Channel GTM and Enablement Support

Job Description

Your Role

Digital Realty is looking for a Partner GTM and Enablement - Manager in support of our broader digital transformation needs in the company.

The Company has recently gone through big changes making this one of the most exciting times to join. This period of continued growth for the company has meant excellent opportunities for career growth for our people.

You will play a key part in supporting the Global Partner Enablement and GTM activities and building alignment across a range of stakeholders to leverage best practices and enable tools and system optimisation. In addition, you will support in conducting needs analyses and address knowledge gaps and opportunities for improvement.

This is a fantastic opportunity for someone with strong analytical skills, great attention to detail and eager to work in a fast-paced, technology-driven environment. You will work closely with Channel Sales, Marketing, Product, and Operations teams to drive partner success through training, enablement programs, and GTM initiatives.

What you'll do

Partner Support

• Serve as a point of contact for partners using the PRM portal.
• Provide training and support to partners in how to effectively use the portal.
• Address partner inquiries, issues, and escalations related to the portal.
• Help coordinate partner enablement initiatives, including training programs and certification tracking.

Content

• Collaborate with internal teams and partners to develop and maintain portal content.
• Ensure all content is current, relevant, and aligned with partner enablement goals.
• Organize and categorize content for easy navigation and accessibility.

Reporting and Analytics

• Generate regular reports on portal usage, engagement metrics, and partner feedback.
• Analyse data to identify trends, opportunities, and areas for improvement.
• Provide insights and recommendations based on analytics to optimize partner engagement and satisfaction.

Partner portal management:

• Administer and maintain the partner relationship management (PRM) portal.
• Ensure the portal is up to date with accurate partner information, resources, and tools.
• Customize and configure the portal to meet partner and organizational needs.

Continuous Improvements:

• Stay informed about industry trends, best practices, and technologies in partner relationship management.
• Propose and implement enhancements to the PRM portal based on industry insights and feedback.

Business Process Management

• Maintain policies (Rules of Engagement) and procedures to foster alignment, collaboration and sales harmony with the direct sales teams and drive program consistency in all deployed regions
• Capture feedback on knowledge gaps and help develop content/training to address these gaps
• Manage other tasks assigned on quarterly or annual basis

What you'll Need

• BA/BS degree, with 3+ years of relevant work experience in channel sales, partner enablement, GTM strategy, or business analytics
• Strong project management and organizational skills
• Expert proficiency with MS Excel, MS Access and comfort with large data sets.
• Must have knowledge of Salesforce.com
• Nice-to-have knowledge of Oracle CPQ, Clari and Anaplan
• Experience with a Data Visualization Platform (PowerBI, Tableau, etc)
• Analytical problem solver and independent-minded thinker; can apply theoretical concepts to real business problems.
• Excellent writing and communication skills
• A high degree of organization, time management, and attention to detail
• Ability to work well in a cross-functional, global environment and accommodate time zone differences
• Self-starter with strong work ethic and ownership of follow-through to completion
• Ability to thrive in a fast-paced environment and maintain a positive, result-oriented attitude

What We Can Offer You

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers.

Join us and you'll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you'll get to work with people from different business areas, challenge the way we do things and put your ideas into action.

Digital Realty: Where the cloud lives and business thrives

We built the global standard for technical real estate, developing a unique capability to acquire, manage, and scale data center campuses. Now, Digital Realty is building a unique ecosystem of open solutions that power customer growth through exceptional service on a foundation of unrivaled data center expertise. The new Digital Realty combines unparalleled data center services, carrier-dense interconnection, real estate acumen, and financial strength to create unique power of choice and value when and where our customers need it.

Our Mission

To provide our customers with the trusted foundation for the digital world.

Our Vision

To build a network of connected campuses and internet gateways that become the heart of the internet and cloud, powering growth and prosperity for customers, employees and shareholders.

Our Values

Guide our decisions and actions every day-above all else, we value customers, excellence, talent, teamwork and success.

About Digital Realty

Digital Realty Trust, Inc. supports the data center and colocation strategies of more than 2,000 firms across its secure, network-rich portfolio of data centers located throughout North America, Europe, Asia and Australia. Digital Realty's clients include companies of all sizes, ranging from financial services, cloud and information technology services, to manufacturing, energy, gaming, life sciences and consumer products.