Information Technology Manager, SAP

Delta is focused on sustaining a strong IT operation, growing our capabilities, and maximizing optimization across each of our tech hubs to elevate the travel experience for our customers and empower our 90,000 Delta people.

We're committed to fostering innovation, and we're excited to invite you to be part of our journey as we shape the future of technology at the world's best airline!

Employee Services is looking for a passionate IT Manager to lead and achieve highly scalable, available, resilient, SAP and cloud-based systems supporting rich benefits and a positive employee experience for our premier global talent. This IT Manager position is responsible for delivering the right solutions on time, within the allocated budget while ensuring that they adhere to technical and operating standards.

• Lead and implement flexible and scalable SAP solutions (focus on Time and Payroll) with clean, efficient, and well-documented configurations and code.
• Meet or exceed Time and Payroll ongoing SLAs.
• Lead the team through modernization, integration, and/or migration of SAP platform components.
• Proactively manage expected timelines and surrounding dependencies.
• Maintain a deep understanding of related compliance and regulatory updates.
• Apply systems thinking to anticipate and identify underlying problems and opportunities.
• Inspire and motivate team members to continuously raise the bar.
• Partner effectively with business teams and stakeholders to achieve business value and evolve the technical foundation.
• Drive forward momentum towards technical modernization and optimization.
• Increase our reusable automation footprint for testing, build, deploy and support actions.
• Provide both functional and technical expertise regarding the SAP HR landscape.
• Facilitate and lead changes in "how we work" as system components are modernized and/or migrated to cloud.
• Engage in Agile software development activities, including sprint planning, daily standups, and retrospectives, with an aim to continuously evolve.
• Drive continuous improvements in speed to market and velocity.
• Owns the production operation and monitoring of the system and is aware of its service level agreements.
• Coordinate activities with internal/external technology owners/service providers.

Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience and Servant Leadership - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading prot sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 - March 31)
• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• Birthing parents are eligible for 12-weeks of paid maternity/parental leave
• Non-birthing parents are eligible for 2-weeks of paid parental leave
• Comprehensive health benets including medical, dental, vision, short/long term disability and life insurance benets
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs to achieve your long-term career goals
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Recognition rewards and awards through the platform Unstoppable Together
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

What you need to succeed (minimum qualifications)

• 8+ years of hands-on professional experience in information technology, preferrable managing development teams.
• 4+ years of hands-on experience with SAP HCM, Time, Payroll modules.
• Candidate must be solutions oriented using rigorous logic and methods to solve difficult problems with effective solutions, probing all sources for answers.
• Candidate must also have excellent written and verbal skills with the ability to communicate effectively with all levels of employees and management.
• Candidate must be a self-learner with the ability to pick up new technologies and provide tangible results.
• Cultivates a customer obsessed, positive, outcome-oriented culture of accountability and partnership.
• 3 or more years of demonstrated technical leadership skills, including design, creation and support of critical systems.
• 2 or more years of experience working with a cloud platform (e.g., AWS, Azure, OpenShift)
• Experience with APIs and Microservices preferred.
• Experience in roles that required strong analytical and problem-solving skills.
• Candidate must be reliable, produce quality work, take pride and ownership in their work with high level of professionalism, passion, and a sense of urgency to make things happen.
• Experience working with diverse teams located across various locations.
• Functional knowledge of the airline IT processes.
• Highly adaptable, a driver of change, and capable of quickly rallying teams / peer groups.
• Personal Accountability: We operate a highly mission critical technology environment which means we need to act proactively and accept responsibility for the overall outcome.
• Collaborate and communicate across teams and think about how we can improve our respective domains but make the whole of IT greater than the sum of its parts.
• Systems Thinking: Know our business which lets us understand interdependencies and bring a systems thinking of the overall Delta environment to decisions we make.
• Excellent Judgement: As technology providers we are constantly having to balance the risk to the operation with the need for agility; this requires excellent judgement from everyone in the design, engineering and change management processes.
• Execute with a Sense of Urgency
• Consistently prioritizes safety and security of self, others, and personal data.
• Embraces diverse people, thinking, and styles.
• Possesses a high school diploma, GED, or high school equivalency.
• Is at least 18 years of age and has authorization to work in the United States.

What will give you a competitive edge (preferred qualifications)

• Experience with modernizing SAP platform components or SAP migration is preferred.
• Experience working in an airline technology environment is preferred.
• Experience working with AWS services.