MANAGER, WORKFORCE PLANNING (HYBRID)

WHO WE AREWhen it comes to health, we're always looking for waysto push for better. It's why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter's prescription. Heknew there had to be a better way. So, he introduced North America's firstprepaid drug plan, and GreenShield was born as a not-for-profit with a missionto support better health for all Canadians.

We aren't just a health and benefits company. We'rethe only not-for-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We're noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.

Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL
Job Summary

The WorkforcePlanning Manager is responsible for developing and implementing workforcestrategies to ensure optimal staffing levels, operational efficiency, andalignment with Greenshields Enterprise Strategy. This role collaborates acrossthe enterprise to deliver long-term workforce planning, governance, linking to continuousimprovement initiatives. The ideal candidate will demonstrate stronganalytical, technical, strategic thinking, and stakeholder management skills tosupport enterprise-wide workforce planning and operational excellence.Furthermore, this position requires key skills in problem solving, reportingand data visualization. This leadership position is responsible for leading ateam of analysts to ensure a high performance team is achieved.

Workforce Governance

• Oversee staffing levels in relation to Annual Operating Plan (AOP), efficiency projects, new business initiatives, terminations, and other corporate considerations.
• Align workforce planning with the organization's pricing model to ensure financial sustainability.
• Develop and monitor staffing projections over a 1-3 year time horizon, collaborating with People and Culture (P&C) and Operations Workforce Management where applicable).
• Collaborate with Workforce Management team who oversees the staffing plan on a yearly basis for core operations (call centre and claims).
• Leverage technologies and implement/sustain best forecast and analysis practices to gain and influence operational efficiencies.
• Develop and actively maintain a strategic, departmental long-term plan that includes:
  
  • Inbound, primary workload forecasts
  • Auxiliary workload forecasts
  • Performance measures
  • Staffing requirements, including attrition
  • Shrink assumptions
• Communicate the plan effectively across the various levels of leadership.

Workforce Planning

• Partner with P&C to integrate workforce planning with organizational design, talent acquisition, retention, and development strategies.
• Provide workforce planning support to non-production functions (e.g., Enabling Functions) to ensure consistent and efficient resource management.

Enterprise Onboarding & Enrollment Planning(ENT O&E)

• Collaborate with ENT O&E related to implementation capacity planning and scheduling, resource deployment etc.
• Ensure implementations are planned withing ENT O&E/s available capacity and the enterprise client onboarding process surrounding new business has been followed.
• Work with appropriate stakeholders to ensure the original pricing of the client aligns with the final costs of the implementation and taking appropriate actions with the lines of businesses if there are gaps.

Collaboration with Continuous Improvement

• Collaborate with the Continuous Improvement team (within same department) to ensure that the CI initiatives are reflected back into the overall staffing plans
• Through capacity planning efforts, identify areas of opportunities to improve customer experience and business processes.

Strategy and Operational Reporting/Analytics

• Lead the development of measures to monitor strategy implementation and execution as required across the enterprise for non-production areas (i.e enabling functions, Health and Admin Line of Business).
• Develop a strategy to better measure and maximize benefits realization from CI effort, by tracking and reporting benefits and achievements delivered by the CI program.
• This is all in collaboration with SMEs within the business areas.
• Goal is to build capabilities for our respective line of businesses and act as a tool and mechanism for improved business health reporting.

WHO WE'RE LOOKING FOR

• Superb organizational skills related to long term goals and business deliverables
• Demonstrate understanding and willingness to learn various job functions within Insurance, Health and Admin Operations
• Works with a high degree of confidentiality and integrity
• Excellent verbal and written communication skills.
• Ability to partner and collaborate with functional leaders and subject matter experts at all levels of the organization.
• Aptitude to learn quickly and retain knowledge regarding processes and internal computer systems.
• Team player who combines enthusiasm and a positive attitude with a strong work ethic and outstanding interpersonal skills.
• Strong organizational skills that include elements such as prioritization, problem solving and the ability to streamline processes.
• Strong computer skills including advanced proficiency in Microsoft Office Suite applications, specifically in MS Excel, Word and PowerPoint.
• Self-motivated individual who thrives in a fast-paced environment who can work autonomously and in a team setting.
• Experience with root cause analysis or similar problem-solving methodology is an asset.
• Bachelor's degree in Business Administration, Human Resources, Operations Management, or related field.
• Minimum 5-7 years of experience in workforce planning, operations management, or a related field.

Why Join Us?

Join a forward-thinking organization that valuesinnovation, continuous improvement, and operational excellence. As a WorkforcePlanning Manager, you will play a crucial role in shaping our workforcestrategy and optimizing processes to meet evolving business needs

THE CULTUREWe believe a career should be meaningful. Not just ameans to earn a living. Our culture is one where everyone's voice is heard andvalued. Because that's what it takesto create better health for all. We dare to challenge the status quo. And we'redriven by people who have challenged theirs. We believe that yourworkplace should empower you to be the best version of yourself. That's why we provide aplace where you can be inspired, challenged, and rewarded.

Where your growth means our growth.
Where your voice is heard and valued.
Where your work has purpose. And purpose matters.

We believe our people arecritical to our overall success. Inclusivity makes us a stronger, smarter andmore informed organization. Being intentionally inclusive of diversebackgrounds, perspectives and experiences will enhance our company culture topositively impact how we support our communities. A career at GreenShield isn't just about personalachievements, it's about making adifference together.

Here's to Better Health for All!

AFEW MORE DETAILS
Proficiency in English is requiredfor this position. As part of this role, you will be required to communicatewith colleagues or customers who use English as their primary language. By requiring English proficiency for thisposition, we aim to ensure that our employees can excel in their roles,collaborate, and communicate effectively, and contribute to the success of ourorganization.

GS supports diversity, equity andinclusion in our teams and communities, and we value the unique contributionsmade by all. Even if your experience doesn't align perfectly to everyrequirement, we invite you to apply. We encourage applications fromall candidates and will accommodate needs under human rights legislationthroughout all stages of the recruitment and selection process. Please let usknow of any accommodation through requestforaccommodation@greenshield.ca. Information received relating toaccommodation will be addressed confidentially.

Providing this information givesGS consent to use your personal information to assess your suitability forspecific positions, future opportunities or for your personnel file. Yourrsum will be held in strict confidence and will be viewed only by theOrganization. Information may be stored outside of Canada and could be used foraggregate statistical purposes (which uses no personal identification).