Associate Service Consultant
Apply NowCompany: AbbVie
Location: Pleasanton, CA 94566
Description:
Company Description
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Job Description
Key Responsibilities
Qualifications
Education & Experience
Must have a Bachelor's Degree in Computer Science, Information Technology, or related field & 5 yrs exp in (i) providing integrations software support (Tibco, Apigee, SAP-PI, or similar); (ii) supporting EDI (Electronic Data Interchange) transactions covering Order to Cash, Purchase to Pay, Inventory & Logistics, & Banking transactions in a pharmaceutical industry environment; & (iii) working w/infrastructure & operations to plan, review & optimize compute, storage, and memory storage. Of experience required, must also have 2 years of experience in: (i) triaging multiple severity 2 & 3 production issues on tier 1 & tier 2 applications; (ii) recommending observability tools to increase production systems reliability; & (iii) creating, updating & executing production playbooks & disaster recovery planning for multi-tiered applications.
Experience may be gained concurrently. This position is eligible for a hybrid work arrangement, up to 2 days work-from-home.
Up to 10% domestic travel required.
Additional Information
Salary Range: $174,000 - $178,500 per year
Apply online at https://careers.abbvie.com/en. Refer to Req ID: REF38596F
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term and long-term incentive programs.
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html
AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn.
Job Description
Key Responsibilities
- Provide input, feedback & approvals into Change, Release & Deployment processes & schedules ensuring minimal impact & downtime.
- Approve readiness for support transition & serve as escalation point.
- Managing through the Managed Service Providers to ensure quality outcomes.
- Measure & track providers performance against SLAs & address w/corrective actions.
Qualifications
Education & Experience
Must have a Bachelor's Degree in Computer Science, Information Technology, or related field & 5 yrs exp in (i) providing integrations software support (Tibco, Apigee, SAP-PI, or similar); (ii) supporting EDI (Electronic Data Interchange) transactions covering Order to Cash, Purchase to Pay, Inventory & Logistics, & Banking transactions in a pharmaceutical industry environment; & (iii) working w/infrastructure & operations to plan, review & optimize compute, storage, and memory storage. Of experience required, must also have 2 years of experience in: (i) triaging multiple severity 2 & 3 production issues on tier 1 & tier 2 applications; (ii) recommending observability tools to increase production systems reliability; & (iii) creating, updating & executing production playbooks & disaster recovery planning for multi-tiered applications.
Experience may be gained concurrently. This position is eligible for a hybrid work arrangement, up to 2 days work-from-home.
Up to 10% domestic travel required.
Additional Information
Salary Range: $174,000 - $178,500 per year
Apply online at https://careers.abbvie.com/en. Refer to Req ID: REF38596F
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees. This job is eligible to participate in our short-term and long-term incentive programs.
AbbVie is committed to operating with integrity, driving innovation, transforming lives, serving our community, and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.
US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html
US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:
https://www.abbvie.com/join-us/reasonable-accommodations.html