Closing Manager

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.

Primary Function

The Manager - Closing is responsible for managing a team of Closers and ensures that all requests for Closings/Scheduling are timely worked and confirms that exception items have been properly cleared.

Direct Reports

• Team Leader - Closing
• Jr. Closer
• Closer

Principal Duties

• Responsible for managing a team of Closers
• Ensures that all Requests for Closings/Scheduling are timely worked (within 2 hours of receipt) and confirms that exception items have been properly cleared
• Works with broker partners to coordinate closings
• Manages capacity to ensure compliant closing documents are generated and forwarded prior to scheduled closing dates
• Ensures that all closings are completed based upon timely receipt and tracking of documentation and that all supporting documentation is uploaded to the origination imaging system when received
• Assures that collateral is provided timely to the funding team upon document receipt
• Performs related duties as assigned by supervisor.

Education and Experience Requirements

• High school diploma required; Bachelor's degree preferred.
• Minimum four (4) years of experience in mortgage closing (conventional and government; purchase and refinance)
• Minimum four (4) years of experience in loan closing administration, prior supervisory experience required

Knowledge, Skill and Ability Requirements

• Excellent working knowledge of mortgage closing practices and procedures
• Proven ability to lead, coach, and mentor at all position levels
• College degree preferred
• Solid knowledge of Federal and State regulatory policies and procedures
• Knowledge of FNMA, FHLMC and Government guidelines
• Excellent written and verbal communication skills
• Excellent organizational skills
• Strong interpersonal skills: the ability to effectively interact with various styles and levels of management and be able to adjust own communication style based on the audience
• Strong PC skills, including Excel, Word, Loan Origination Systems a plus, etc.
• Ability to consistently maintain high performance level in stressful situations

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

Additional Information:

While this description is intended to be an accurate reflection of the position's requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:

Newrez is a great place to work but we are only as strong as our greatest asset, our employees, so we believe in rewarding them!

• Medical, dental, and vision insurance
• Health Savings Account with employer contribution
• 401(k) Retirement plan with employer match
• Paid Maternity Leave/Parental Bonding Leave
• Pet insurance
• Adoption Assistance
• Tuition reimbursement
• Employee Loan Program
• The Newrez Employee Emergency and Disaster Fund is a new program to support our team members

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee
• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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