Software Engineering Manager, Fulfillment Lifecycle Orchestration - Supply Chain & Physical Retail
Apply NowCompany: Wayfair LLC
Location: Boston, MA 02115
Description:
Who We Are
The Fulfillment Lifecycle Orchestration team is a core part of Wayfair's Supply Chain and Physical Retail Technology organization. We are building the intelligent orchestration and decisioning platforms that ensure every customer order-across e-commerce and in-store-moves smoothly and efficiently from click to delivery or pickup.
This team sits at the heart of how Wayfair fulfills millions of orders across a growing network of warehouses, last-mile facilities, stores, and carrier partners. Our platforms coordinate the full order journey-from allocation and routing, to picking and packing, to transportation execution-enabling speed, accuracy, and flexibility at scale.
You'll be joining a mission-critical function driving fulfillment innovation, operational agility, and omnichannel readiness. The work requires tight collaboration across engineering, operations, data science, and product, with a focus on building resilient, scalable, and extensible systems that power physical movement of goods.
What You'll Do
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.
The Fulfillment Lifecycle Orchestration team is a core part of Wayfair's Supply Chain and Physical Retail Technology organization. We are building the intelligent orchestration and decisioning platforms that ensure every customer order-across e-commerce and in-store-moves smoothly and efficiently from click to delivery or pickup.
This team sits at the heart of how Wayfair fulfills millions of orders across a growing network of warehouses, last-mile facilities, stores, and carrier partners. Our platforms coordinate the full order journey-from allocation and routing, to picking and packing, to transportation execution-enabling speed, accuracy, and flexibility at scale.
You'll be joining a mission-critical function driving fulfillment innovation, operational agility, and omnichannel readiness. The work requires tight collaboration across engineering, operations, data science, and product, with a focus on building resilient, scalable, and extensible systems that power physical movement of goods.
What You'll Do
- Drive the multi-year technology strategy for Fulfillment Lifecycle Orchestration, balancing near-term execution with long-term architectural flexibility
- Lead multiple software development teams delivering complex distributed systems for inventory flow, order orchestration, and fulfillment optimization
- Own all aspects of the software development lifecycle: architecture, design, delivery, reliability, and maintenance
- Coach and grow engineers and engineering leaders; develop a strong bench of technical talent while fostering an inclusive, high-performance culture
- Partner closely with Supply Chain Operations, Retail Ops, Product, and Data Science to ensure our fulfillment platforms solve real-world logistical problems at scale
- Champion technical excellence through setting and reinforcing standards in system design, reliability engineering, and agile delivery
- Facilitate architectural decisions, tradeoff analyses, and system evolution conversations with a clear understanding of fulfillment constraints and performance KPIs
- Continuously push the boundaries of what's possible in scalable orchestration, automation, and decision-making in physical supply networks
- A track record of pragmatic leadership in complex, high-scale software environments-ideally within fulfillment, logistics, or supply chain technology
- 12+ years of software engineering experience, including 5+ years leading high-performing teams and engineering managers
- Deep experience architecting and scaling distributed systems with real-time orchestration, workflow engines, or event-driven architectures
- A passion for mentoring talent and fostering inclusive teams; proven success hiring and developing engineers and leaders
- An ability to connect technology decisions to business impact-whether it's faster fulfillment, reduced cost-to-serve, or higher on-time delivery rates
- Comfort working across functions, influencing without authority, and driving decisions that balance technical, operational, and customer priorities
- Familiarity with fulfillment systems such as WMS, OMS, routing engines, or real-time logistics platforms is a plus
About Wayfair Inc.
Wayfair is one of the world's largest online destinations for the home. Whether you work in our global headquarters in Boston, or in our warehouses or offices throughout the world, we're reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you're looking for rapid growth, constant learning, and dynamic challenges, then you'll find that amazing career opportunities are knocking.
No matter who you are, Wayfair is a place you can call home. We're a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That's why we're proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.
Your personal data is processed in accordance with our Candidate Privacy Notice (https://www.wayfair.com/careers/privacy). If you have any questions or wish to exercise your rights under applicable privacy and data protection laws, please contact us at dataprotectionofficer@wayfair.com.