Director, Facility Management

Job Description

Grade: L9

Referral Level: Level 2

Division: IGM-COD

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Under IGM Financial's unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments You Can Build Your Career with Confidence.

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada's Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and centre.

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada - including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.

Department Summary:

The Real Estate and Facilities department provides the strategy, project delivery, leasing and facility operational management of IGM's corporate campuses, over 100 IG Wealth Management locations across Canada, and a handful of international Mackenzie Investment distribution offices. It delivers services through its employees and key partners across Canada, with a strong orientation to Operational Excellence and a modern, effective client, advisor, and employee experience for all work locations.

Job Description

• Reporting to the VP, Real Estate & Facilities, the successful candidate will be responsible for overseeing the daily operations of our facilities, ensuring effective operational functions across approximately 1.7 million square feet of commercial buildings in a multi-city portfolio, including three corporate campuses in Toronto, Winnipeg and Montreal.
• The role is responsible for establishing and maintaining clear and effective policies, processes, and procedures and the measurement and reporting of service delivery to the team senior leadership. This includes standard operating procedure development for the operations team, but also policy design and communication to key stakeholders (i.e. employees)
• The role is accountable for the fulfillment of workplace guest service requests such as townhalls, workplace reservations, parking, bike locker, and gyms for corporate compasses while also ensuring timely response and resolution for all break/fix incidents for all properties in scope. This includes ensuring effective property management via key partners, including building mechanical, cafeteria, waste management, security, janitorial, shredding, coffee services, etc., including preventative maintenance and asset management activities.
• The role is responsible for Workplace Health and Safety program, policies and processes, inclusive of incident reporting and remediating safety issues accordingly, annual training design and rollout, and workplace health and safety committee governance.

Key Responsibilities:

Overall Property Management and Facility Operations:

• Provide strategic and operational direction and leadership to facilities teams (employees and partners)
• Oversee building operations (break/fix and property management (outsourced)) and daily site operations (moves, occupancy planning, security program, asset management)
• Oversee guest services provided to corporate campus employees, which include a portfolio of food services (i.e. cafeteria/coffee), lockers, workplace reservation services, parking, lockers, and IGM's art program)
• Policy, process, and procedure development and maintenance for internal SOPs as well as employee guidance relates to issue report, requesting real estate services, etc.
• Measurement of KPIs, service standards, and management reporting of actuals vs. targets, including energy management and sustainability; ensuring leading-edge policies, procedures and best practices are in place for all aspects of the portfolio.
• Ensure effective third-party governance and relationship management.
• Budget and Fiduciary Responsibilities: in conjunction with your teams; develop operating and expense budgets; including a long-term capital project plan and budget.

Workplace Health and Safety (WPHS)

• Oversee the integration of WPHS programs, processes, standards, and tools into one industry leading WPHS Program.
• Ensure all elements of the H&S platform encompass best practices, industry standards and trends.
• Chair certain Workplace Health and Safety governance forums.

Requirements:

• Bachelor's degree in real estate, Business Administration, or Facilities Management considered an asset.
• Certified Facility Manager (CFM) or Real Property Administrator (RPA) certifications considered an asset.
• The ideal candidate has 10+ years in overseeing a complex portfolio that includes Property Management, Facilities and Workplace Health and Safety.
• The successful incumbent will be a strategic thinker who is highly organized with a high degree of judgment and a keen eye for detail.
• Demonstrates perseverance in delivering work and problem solving - can delegate assignments and decisions appropriately.
• Applies industry insights and trends to drive critical initiatives and leverages quantitative and qualitative information to improve performance.
• Build and maintain strong relationship; engages and influences others.
• Effectively communicates to others how accountabilities and outcomes are aligned with organizational goals to promote engagement.
• Builds trust through open and honest communication.
• Ability to initiate and develop relationships to effectively collaborate with internal and external team members in a matrix environment.
• A consumer-first attitude with curiosity and passion to deliver against unmet needs.
• Confidence and ability to apply financial and operational considerations to develop strategies and execution plans.
• Sustainability initiatives and energy-efficient practices
• Strong presentation, facilitation, and coaching skills

Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by April 30, 2025.

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