Director - Community Development & Scientific Amenities

Alexandria LaunchLabs, created by Alexandria Real Estate Equities, Inc. (NYSE: ARE), the pioneer of mission-critical Labspace real estate, is the premier life science startup platform purpose-built to accelerate the growth of transformative early-stage companies and empower the advancement of groundbreaking discoveries within Alexandria's thriving life science ecosystems in New York City, Cambridge, Research Triangle, Seattle, and Stanford Research Park. Alexandria LaunchLabs is unmatched in equipping early-stage life science companies with dedicated laboratory/office space and core equipment, vital operational services, expert support from our best-in-class teams, tailored introductions to our preeminent network, and access to capital through Alexandria Venture Investments and the Alexandria Seed Capital Platform - all developed to provide our curated community of member companies with a scalable path for growth. Alexandria LaunchLabs is currently accepting applications for all our locations. For more information, please visit www.alexandrialaunchlabs.com.

Alexandria AscentLabs is a highly flexible, first-of-its kind life science platform designed to provide early-stage life science companies with turnkey, fully furnished office/laboratory suites and an accelerated, scalable path for growth. Alexandria AscentLabs features modern, inspiring design, on-site shared laboratory equipment, communal amenities space, gathering and event space, and a culture and ecosystem that foster growth of the life science community.

Primarily based at the Alexandria Center for Life Science - Stanford Research Park, the Director - Community Development & Scientific Amenities - San Francisco Bay Area will have the primary responsibilities of coordinating the day-to-day operations of and member/tenant support at Alexandria LaunchLabs and AscentLabs in the SFBA region and will contribute to a range of Alexandria's Life Science Team's strategic and corporate projects. The candidate will be a customer-facing and detail-oriented individual interested in interfacing with the dynamic life science and biopharma ecosystem in SFBA. Excellent communication and organizational skills are essential.

Essential Duties and Responsibilities:
Provide exceptional community-building service and customer service for member companies of Alexandria LaunchLabs and AscentLabs, primarily in Stanford Research Park and secondarily in South San Francisco, regarding the following laboratory and site operational needs:

Stanford Research Park

Community Development

• Serve as point person who will conceive of, organize, and implement value-driven social programming and events to foster a vibrant and collaborative community.
• Support the Site Head and Laboratory Operations Director in conceiving of, organizing, and implementing value-driven educational and scientific programming, as well as professional development events
• Research potential companies and individuals to include in strategic programming events.
• Assist with developing and maintaining a list of key stakeholders in the Stanford academic and industrial life science ecosystem.
• Gather and maintain a list of Stanford University and local ecosystem events that address and/or support life science entrepreneurship.

Community Administration

• Assist LaunchLabs Site Head and Laboratory Operations Director in their daily roles.
• Foster a vibrant and collaborative LaunchLabs and AscentLabs community through curating and delivering customer-oriented services.
• Work closely with Site Head and Laboratory Operations Director to organize and deliver programs, including member orientations, lab user meetings, equipment trainings, town halls, and similar meetings.
• Draft and publicize community communications, e.g., new member announcements, launch sessions, and all other building communications.
• Maintain, track, and manage certificates of insurance for all members/tenants, vendors, and contractors.
• Oversee and track completion of onboarding tasks for all new member companies and their personnel, including portal registration, security keycard distribution, welcome package, email, and materials distribution, and orientations/trainings.
• Oversee and track completion of offboarding tasks for exiting member companies, and coordinate reset of space, including security deactivation, cleaning, and repairs.
• Monitor and triage member/tenant requests, including guest registration, facilities issues, and others as needed.
• Liaise with Alexandria-associated teams and external vendors to resolve on-site issues, including Security, Asset Services, Building Maintenance, and copier/courier and AV/IT.
• Provide weekly updates to the Asset Services Team on noteworthy issues.
• Code and submit invoices for Asset Director approval as needed (invoices for stock and supplies for member-/tenant-shared kitchen and copy room, reprographics/copier
• Serve as primary contact for on-site Security, Building Maintenance, and day porters as needed during working hours to oversee general site operations, including package management, facilities request triaging, organizing, stocking, and maintaining office and kitchen supplies.

Scientific Amenities

• With Laboratory Operations Director, share responsibility for the day-to-day management of Alexandria-owned and on-loan lab equipment, including qPCRs, microscopes, freezers, incubators, centrifuges, biosafety cabinets, and more.
• Work closely with Laboratory Operations Director to implement and enforce standard operating procedures and programs for laboratory safety, safety training, chemical inventories, laboratory audits, laboratory operational permits, hazardous waste disposal, and accurate and up-to-date records maintenance on all training, permits, and incidents.
• Train and assist members on the use of shared lab equipment.
• Have responsibility for ordering, organizing, maintaining, and stocking lab supplies and lab gases.
• Support the LaunchLabs lab safety program.
• Assist as lab operational backup to Laboratory Operations Director on daily tasks, e.g., signing waste removal manifest, checking on CO2 and LQN, etc.
• Establish lab sustainability initiatives and educate members/tenants on existing programs.

South San Francisco and SFBA

Community Development & Administration

• Support the local Life Science and Asset Services Teams to organize and implement value-driven social, educational, and scientific programming and events to foster a vibrant and collaborative community, including business and professional development sessions, scientific events, social gatherings, and other strategic programs.
• Foster a vibrant and collaborative AscentLabs community through customer-oriented service.
• Work closely with Site Head and Laboratory Operations Director to organize and deliver programs, including member orientations, lab user meetings, equipment trainings, town halls, and similar meetings.

Scientific Amenities

• With the Laboratory Operations Director, have shared responsibility for the day-to-day management of Alexandria-owned and on-loan lab equipment, including qPCRs, microscopes, freezers, incubators, centrifuges, biosafety cabinets, and more.
• Coordinate with vendors on strategic offerings.
• Train and assist members on the use of shared lab equipment.
• Establish lab sustainability initiatives and educate members/tenants on existing programs.

Qualifications and Experience:

• Bachelor's degree required.
• Minimum 5 years' combined experience in working in a science-related organization or laboratory space, preferably in a collaborative or shared working environment, and working in a customer-facing role.
• Experience with both academic research and early-stage industry science.
• Experience with fostering a team and building community.
• Strong customer service mindset and verbal and written communication skills to interact with individuals at all levels.
• Strong ability to be detail oriented and highly organized and to work independently.
• Ability to work in a fast-paced environment, multi-task, and prioritize tasks effectively.
• Experience and interest in life science business and laboratory operations.

The expected base salary range for this position is $100,000 to $145,000 USD annually, plus annual discretionary bonus. This salary range is an estimate, and the actual salary may vary based on the consideration of many factors, which may include, but are not limited to: the individual's knowledge, experience, education, qualifications, skills, job location, and the Company's compensation practices.