Director of Technical and Training

We are a leading pest control company that provides safe and effective solutions to our customers. Our company has a strong reputation for delivering high-quality services, and we are committed to expanding our reach in the industry.

Job Overview

We are seeking an experienced Director of Technical and Training to lead and support the company's growth. The successful candidate will be responsible for the development of service protocols and ownership of all company training materials. Additional responsibilities include training and developing team members, executing service protocols, conducting branch audits, managing material and equipment strategies, supporting the training of service, sales, and management staff, and ensuring that quality objectives are achieved.

Responsibilities

• Develop and implement service strategies that align with the company's goals and objectives.
• Lead the creation, maintenance, and rollout of all company training materials, guides, and documentation.
• Develop safety materials and drive a culture of safety.
• Monitor and analyze service data to identify trends, opportunities, and areas for improvement.
• Conduct market research to identify new opportunities for growth and increased effectiveness.
• Collaborate with other departments to ensure service protocols align with overall company operations.
• Prepare and present service trends and forecasts to the executive team.
• Train and develop Branch Managers and Field Leaders to become competent and effective leaders.
• Ensure consistent execution of service protocols in the field through in-person visits, branch audits, and targeted training sessions (delivered both in person and via the LMS).
• Oversee the instructional design and continuous improvement of training programs for operations, safety, and leadership development.
• Ensure all state and regulatory licensing requirements are met and maintained across the organization.
• Maintain accountability for helping the company achieve its quality objectives through training, process adherence, and continuous improvement.

Requirements

• Minimum of 5 years of experience in multi-branch operations, preferably in the pest control industry.
• Proven track record of delivering quality through service.
• Excellent communication, leadership, and management skills.
• Strong data analysis and strategic decision-making capabilities.
• Outstanding organizational and planning abilities.
• Willingness to travel as needed.