Pharmacy Operations Manager
Apply NowCompany: Shoppers Drug Mart, Inc.
Location: Calgary, AB T1Y 7M8
Description:
Location:
116-10725 25 Street NE, Calgary, Alberta, T3N 0A4
At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Location:
Bay116, 10725 25 St, NE, Calgary, AB, T3N2G1
At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness, and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.
How You'll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Hours of work:
37.5 hours per week
Type of Role:
Regular
Language of Work:
English
Salary Range:
$90k to $110k per annum
Benefits:
STIP, health and dental benefits, employee share ownership plan, RRSP, Paid time off (Vacation), parental leave top up program
Key Job Duties and Responsibilities:
Plan, direct, and evaluate daily central fill operations across two rotating shifts to ensure consistent productivity, quality, and compliance with regulatory standards.
Manage and assign duties to staff, including Shift Captains and production team members, ensuring appropriate coverage, workload distribution, and performance.
Develop and execute shift schedules and workforce plans that align with production forecasts, customer demand, and order volumes.
Analyze operational trends and internal performance data to determine service gaps and opportunities for improvement.
Coordinate with IT teams and vendors to resolve technical issues related to automation systems, improving system uptime and order accuracy.
Determine the services offered by the central fill site and ensure optimal resource allocation to meet service level agreements with retail pharmacies.
Monitor and control departmental budgets, authorize expenditures, and identify cost-saving opportunities through process optimization and efficiency projects.
Lead team development initiatives including coaching, performance evaluations, training, and succession planning to improve employee engagement and retention.
Maintain compliance with Health Canada regulations and internal SOPs, acting as Alternate Qualified Person in Charge (A/QPIC) as designated.
Source and liaise with vendors or internal suppliers as required to ensure availability of supplies, pharmaceuticals, and packaging materials.
Lead implementation of Lean or Six Sigma-based continuous improvement projects to reduce waste, improve workflows, and enhance overall operational efficiency.
Develop and maintain policies related to quality, safety, and compliance, promoting a secure and inclusive work environment.
Evaluate and improve service delivery, responding to escalations from retail customers and internal stakeholders.
Plan and execute employee engagement initiatives, action feedback from engagement surveys, and promote a collaborative team culture.
Collaborate with senior leadership on strategic initiatives, reporting KPIs such as production output, turnaround time, accuracy, and system uptime.
Facilitate effective cross-functional communication across departments and shifts to ensure smooth operations and timely issue resolution.
Develop and implement site-level operational strategies and goals in alignment with broader organizational objectives.
Requirements
Bachelor's degree in pharmacy, engineering, operations management, or a related field is preferred
2-3 years of managerial or supervisory experience in a healthcare, pharmaceutical, central fill, or manufacturing environment
Experience managing large teams across multiple shifts, with strong people management, coaching, and engagement skills
Knowledge of central fill operations and pharmacy workflows is preferred
Must be eligible under Health Canada regulations to serve as an Alternate Qualified Person in Charge (A/QPIC), and have prior experience in that capacity
Familiarity with continuous improvement methodologies such as Lean or Six Sigma; Green Belt or Black Belt certification is a strong asset
Demonstrated ability to lead and influence cross-functional teams and manage complex, cross-functional projects
Strong analytical and problem-solving skills, with a focus on operational efficiency and issue resolution
Excellent written and verbal communication skills, with the ability to foster collaboration across departments
Strong relationship-building skills and ability to perform in a fast-paced, regulated, multi-project environment
Proficiency with central fill automation systems and Microsoft Office is considered an asset
Strong organizational and time management skills, with flexibility to adjust work hours to meet operational needs
Leadership or management certification, or willingness to obtain one, is considered an asset
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
Erika Martin - emartin@shoppersdrugmart.ca
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You'll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
116-10725 25 Street NE, Calgary, Alberta, T3N 0A4
At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day.
With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.
Why this role is important?
Location:
Bay116, 10725 25 St, NE, Calgary, AB, T3N2G1
At Shoppers Drug Mart, we're innovating health and wellness in Canada. From prescriptions to walk-in clinics, and a beloved loyalty program, we're caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it's a great place to work. We're committed to building our talented team who champion collaboration, kindness, and inclusivity. Join our team and help recognize a healthy future for your career and for all Canadians.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers, and community.
How You'll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Hours of work:
37.5 hours per week
Type of Role:
Regular
Language of Work:
English
Salary Range:
$90k to $110k per annum
Benefits:
STIP, health and dental benefits, employee share ownership plan, RRSP, Paid time off (Vacation), parental leave top up program
Key Job Duties and Responsibilities:
Plan, direct, and evaluate daily central fill operations across two rotating shifts to ensure consistent productivity, quality, and compliance with regulatory standards.
Manage and assign duties to staff, including Shift Captains and production team members, ensuring appropriate coverage, workload distribution, and performance.
Develop and execute shift schedules and workforce plans that align with production forecasts, customer demand, and order volumes.
Analyze operational trends and internal performance data to determine service gaps and opportunities for improvement.
Coordinate with IT teams and vendors to resolve technical issues related to automation systems, improving system uptime and order accuracy.
Determine the services offered by the central fill site and ensure optimal resource allocation to meet service level agreements with retail pharmacies.
Monitor and control departmental budgets, authorize expenditures, and identify cost-saving opportunities through process optimization and efficiency projects.
Lead team development initiatives including coaching, performance evaluations, training, and succession planning to improve employee engagement and retention.
Maintain compliance with Health Canada regulations and internal SOPs, acting as Alternate Qualified Person in Charge (A/QPIC) as designated.
Source and liaise with vendors or internal suppliers as required to ensure availability of supplies, pharmaceuticals, and packaging materials.
Lead implementation of Lean or Six Sigma-based continuous improvement projects to reduce waste, improve workflows, and enhance overall operational efficiency.
Develop and maintain policies related to quality, safety, and compliance, promoting a secure and inclusive work environment.
Evaluate and improve service delivery, responding to escalations from retail customers and internal stakeholders.
Plan and execute employee engagement initiatives, action feedback from engagement surveys, and promote a collaborative team culture.
Collaborate with senior leadership on strategic initiatives, reporting KPIs such as production output, turnaround time, accuracy, and system uptime.
Facilitate effective cross-functional communication across departments and shifts to ensure smooth operations and timely issue resolution.
Develop and implement site-level operational strategies and goals in alignment with broader organizational objectives.
Requirements
Bachelor's degree in pharmacy, engineering, operations management, or a related field is preferred
2-3 years of managerial or supervisory experience in a healthcare, pharmaceutical, central fill, or manufacturing environment
Experience managing large teams across multiple shifts, with strong people management, coaching, and engagement skills
Knowledge of central fill operations and pharmacy workflows is preferred
Must be eligible under Health Canada regulations to serve as an Alternate Qualified Person in Charge (A/QPIC), and have prior experience in that capacity
Familiarity with continuous improvement methodologies such as Lean or Six Sigma; Green Belt or Black Belt certification is a strong asset
Demonstrated ability to lead and influence cross-functional teams and manage complex, cross-functional projects
Strong analytical and problem-solving skills, with a focus on operational efficiency and issue resolution
Excellent written and verbal communication skills, with the ability to foster collaboration across departments
Strong relationship-building skills and ability to perform in a fast-paced, regulated, multi-project environment
Proficiency with central fill automation systems and Microsoft Office is considered an asset
Strong organizational and time management skills, with flexibility to adjust work hours to meet operational needs
Leadership or management certification, or willingness to obtain one, is considered an asset
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
Erika Martin - emartin@shoppersdrugmart.ca
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.
Why work at Shoppers Drug Mart?
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.
Take ownership of your work and find more ways to care about your work, co-workers, customers and community.
How You'll Succeed:
At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.
If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
Employment Type:
Full time
Type of Role:
Regular
Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation's evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct - it reinforces what our customers and stakeholders expect of us.
Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.