STAFF SERVICES MANAGER II (SUPERVISORY)
Apply NowCompany: State of California
Location: Sacramento, CA 95823
Description:
Limited term 12 months; may be extended up to 24 months or become permanent.
Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Under the general direction of the Staff Services Manager III, Payroll and Benefit Operations (PBO), the Staff Services Manager (SSM) II functions as the Section Manager, and is responsible for planning, organizing, and directing the work of subordinate managers, supervisors, and staff in the Disability Management Unit (DMU) and Administration and Correctional Services Transactions Units. The SSM II must work in collaboration with the Section Managers in Division of Adult Parole Operations Unit and Division of Adult Institution Transactions Units to ensure uniform procedures in the administration of all employee services and to ensure compliance with personnel laws, rules, policies, and procedures. The incumbent provides advice and expert consultation to top level managers and executive staff on sensitive and complex personnel matters relating to AR/SA, Worker's Compensation, Non-Industrial Disability Insurance, State Disability Insurance, Family and Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Military Family Leave, Military Leave, medical Leave of Absences, Parental Leave Act, Catastrophic Time Bank Leave, Adverse Actions, and Unemployment Insurance. The incumbent is responsible to set goals, monitor staff performance measures, and direct staff toward achieving the department's goals of workforce excellence and organizational effectiveness and to model and instill the department's core values of integrity, accountability, justice, collaboration, and employee well-being. The incumbent provides effective training and guidance to first line managers and acts in the absence of the SSM III when necessary.
The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user- friendly system that provides the applicant access to real- time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.
For HRTS communication, this is in reference to Job Requisition (JR) 2530.
CDCR/CCHCS employees are encouraged to use their existing CDCR email address on their job application.
This advertisement is for a Staff Services Manager II position located at HQ Human Resources, Payroll and Benefit Operations at 10000 Goethe Road in Sacramento, California, 95827 in Sacramento County. Please indicate the position number on your application: 065-575-4801-004.
Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.
Working Conditions
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
Position Details Job Code #:
JC-474267
Position #(s):
065-575-4801-004
Working Title:
STAFF SERVICES MANAGER II (SUPERVISORY)
Classification:
STAFF SERVICES MANAGER II (SUPERVISORY) $7,643.00 - $9,496.00
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time
Work Shift:
8:00 AM to 5:00 PM
Work Week:
Monday - Friday
Department Information
Vision
We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.
Mission
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.
California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) are committed to building an inclusive and culturally diverse workplace. We are determined to attract and hire more candidates from diverse communities and empower all employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts to increase representation at all levels of the Department.
CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, health care partners, and communities.
CDCR/CCHCS values all team members. We work cooperatively to provide the highest level of health care possible to a diverse correctional population, which includes medical, dental, nursing, mental health, and pharmacy. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR/CCHCS mission.
Commitment to California Model
CDCR and CCHCS are proud to partner on the California Model which will transform the correctional landscape for our employees and the incarcerated. The California Model is a systemwide change that leverages national and international best practices to address longstanding challenges related to incarceration and institution working conditions, creating a safe, professional, and satisfying workplace for staff as well as rehabilitation for the incarcerated. Additionally, the California Model improves success of the decarcerated through robust re-entry efforts back into to the community.
Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities.
Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services .
Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.
When submitting supporting documents, PDF file format is preferred.
CDCR/CCHCS utilizes E-Verify to confirm candidate's identity and employment authorization. For more information about E-Verify, you may go to www.e-verify.gov .
This advertisement may be used for other vacancies that occur during the life of this recruitment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/1/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Corrections & Rehabilitation
CDCR Hiring Support - Postal
Attn: CDCR Hiring Support
P.O. Box 942883
Sacramento , CA 94283-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Corrections & Rehabilitation
CDCR Hiring Support - Drop-off
CDCR Hiring Support
10000 Goethe Rd, Application Drop Box
(Drop off not available on weekends and holidays)
Sacramento , CA 95827
Deposit application in drop box.
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Benefits
Benefit information can be found on the California Department of Human Resources (CalHR) website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .
Information on benefits afforded by membership in the California Public Employees' Retirement System can be found on the CalHR Salary and Benefits website at https://www.calhr.ca.gov/employees/pages/salary-and-benefits.aspx .
Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx .
Additional benefit information can be found on the CalHR California State Civil Service Employee Benefits Summary website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx .
This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.
STATEMENT OF QUALIFICATIONS
Please include a 1-2 page, 12-point font, Statement of Qualifications (SOQ) that describes your knowledge and experience as it relates to this position/duty statement. Candidate Name and Job Control Number must be listed in the top right corner of the SOQ. Resumes and cover letters will not take the place of the SOQ. Failure to include and complete the SOQ in the required format may result in disqualification for interview.
Please respond to the following:
1. Describe your background and experience applicable to this position. Include knowledge of civil service transactions and benefits.
2. Describe your experience leading or supervising a team of technical and professional staff. Include your methods for managing workload, shifting priorities, meeting deadlines, and motivating staff.
3. Describe in detail your experience in leading an administrative related project or assignment which required collaboration and working with multiple management teams.
For helpful guidance on writing an effective SOQ or a Supplemental Questionnaire, please visit Work4CA: How to Write a Statement of Qualifications .
ELIGIBILITY AND EXAMINATION INFORMATION
To obtain list eligibility for the Staff Services Manager II position, you must first take and pass the examination here: Staff Services Manager II exam.
Individuals with a disability and who have a Limited Examination and Appointment Program (LEAP) certification from the Department of Rehabilitation may take the online Staff Services Manager II (LEAP) exam.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Under the general direction of the Staff Services Manager III, Payroll and Benefit Operations (PBO), the Staff Services Manager (SSM) II functions as the Section Manager, and is responsible for planning, organizing, and directing the work of subordinate managers, supervisors, and staff in the Disability Management Unit (DMU) and Administration and Correctional Services Transactions Units. The SSM II must work in collaboration with the Section Managers in Division of Adult Parole Operations Unit and Division of Adult Institution Transactions Units to ensure uniform procedures in the administration of all employee services and to ensure compliance with personnel laws, rules, policies, and procedures. The incumbent provides advice and expert consultation to top level managers and executive staff on sensitive and complex personnel matters relating to AR/SA, Worker's Compensation, Non-Industrial Disability Insurance, State Disability Insurance, Family and Medical Leave Act, California Family Rights Act, Pregnancy Disability Leave, Military Family Leave, Military Leave, medical Leave of Absences, Parental Leave Act, Catastrophic Time Bank Leave, Adverse Actions, and Unemployment Insurance. The incumbent is responsible to set goals, monitor staff performance measures, and direct staff toward achieving the department's goals of workforce excellence and organizational effectiveness and to model and instill the department's core values of integrity, accountability, justice, collaboration, and employee well-being. The incumbent provides effective training and guidance to first line managers and acts in the absence of the SSM III when necessary.
The California Department of Corrections Rehabilitation (CDCR) Headquarters has implemented a new automated system to streamline the hiring process. The Human Resources Technology System (HRTS) is an intuitive, user- friendly system that provides the applicant access to real- time updates throughout the hiring process. HRTS will require new candidates to set up an account, which allows them to track their application's progress. Through their account portal, candidates will also be able to provide any additional information needed in the hiring process, including setting up interviews as needed. After the final filing date, applicants will receive an email from DoNotReply@cdcr.ns2cloud.com or DoNotReply@CDCR (depending on the email provider), with direction on creating and/or accessing their account.
For HRTS communication, this is in reference to Job Requisition (JR) 2530.
CDCR/CCHCS employees are encouraged to use their existing CDCR email address on their job application.
This advertisement is for a Staff Services Manager II position located at HQ Human Resources, Payroll and Benefit Operations at 10000 Goethe Road in Sacramento, California, 95827 in Sacramento County. Please indicate the position number on your application: 065-575-4801-004.
Note: Main communication for this position will be through email. Please ensure you have a valid email address on your application.
Working Conditions
- The position(s) is eligible for hybrid telework, in accordance with the Statewide Telework Policy and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.
- About the location - This position is located at 10000 Goethe Road, Sacramento, California 95827 in Sacramento County.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- STAFF SERVICES MANAGER II (SUPERVISORY)
- Job Application Package Checklist
Position Details Job Code #:
JC-474267
Position #(s):
065-575-4801-004
Working Title:
STAFF SERVICES MANAGER II (SUPERVISORY)
Classification:
STAFF SERVICES MANAGER II (SUPERVISORY) $7,643.00 - $9,496.00
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
12 Month Limited Term - Full Time
Work Shift:
8:00 AM to 5:00 PM
Work Week:
Monday - Friday
Department Information
Vision
We enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs.
Mission
To facilitate the successful reintegration of the individuals in our care back to their communities equipped with the tools to be drug-free, healthy, and employable members of society by providing education, treatment, rehabilitative, and restorative justice programs, all in a safe and humane environment.
California Department of Corrections and Rehabilitation (CDCR) and California Correctional Health Care Services (CCHCS) are committed to building an inclusive and culturally diverse workplace. We are determined to attract and hire more candidates from diverse communities and empower all employees from a variety of backgrounds, perspectives, and personal experiences. We are proud to foster inclusion and drive collaborative efforts to increase representation at all levels of the Department.
CDCR and CCHCS strive to collaborate with the community to enhance public safety and promote successful community reintegration through education, treatment and active participation in rehabilitative and restorative justice programs. Incumbents establish and maintain cooperative working relationships within the department, other governmental agencies, health care partners, and communities.
CDCR/CCHCS values all team members. We work cooperatively to provide the highest level of health care possible to a diverse correctional population, which includes medical, dental, nursing, mental health, and pharmacy. We encourage creativity and ingenuity while treating others fairly, honestly, and with respect, all of which are critical to the success of the CDCR/CCHCS mission.
Commitment to California Model
CDCR and CCHCS are proud to partner on the California Model which will transform the correctional landscape for our employees and the incarcerated. The California Model is a systemwide change that leverages national and international best practices to address longstanding challenges related to incarceration and institution working conditions, creating a safe, professional, and satisfying workplace for staff as well as rehabilitation for the incarcerated. Additionally, the California Model improves success of the decarcerated through robust re-entry efforts back into to the community.
Founded in 1885, the California Department of Corrections and Rehabilitation (CDCR) is one of the nation's largest and most diverse correctional departments in the country. We are dedicated to enhancing public safety through the safe and secure incarceration of individuals in our care, by providing effective parole supervision, and implementing rehabilitative strategies for their successful reintegration into our communities.
Special Requirements
Do not include any confidential information on any documents you submit for a job vacancy, such as your State application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number (SSN), birthdate, student identification number, driver's license number (unless required), basis of eligibility, examination results, LEAP status, marital status, and age. Confidential information on the first page of applications submitted electronically online, such as Easy ID number, SSN, examination related information, and driver's license number will automatically be redacted upon submission.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are meeting Minimum Qualifications with education, you should include your unofficial transcripts/diploma for verification. Official transcripts may be required upon appointment. If it is determined an applicant does not meet the Minimum Qualifications, the candidate will be withheld from the eligibility list, rendering them inactive and ineligible to be hired for the position. Candidates who have been withheld may file an appeal with the State Personnel Board.
Applicants who completed their education outside of the US (with foreign degrees/transcripts) must obtain and submit verification of U.S. course/degree equivalency. Foreign education credential evaluation services can be found at NACES | National Association of Credential Evaluation Services .
Candidates new to CDCR/CCHCS are required to submit to a background investigation process utilizing Live Scan Fingerprinting, as well as a Tuberculosis test/evaluation prior to appointment, followed by department annual Tuberculosis testing/evaluation thereafter.
When submitting supporting documents, PDF file format is preferred.
CDCR/CCHCS utilizes E-Verify to confirm candidate's identity and employment authorization. For more information about E-Verify, you may go to www.e-verify.gov .
This advertisement may be used for other vacancies that occur during the life of this recruitment.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 5/1/2025
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Corrections & Rehabilitation
CDCR Hiring Support - Postal
Attn: CDCR Hiring Support
P.O. Box 942883
Sacramento , CA 94283-0001
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Corrections & Rehabilitation
CDCR Hiring Support - Drop-off
CDCR Hiring Support
10000 Goethe Rd, Application Drop Box
(Drop off not available on weekends and holidays)
Sacramento , CA 95827
Deposit application in drop box.
08:00 AM - 05:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications -
STATEMENT OF QUALIFICATIONS
A Statement of Qualifications is required and must be submitted with your Examination /Employment Application (STD. 678). Applications received without an appropriate Statement ofQualifications based on the instructions below will be rejected for being incomplete and willnot be considered. Resumes, cover letters, and other documents will not be considered as aresponse to the Statement of Qualifications. Please refer to the "Statement of Qualifications"section below for specific requirements.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
- Shall create and promote an equitable and inclusive workplace where diversity is celebrated and valued.
- Strong oral and written communication skills.
- Experience handling multiple high-level assignments simultaneously.
- Demonstrated ability to perform efficiently and effectively under strict deadlines.
- Ability to work on confidential and sensitive assignments, and consistently exercise a high degree of initiative, independence, sound judgment in performing assigned tasks.
- Experience working with control agencies: State Personnel Board, California Department of Human Resources, State Controller's Office.
- Strong organizational, interpersonal and leadership skills.
- Ability to reason logically and utilize a variety of analytical techniques to resolve issues.
- Knowledge and experience in human resources.
Benefits
Benefit information can be found on the California Department of Human Resources (CalHR) website, www.calhr.ca.gov , and the CalPERS website, www.calpers.ca.gov .
Information on benefits afforded by membership in the California Public Employees' Retirement System can be found on the CalHR Salary and Benefits website at https://www.calhr.ca.gov/employees/pages/salary-and-benefits.aspx .
Information on the benefits and protections provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx .
Additional benefit information can be found on the CalHR California State Civil Service Employee Benefits Summary website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx .
This webpage is intended to provide general information. Benefit eligibility may be based on job classification, bargaining unit, time base and length of appointment.
STATEMENT OF QUALIFICATIONS
Please include a 1-2 page, 12-point font, Statement of Qualifications (SOQ) that describes your knowledge and experience as it relates to this position/duty statement. Candidate Name and Job Control Number must be listed in the top right corner of the SOQ. Resumes and cover letters will not take the place of the SOQ. Failure to include and complete the SOQ in the required format may result in disqualification for interview.
Please respond to the following:
1. Describe your background and experience applicable to this position. Include knowledge of civil service transactions and benefits.
2. Describe your experience leading or supervising a team of technical and professional staff. Include your methods for managing workload, shifting priorities, meeting deadlines, and motivating staff.
3. Describe in detail your experience in leading an administrative related project or assignment which required collaboration and working with multiple management teams.
For helpful guidance on writing an effective SOQ or a Supplemental Questionnaire, please visit Work4CA: How to Write a Statement of Qualifications .
ELIGIBILITY AND EXAMINATION INFORMATION
To obtain list eligibility for the Staff Services Manager II position, you must first take and pass the examination here: Staff Services Manager II exam.
Individuals with a disability and who have a Limited Examination and Appointment Program (LEAP) certification from the Department of Rehabilitation may take the online Staff Services Manager II (LEAP) exam.
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.