Program Manager

Program Manager

Our people are the heart of our business. As the world's largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Come join our team!

Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive.

Position Summary: Reporting to the Regional Sales Manager, this position supports the Aerospace, Defense, and Energy East regions with some regional and divisional cross-over support. The program manager position oversees and coordinates new program introduction (NPI) launches and customer technical support with special emphasis on additive manufacturing. The program manager organizes and tracks program progress, providing updates to the customer and internal customers.

The ideal candidate will oversee the planning, execution, and delivery of new product launches, ensuring alignment with customer requirements, regulatory standards, budget, and timeline. This role acts as the central point of coordination between cross-functional teams, suppliers, and customers. The position may require technical presentations, an understanding of additive manufacturing methods and techniques, as well as the material science of powders and printed structures.

Essential Job Functions (Duties and Responsibilities): The primary duties consist of, but are not limited to, the following.

• Oversee new product launch from commercial estimating, sales, scheduling, risk, and quality using industry-standard management methodologies.
• Establish regular meetings with various stakeholders, including customers and suppliers, to ensure the project stays on track.
• Serve as the primary point of contact for customers, providing updates, managing expectations, and addressing concerns.
• Lead program reviews and report performance metrics to stakeholders and executive leadership
• Collaborates with the sales organization in a technical selling capacity to win new business and supports trade show events as needed.
• Travel to customer and supplier locations for update meetings, run-offs of equipment, etc.
• May have access to proprietary and third-party information necessary to the business and, as such, will perform duties in an ethical and professional manner
• This position is responsible for the care and treatment of our customers' inventory and, as such, will perform duties in a safe and responsible manner to prevent customer loss or damage.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This position must satisfy ITAR compliance requirements, therefore, candidates must be U.S. Citizens or Permanent Resident cardholders.
• Education: Bachelor's degree in Materials Engineering or equivalent.
• Experience Necessary: Minimum 5 years in additive engineering, materials engineering management, with program management or NPI experience.
• Some sales experience preferred.
• Experience with metallography, metallurgical laboratory equipment, and metallurgical evaluation preferred.
• Reading blueprint specifications and writing metallurgical reports are required.
• Must have good knowledge of computer applications, basic math, and accurate typing skills. Computer programs required include: Microsoft Project, Word, Excel, PowerPoint, Outlook, and Adobe.
• Must be able to multitask, self-motivated, and detail-oriented.
• Language Skills: Must be able to communicate in English orally and in writing. Spanish or other languages a plus.
• Must be able to deal professionally and pleasantly over the phone and in person with all stakeholders - getting along with people while remaining assertive is important.
• The position requires flexibility with the work schedule. Weekend work may be required for certain projects.
• Travel required is generally 40-50% or more if needed.
• Must have the ability to report for work on time, follow directions, and interact professionally with co-workers.
• Must be able to maintain a professional disposition in front of customers and other stakeholders while under pressure or in intense meetings.

Physical & Mental Demands: The following physical and mental demands consist of, but are not limited to, the following.

• Must be able to work in a sitting/standing position for extended periods (at desk, while driving, and/or on airplane travel) in an office/industrial environment.
• Manual dexterity to perform data entry functions.
• Ability to bend, pull, stoop, and reach to perform functions.
• Ability to lift 25-30 lbs.
• May be exposed to heat, fumes, noise, humidity, etc.
• Must have the cognitive and mental capacity to perform essential job functions.
• Must be able to communicate effectively orally and in writing.
• Visual acuity to read documents, computer screens, files, etc.
• Ability to hear in person and via phone.

The statements herein are intended to describe the general nature and levels of the work performed by employees but are not a complete list of responsibilities, duties, and skills required of personnel so classified. Furthermore, the job description does not constitute a written or implied contract for employment. Bodycote reserves the right to revise or change job duties and responsibilities as the need arises.

Bodycote is an Equal Opportunity Employer and does not discriminate against current and prospective employees based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age for individuals over forty years of age, military and veteran status, sexual orientation, or any other basis protected by applicable federal, state and local laws.