Client Success Manager, Academic Subscriptions

Description & Requirements

We are looking for an ambitious, goal-oriented individual to join the Client Success team for Bloomberg.com, who can cultivate and maintain strategic relationships with colleges and universities for our growing group subscriptions business. You will be responsible for retaining and growing our existing book of business of Academic Subscriptions clients, with a strong focus on driving activation of seats and engagement with Bloomberg.com content amongst students and faculty at partner institutions globally. You will play an integral role in contributing to the growth of a rapidly expanding business unit, and the growth of the overall Bloomberg Media audience by reaching the next generation of Bloomberg.com subscribers.

WE'LL TRUST YOU TO:

• Oversee a sizable book of business of existing academic clients globally, with a focus on user growth, engagement and account retention year-over-year.
• Collaborate closely with our academic sales team, marketing team, and other cross-functional stakeholders to operationalize and scale onboarding, activation, and engagement activities for clients while providing an unparalleled customer experience.
• Be willing and able to travel for at least 10-15% of the year to conferences (5-7 per year), on-site activation visits, and meetings with clients to build relationships. Passionately educate Deans, Program Directors, Professors and University Librarians on how to maximise a Bloomberg.com Academic Subscription for their students and faculty.
• Utilize internal systems and functionality to track and enter lead information and results, reporting weekly to Client Success and Subscriptions leadership on progress.
• Be a strong culture carrier and ambassador for a business that is dynamic and growing quickly

YOU'LL NEED TO HAVE:

• Minimum of 3 years of hands-on experience in client success and/or relationship management, with a successful track record of building, managing and upselling an account base spread across international markets.
• Experience working in EdTech or subscriptions-oriented business a plus
• Experience working within innovative sectors (i.e., healthcare, technology, energy, government, and education) and with clients in multiple regions, with the opportunity to leverage a global network of contacts
• Demonstrated expertise in sales/account management skills, including outreach and cold-calling to net-new contacts at existing clients to drive engagement/usage, and negotiating strategic renewals
• Strong written and verbal communication skills, with a strong understanding of Salesforce and Microsoft Excel
• Problem solving, collaboration, and organizational skills, and an ability to prioritize and manage multiple projects and clients at once
• Strong analytical and quantitative skills with a demonstrated ability to interpret and leverage data to recommend opportunities.
• Ability to execute at a high level with ownership and attention to detail.

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for.

Salary Range = 115000 - 185000 USD Annually + Benefits + Bonus

The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level.

We offer one of the most comprehensive and generous benefits plans available and offer a range of total rewards that may include merit increases, incentive compensation, [Exempt roles only], paid holidays, paid time off, medical, dental, vision, short and long term disability benefits, 401(k) +match, life insurance, and various wellness programs, among others. The Company does not provide benefits directly to contingent workers/contractors and interns.