Senior Manager, Pharmacy Support Services, Hybrid

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas - immunology, oncology, neuroscience, and eye care - and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Manage and delegate daily operations including workflow and management of work queues to ensure metrics, KPIs and objectives are achieved. Assist leadership in analyzing the pharmacy and pharmacist business needs and staffing related to current and future business requirements, help develop team structure, processes, roles/responsibilities and tools that will enable continuous improvements and efficiency/productivity initiatives. Identify enhancement opportunities in the pharmacy system in developing and implementing changes. Works with the other pharmacy leadership to identify opportunities for collaboration and streamlining current pharmacy processes.

Responsibilities:

• Lead and effectively communicate with pharmacist staff.
• Manage daily work operations and queues; provides guidance to achieve goals, KPIs and objectives. Approach activities with the belief that the patient is at the center of everything we do.
• Partner and collaborate with the pharmacy leadership to provide feedback to the director regarding best practice, workflows, and areas of opportunity.
• Provide pharmacy and clinical expertise; coach, guide and provide feedback to others to build pharmacy knowledge and deliver improved patient experience.
• Manage adherence to all corporate, division and departmental procedures and policies as well as pharmacy law and HIPAA guidelines to achieve compliance. Must recognize compliance shortfalls and work with pharmacy leadership to develop and implement solutions.
• Conducts pharmacist call monitoring and case reviews and provides feedback.
• Monitor issues and evaluates/monitors corrective/preventative action outcomes.
• Seek innovative solutions to capitalize on pharmacist opportunities, efficiencies and productivity.
• Partner closely with Pharmacy in Charge to ensure alignment with building wide approach and pharmacy legal requirements.
• Participate in other projects and duties as assigned by management. .

Qualifications

• Bachelor or PharmD degree in Pharmacy from an accredited pharmacy program is required.
• Licensure in the State of Illinois required.
• Minimum of 5 years of experience as a Registered Pharmacist and 2 years of supervisor experience (4 years prefered)
• Must be comfortable interacting with patients and health care providers to provide drug information, advice and counseling.
• Must be willing to fulfill any and all pharmacists duties/responsibilities if needed, including being able to handle on-call rotations for after-hours patient coverage.
• Must have professional communication skills. .

Key Stakeholders:

Pharmacy Operations Team, Pharmacy Solutions Leadership Team, Pharmacist in Charge, Pharmacist Solutions Pharmacists

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short-term incentive programs.
• This job is eligible to participate in our long-term incentive programs

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company's sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion. It is AbbVie's policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html