Sr. Product Manager

Job Description

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves?

Enterprise Technology plays a critical part in shaping the future of mobility. If you're looking for the chance to leverage advanced technology to redefine the transportation landscape, enhance the customer experience and improve people's lives, this is the opportunity for you. Join us and challenge your IT expertise and analytical skills to help create vehicles that are as smart as you are.

Working within our Enterprise Technology Digital organization gives you the chance to advance Ford's reputation as a visionary vehicle and mobility services company delivering a trusted customer experience. We're looking for insightful individuals with marketing, sales, and service expertise to turn data-driven insights into innovative solutions that enhance sales and customer loyalty. You're a customer-centric product leader who thrives on building engaging digital experiences

In this position...

Join Ford as a Senior Product Manager in the Global Own Digital Team. This role is centered around delivering exceptional customer experiences (CX) by helping our vehicle owners with a dynamic, personalized web experience that shows we know them and their vehicle. As a Senior Product Manager in the Global Own Digital Team, you will focus on delivering business value to drive upsell and cross sell of vehicle software, services and accessories, improve efficiency, increase retention, and enhance customer satisfaction through the production of quality digital products.

Personalized customer interactions are at the heart of this role. You'll work to create a seamless and engaging web experience that anticipates and meets the unique needs of each customer. By leveraging data and insights, you'll ensure that every interaction is tailored to provide value, build trust, and foster long-term relationships with our customers.

Within your designated enterprise product line, you'll collaborate closely with teams of developers, designers, and business partners to deliver these personalized experiences. You'll support in-depth business reviews, communicate and present across all levels of the organization, and support cross-functional product teams. You must be able to work at the strategic level, generating innovative ideas for growth and change management, as well as at the tactical level, analyzing data, solving problems, and leading your teams to success

HYBRID is preferred but we will consider REMOTE: We're looking for the best talent.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location.

Responsibilities

What you'll do...

Strategy & Planning (50%):

• Deeply empathize with and understand the end user to determine the fastest path to deliver value.
• Translate business goals and end user needs into a product strategy that balances those needs; communicate direction and product priorities to the development team, other matrixed teams, and third-party partners.
• Identify goals, metrics, and analytics to determine product value; continually make recommendations and refinements to the product backlog based on learnings.
• Manage and groom the product backlog; make future decisions based on the value that will be delivered.
• Create and maintain comprehensive product roadmaps, prioritizing features and initiatives based on business value, customer needs, and technical feasibility.
• Challenge the status quo of the industry to bring new and innovative ideas to market and challenge the notion of "it can't be done."
• Understand the intricate behaviors of customers on their platform and how it relates to the success of other products; build stories using data with empirical evidence for product decisions.
• Build a strategy that scalably addresses common functionality for disparate product types and user journeys.

Delivery & Execution (30%):

• Translate front-end experiences into platform requirements.
• Formulate, test, and refine assumptions and hypotheses through user research and testing.
• Document, review, and ensure that all quality and change control standards are met.
• Create, prioritize, and accept user stories; incorporate them into release planning.
• Identify and consider pros, cons, issues, obstacles, dependencies, and value associated with features and enhancements then action in a way that drives value.
• Participate in standups, iteration planning sessions, product demos, and retrospectives.
• Condense complex technical concepts into non-technical language for stakeholders.

People (20%):

• Foster collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
• Act as a proponent of modern software development practices through individual action and by contributing to learning activities that develop a community of practice.
• Advocate for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
• Work with the product team to continuously assess progress, disseminate lessons learned, and understand next steps.
• Manage cross-functional team and stakeholder expectations to execute on product strategy and provide education to requestors to determine prioritization based on tangible benefits and/or user experience.
• Guide more junior team members in strategy, alignment, analysis, and execution tasks.

Qualifications

You'll have...

• Bachelor's degree or a combination of education and equivalent work experience
• 5+ years of experience working as a Product Manager in an agile software development-based enterprise environment with responsibilities including: creating, prioritizing, and accepting user stories, conducting user research and testing to understand needs, identifying goals, metrics, and analytics to measure product value and similar responsibilities.
• 2 + years of experience guiding more junior team members through Product Management fundamentals in a professional setting.
• 2+ years of experience mining and synthesizing web analytics data (e.g., Adobe Analytics, Google Analytics, Contentsquare, and/or similar).

Even better, you may have...

• MBA or Master's degree
• Experience with modern software development product management practices and agile methodologies, specifically the extreme programming (XP) principles of paired programming, test-driven development, and continuous deployment.
• Experience leading the development of back-end systems at scale.
• Proficiency in working in a fast-paced, fluid environment where priorities shift on a regular basis.
• Proficiency in communicating with and influencing functional and technical team members at all levels in the organization.
• Proficiency in working as part of a collaborative, cross-functional, modern software design and development team.
• Experience with A/B testing and other experimentation methodologies.

Additional Competencies:

• Balances Global Stakeholders with Empathy: Anticipates and balances the needs of multiple stakeholders, then is responsive in meeting those needs.
• Business Insight: Applies knowledge of business and the marketplace to advance the organization's goals.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Cultivates Innovation: Creates new and better ways for the organization to be successful.
• Customer Focus: Builds strong customer relationships and delivers customer-centric solutions.
• Drives Vision and Purpose: Paints a compelling picture of the vision and strategy that motivates others to action.
• Uses AI to drive efficiencies and personalization
• Interpersonal Savvy: Relates openly and comfortably with diverse groups of people.
• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
• Nimble Learning: Actively learns through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Organizational Savvy: Maneuvers comfortably through complex policy, process, and people-related organizational dynamics.
• Situational Adaptability: Adapts approach and demeanor in real-time to match the shifting demands of different situations.

You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, and prescription drug coverage
• Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more
• Vehicle discount program for employees and family members, and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year's Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here:

https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2025-benefits-and-comp-LL6-sal-plan-2.pdf

This position is a leadership level 6

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

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