BMW of Tampa Service Advisor

BMW of Tampa is seeking a qualified Service Advisor to join our team. As part of the fast-growing Morgan Auto Group, a leader in automotive retail in Florida, we offer a supportive team environment, competitive benefits, and ongoing training. We value integrity, transparency, professionalism, and teamwork, and we are looking for individuals who align with these values. Our Service Advisors have the potential to earn between $65,000 and $150,000 per year, depending on experience. Previous dealership experience is a must.

Responsibilities

• Greets all customers promptly; provides timely professional service.
• Departs from traditional ways of doing things to ensure customer satisfaction and loyalty.
• Provides excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving customer concerns, and sells additional services when appropriate.
• Estimates cost and completion time/settles customer accounts.
• Communicates with customer about status of work.
• Coordinates activities to ensure repair work is fixed right the first time and completed on time.
• Obtains the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales.
• Inspects every finished repair order for proper completion, pricing accuracy, and legibility.
• Meets or exceeds goals for add-on sales.
• Meets or exceeds OEM Customer Satisfaction Index expectations.
• Delivers the right car in perfect condition every time.
• Identifies repeat customers/first time customers and treats them accordingly.
• Contacts customers to remind them of service appointments and/or when scheduled maintenance is due.
• Answers incoming telephone calls promptly, courteously, and makes every effort to satisfy the caller's inquiry.
• Documents repair order changes.
• Eliminates surprises for customers by reviewing service repairs and their associated charges to ensure accuracy.
• Promptly addresses and resolves customer viewpoint and service follow-up issues.

Requirements

• Previous dealership experience is required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Health Savings Account
• 401(k) with company match
• Professional work environment with job training and advancement opportunities
• Paid Time Off
• Tenure Bonuses
• Employee discount programs
• Referral programs

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.