FLEX Senior Manager - Design Systems - UI and UX Design

Job Description

This is a temporary position.

With every journey, travel has the power to shape us and our world. Begin your journey as the Senior Manager, UX/UI Design System Designer at Marriott International, repeatedly voted one of Fortune's 100 Best Companies to Work For. Join our high-energy and talented Associate User Experience & Design team in creating best-in-class digital experiences for one of the most recognized hospitality companies in the world.

In this role, you will be responsible for actively designing, expanding and continuously advancing the future of our Marriott associate design system. Your work will involve supporting hands-on efforts, overseeing governance processes, and ensuring that the design system enhances the associate experience across our business. This system will support business, engineering, and design teams in developing tools and experiences that empower our associates to deliver exceptional guest service. You will partner closely with the Director of Associate Experience and Engineering colleagues in driving harmony and connection between products so the overall associate experience is accessible, seamless, easy and intuitive.

This position requires the ability to produce designs as an individual contributor while also providing guidance to both internal and external designers. A strong portfolio is critical. Your portfolio should showcase experience in UX, UI, interaction design, and design systems within large-scale organizations, with particular emphasis on accessibility, governance efforts, and documentation.

CANDIDATE PROFILE

Education and Experience

• 6+ years of relevant experience in digital product design
• 4-year undergraduate degree, with bachelor's degree, or equivalent experience in relevant discipline
• Experience in multiple of the following user experience disciplines: user experience (UX), interaction design, and visual design
• Demonstrated proficiency in general usability and transactional design best practices
• Prior working experience with major, large-scale global digital apps, web sites, or other digital products
• Proven experience with design systems in defining and deploying consistent, reusable componentry and patterns across various product portfolio
• Proficient in industry best practices for writing technical design system documentation and leading governance process for technical (engineers) and non-technical (designers) audiences
• Demonstrated expertise in prototyping tools, such as Figma, and its advanced features
• Proven experience delivering scalable components and UI patterns across platforms (desktop, mobile web, app, etc.)

You're exactly who we're looking for if you:

• Champion design system governance while balancing visual design and engineering considerations
• Promote system-mindset and design system best practices drawn from a variety of disciplines (within and beyond hospitality)
• Can balance user, business, and technical needs
• Communicate through compelling visuals and deliverables
• Experience designing, documenting, and socializing workflows and processes that involve a mix of disciplines and stakeholders
• Demonstrate self-confidence, energy, and enthusiasm in leading and influencing teams
• Showcase strong presentation, negotiation, storytelling, and persuasion skills
• Thrive in a fast-paced environment, with the ability to simultaneously manage multiple tasks

Preferred Qualifications:

• Expertise in large-scale global digital entities or other digital products within the hospitality, or travel industry
• Experience with design systems for both enterprise and customer facing products
• Superior communication and interpersonal skills including discovery facilitation, presentation, and storytelling
• Experience influencing partner adoption and making it easy to realize business and development impact
• Experience with Agile / SAFE development methodologies

CORE WORK ACTIVITIES

Demonstrating and Applying Discipline Knowledge

• Manages and facilitates office hours for feedback and follows procedures to propose new elements when necessary
• Champions appropriate patterns, components, and styles during user experience design reviews and workshops
• Produces sketches, wireframes, personas, journey maps, flows, designs, motion specs, prototypes and/or presentations as needed to communicate experience design and interaction considerations
• Provides subject matter expertise on key functional systems to help shepherd strategic initiatives from idea to feasible implementation
• Provides subject matter expertise on hotel brands and the Marriott Bonvoy loyalty program to help ensure they are infused correctly and seamlessly throughout digital products
• Produces both innovative high-level design concepts / strategy visualizations as well as development-ready designs with specifications
• Ensure a quality experience on live digital products by participating in the user acceptance testing process
• Uses software including: Figma, Adobe Creative Suite; Microsoft Excel, Word and PowerPoint; Has familiarity with developer tools like Storybook
• Keeps skills up-to-date on industry trends and applies new knowledge to job, identifying strategic opportunities for competitive advantages through those findings
• Clearly present your work citing industry best practices, qual and quant data to support your decisions
• Be a thought partner providing recommendations based on research and data for experience enhancements across all digital touchpoints
• Collaborates with a variety of user experience disciplines within the team (UX, UI, Information Architecture, Design System/Standards, User Research, Copywriting) to advance your work

Measurement & Analytics

You value data or insight over opinion, by basing decisions on metrics, segment data, and user research findings and insights.

• Delivers measures, and improves designs based on quantitative and qualitative feedback using various user research methodologies
• Comfortable with multiple qualitative and quantitative research methods, like surveys, usability testing, multivariate testing, A/B testing, etc.
• Breaks down designs into options/variables for A/B or multi-variate testing

Managing Work, Projects, and Policies

• Provides accurate estimates as to needed time to complete work to feed project plans (and therefore personal deadlines)
• Meets deadlines once agreed upon
• Reports impediments to completing work and meeting deadlines
• Provides regular status updates to manager
• Successfully manages multiple assignments at once
• Accepts critique and critiques work of others in a helpful and professional manner
• Communicates in a timely and appropriate manner with teammates

Additional Responsibilities

• Works independently with minimal supervision, but knows when issues should be escalated to manager
• Develops relationships with members of other teams, and leverages those relationships to answer questions
• Presents work with clarity and confidence; explains complex matters so that others can understand them
• Performs other reasonable duties as assigned by manager

The pay range for this position is $52.06 to $80.96 per hour.

FLEX opportunities offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.