Sr Technical Program Manager
Apply NowCompany: SimpliSafe Home Security
Location: Boston, MA 02115
Description:
About SimpliSafe
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.
We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
What You'll Do
SimpliSafe is looking for a Technical Program Manager to help our Engineering team deliver customer-focused product capabilities and enhancements. We are the fastest growing home security company in the country competing against the entrenched giants, like ADT, Amazon and Google. To compete in this ever-growing IoT home automation security space we must learn and iterate quickly, work collaboratively, and deliver creatively. In service to this challenge, our engineering team is proud to own and run the literal full stack, from designing and building hardware and embedded systems at the edge all the way through cloud solutions and the UI on our mobile applications.
As a Senior Technical Program Manager on our team, you will work directly with our developers to understand their needs, and design solutions that enable our engineers to release solutions more quickly. You will demonstrate your passion for IoT platforms and solve real business problems, collaborating with Product Management, Security Technicians, Data Scientists, Hardware and Software and AI/ML Managers and engineers to deliver solutions to enhance our customer's experience.
We are looking for someone who can prioritize well, communicate clearly, and demonstrate a consistent track record of delivery. Our TPMs are proactive in removing roadblocks and can handle multiple competing priorities in a fast-paced environment. In this role, you will be a positive influencer across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals.
Primary Responsibilities Include:
Basic Qualifications
Preferred Qualifications
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.
We're a high-tech home security company that's passionate about protecting the life you've built and our mission of keeping Every Home Secure. And we've created a culture here that cares just as deeply about the career you're building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don't just want you to work here. We want you to grow and thrive here.
We're embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.
Why are we hiring?
Well, we're growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.
What You'll Do
SimpliSafe is looking for a Technical Program Manager to help our Engineering team deliver customer-focused product capabilities and enhancements. We are the fastest growing home security company in the country competing against the entrenched giants, like ADT, Amazon and Google. To compete in this ever-growing IoT home automation security space we must learn and iterate quickly, work collaboratively, and deliver creatively. In service to this challenge, our engineering team is proud to own and run the literal full stack, from designing and building hardware and embedded systems at the edge all the way through cloud solutions and the UI on our mobile applications.
As a Senior Technical Program Manager on our team, you will work directly with our developers to understand their needs, and design solutions that enable our engineers to release solutions more quickly. You will demonstrate your passion for IoT platforms and solve real business problems, collaborating with Product Management, Security Technicians, Data Scientists, Hardware and Software and AI/ML Managers and engineers to deliver solutions to enhance our customer's experience.
We are looking for someone who can prioritize well, communicate clearly, and demonstrate a consistent track record of delivery. Our TPMs are proactive in removing roadblocks and can handle multiple competing priorities in a fast-paced environment. In this role, you will be a positive influencer across diverse teams, be able to effectively rally support for your initiatives, and be able to help deeply technical teams create simple solutions to meet your program goals.
Primary Responsibilities Include:
- Works across organizations. May influence external customers, partners, system owners, and/or architectures.
- Drives business and technical discussions related to the initiatives. Is clear and concise in both verbal and written communication (e.g., functional/technical requirements and specifications, FAQ, status reports, narratives, quarterly planning).
- Delivers large technology efforts by managing the lifecycle of a complex cross-functional program having a considerable impact or challenging business goals. Improves engineering efficiency.
- Engineering background or equivalent technical experience. Drives simplification and efficiencies in engineering and/or complex architectures to unblock innovation and/or speed of delivery within the organizational area.
- Creates predictable process paths for large and/or complex efforts. Improves, streamlines, and/or eliminates excess process.
- Defines product requirements for engineering teams. Negotiates resources and priorities. Escalates effectively. Is able to find a path forward in difficult situations
- End-to-end understanding in key areas that benefit the organization. Facilitates technical trade-offs between short-term engineering team needs and long-term business needs.
Basic Qualifications
- 2+ years of experience working with engineering teams
- 2+ years of experience in technical leadership roles (e.g. technical program management, systems architecture, software engineering, etc.)
- 2+ years of experience with technical development lifecycle from conception to delivery
- 2+ years of technical project management experience and demonstrated knowledge of program management best practices
- Bachelor's Degree in Computer Science, Information Systems Management, Mathematics, Electrical or Mechanical Engineering or other related fields or relevant work experience
Preferred Qualifications
- Demonstrated success in a technical leadership role
- Outstanding verbal and written communication skills and a highly collaborative attitude
- Knowledge of IoT and security hardware
- Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
- Aim High - Always challenging ourselves and others to raise the bar.
- No Ego - Maintaining a "no job too small" attitude, and an open, inclusive and humble style.
- One Team - Taking a highly collaborative approach to achieving success.
- Lift As We Climb - Investing in developing others and helping others around us succeed.
- Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.
- A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
- A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
- Free SimpliSafe system and professional monitoring for your home.
- Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.
We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact careers@simplisafe.com.