Senior Product Manager, Retail Product Catalog

Delta is on a journey to become a world-class retailer, transforming how we sell and service flight and ancillary products to enhance the overall customer experience. Our Retail Strategy focuses on dynamically manufacturing products, offering the most relevant options to customers in their preferred channels, and servicing those products when plans change.

We are seeking a Senior Product Manager to own the vision and implementation of our retail product catalog. This catalog is central to Delta's retail vision, defining both legacy and future product characteristics. The ability to offer and service bundled products will also be managed by this role.

A successful candidate is motivated by solving problems, exhibits curiosity to understand current processes, and can think creatively to identify solutions. Ownership and initiative are vital, along with cross-functional thinking on how the catalog will be extended and integrated within the Delta retailing ecosystem. The ideal candidate enjoys creating and executing a big-picture vision for their products from the early stages of development and leads software teams to execute the product vision and roadmap.

Responsibilities:

• Conduct market research and formulate the business vision for the product catalog. Translate vision into technical requirements.
• Work cross-functionally with internal IT and business teams and external providers to support the development and implementation of Delta's third-party APIs.
• Represent Delta in industry forums such as the IATA Offer & Order Product Manufacturing Working Group and ATPCo Dynamic Offers Design Team.
• Build an executable product roadmap that balances business value, timing needs, and development complexity.
• Serve as the primary commercial point of contact to facilitate development requests.
• Incorporate a comprehensive view of products for sale across both internal and external platforms.
• Act as a manager for agile development teams.
• Ensure IT development properly leverages backend mechanisms and achieves desired business goals.
• Collaborate cross-divisionally to ensure functionality flows through to customer and agent-facing channels consistently and adds expected value.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading prot sharing program, and performance incentives.
• 401(k) with generous company contributions up to 9%.
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31).
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period.
• 10 paid holidays per calendar year.
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave.
• Non-birthing parents are eligible for 2-weeks of paid parental leave.
• Comprehensive health benets including medical, dental, vision, short/long term disability and life insurance benets.
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages.
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health.
• Domestic and International space-available flight privileges for employees and eligible family members.
• Career development programs to achieve your long-term career goals.
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint.
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
• Recognition rewards and awards through the platform Unstoppable Together.
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare.

What you need to succeed (minimum qualifications)

• Proven success in understanding and managing complex processes.
• Experience translating a business vision into written technical requirements.
• Ability to communicate clearly with business leaders and technical developers.
• Ability to work well with diverse groups in a time-sensitive, team environment with minimal supervision.
• Results-oriented and capable of meeting or exceeding deadlines with attention to detail and follow-through.
• Demonstrates that privacy is a priority when handling personal data.
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Experience working in an Agile environment as a Product Manager/Owner.
• Combination of at least 3-5 years of relevant working experience in Revenue Management, Internal or External channels, Project Management, and Business Intelligence and Data Analytics.
• Background in the travel industry with working knowledge of IATA, ATPCo, and/or Global Distribution Systems.
• Bachelor's degree with at least 5 years of relevant work experience.