could offer, and we will be happy to explore the best available option for you.

The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.

The successful candidate would start as soon as possible. The team will review applications as they are received. Salary will be competitive with experience.