Product Design Lead

You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.

You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what's possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.

Job Summary

Hybrid - 3 times a week in office

Now, if you were to come on board as a Product Design Lead, we'd ask you to do the following for us:

• As a Lead IC in design, you will champion design efforts for our flagship products, ensuring a seamless and intuitive user experience for operators and cafe guests.
• Partner with Product, Engineering, and strategic stakeholders to ensure we deliver on our product strategy, advocating for design decisions that make the lives of our operators and guests easier.
• Proactively engage with real users on-site to uncover insights and translate them into product opportunities.
• Influence product roadmaps that drive experience outcomes.
• Set a high bar for design quality, ensuring shipped experiences are polished, intuitive, and drive meaningful outcomes.
• Use design as a tool to solve business problems, not only drive UI design.
• Facilitate collaboration and communication across teams by running design critiques, workshops, and design sprints, fostering a culture of shared problem-solving and innovation.
• Champion accessibility and usability by ensuring our products meet compliance standards and serve a diverse range of users with varying levels of technical proficiency.

Think you have what it takes to be our Product Design Lead? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:

• 8+ years of experience in product design, with at least 2 years in a lead role.
• Proven track record of delivering design solutions that drive measurable business outcomes, a strong portfolio demonstrating these skills is required.
• Experience working with complex B2B platforms, enterprise software, or operational tools, preferably in food tech, hospitality, or multi-location service industries.
• Proven ability to work closely with cross-functional teams, balancing business needs, technical constraints, and user experience to drive solutions forward.
• Deep understanding of accessibility and usability best practices for web and mobile experiences.
• Strong facilitation skills: ability to lead design critiques, workshops, and strategic discussions to align teams around user needs and product vision.
• A naturally curious mindset that seeks answers and pushes boundaries.
• If you're passionate about designing impactful products and shaping the future of digital experiences in hospitality, we'd love to hear from you

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.