Manager, Professional Services

As a manager in Global Professional Services (GPS), you will be responsible for driving team metrics including utilization, revenue, project management, along with client satisfaction and delivery efficiency. This person will provide leadership, mentoring and training to employees, while handling the distribution of work and ensuring projects are completed and implementations are successful according to project plans. Being a resource for escalations, participating in client committees, as well as cross departmental communication will be other key functions in this role.

RESPONSIBILITIES:

• Accurate and timely administrative tasks and billing reports for work delivered to clients for self and project team
• Delivery of customer experience at or above client & shareholder expectations for self and project team
• Filter Team questions to supporting core processes and enabling functions
• Assist with special projects, operating mechanisms, initiatives for the consulting organization
• Accurate and timely administrative tasks and billing reports for work delivered to clients for self and team
• Provide soft skill and presentation training and mentoring. In addition, coaching for Team on how to present professionally and deal with difficult situations.
• Builds strong teams, attracting, developing and retaining top performers
• Develops high performance teams by diagnosing, understanding and facilitating team dynamics.
• Consistently fosters observable growth in direct reports and other individuals in the organization
• Develops strong relationships with cross functional partners

REQUIREMENTS:

• Comprehensive knowledge of industry specific market segments, associated business rules, standard operating procedures and process best practices
• Comprehensive knowledge of MRI Software including end-user use and implementation requirements.
• Extensive understanding of functionality, business rules and operating procedures within the company's software product(s) and system.
• Bachelor's Degree in accounting, computer science, or equivalent experience
• Demonstrated understanding and utilization of real estate industry and consulting best practices
• Project Management Methodology experience
• Accounting experience a plus
• Excellent communication skills
• Advanced SQL skills

We're obsessed with making this the best job you've ever had!

We want our teams to love working here, so we've created some incredible perks for you to enjoy:

• We want our staff to love working here, and so we've created a few unique perks such as office breakfasts, quarterly lunches and virtual social events.
• Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group
• Have confidence in your health with our offered Medical Aid Scheme.
• Invest in our competitive Personal Pension plan and help set you up for your future.
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Public Holidays, in addition to a bank of 16 hours of "Flex Time Off" to be used whenever and however you choose!
• Further your professional development with our Tuition Reimbursement Schemes
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!

MRI continues to strive to amaze as a global industry leader in real estate software. Whether you are joining as a new pride member or bringing your expertise back, your talent is important to maintaining MRI's high client experience standard and continuing our growth in the PropTech space.

Amazing growth takes amazing employees. Are you up to the challenge?

We know the confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don't hesitate to apply - we'd love to hear from you!

As a global company, we believe diversity brings benefits for our people, customers and clients. This is why MRI Software is committed to being an inclusive employer, regardless of your ethnicity, religion, sexual orientation, gender identity, disability, age, military and veteran status.

Diversity, Equality and Inclusion are values that are critical to our success; come and see for yourself.