Senior Application Support Analyst
Apply NowCompany: Royal Bank of Canada
Location: Toronto, ON M4E 3Y1
Description:
Job Summary
Seeking experienced, highly flexible and self-motivated individual for very fast paced work environment in Capital Markets Treasury Management Services (TMS) desk applications and their interface with various upstream, downstream, infrastructure, database and more. This role requires candidate to support strategic initiatives related to process improvement, release automation, proactive monitoring automation and enforcing compliance across the applications to drive down incidents and maintain production stability.
The incumbent will be coordinating with various application development teams, upstream and downstream systems support, process monitoring, working on releases, liaison with the business users and work towards minimizing the adverse impact of application outages/Incidents. Candidate should also be owning problem management process and work towards minimizing the adverse impact of application outages/Incidents and preventing reoccurrence of Incidents.
Job Description
What will you do?
What do you need to succeed?
Must Have:
Nice to have:
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
#LI-HYBRID
#LI-POST
Job Skills
Capital Markets, Change Management, Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Problem Solving, Process Improvements, Technical Troubleshooting
Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-04-16
Application Deadline:
2025-05-09
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Seeking experienced, highly flexible and self-motivated individual for very fast paced work environment in Capital Markets Treasury Management Services (TMS) desk applications and their interface with various upstream, downstream, infrastructure, database and more. This role requires candidate to support strategic initiatives related to process improvement, release automation, proactive monitoring automation and enforcing compliance across the applications to drive down incidents and maintain production stability.
The incumbent will be coordinating with various application development teams, upstream and downstream systems support, process monitoring, working on releases, liaison with the business users and work towards minimizing the adverse impact of application outages/Incidents. Candidate should also be owning problem management process and work towards minimizing the adverse impact of application outages/Incidents and preventing reoccurrence of Incidents.
Job Description
What will you do?
- Candidate overall responsibilities include supporting applications & infrastructure with 24x7 uptime, working with business users, change management, incident & problem management, audit and compliance reviews, EOD batch monitoring, tasks automation, BCP testing, infrastructure planning and implementation.
- Candidate would be working with Senior Management, Front office business users, Traders, Quants, Risk Managers, Product Control etc., groups located in various geographic locations. Candidate would be proactively identifying operational risks/control deficiencies in the business, review and comply with firm policies applicable to business activities.
- Liaise with internal development teams to resolve application issues, find root cause, document the process recovery/workaround steps to minimize impact of recurring production issues and working towards a permanent solution.
- Proactively prepare for planned maintenance over weekends, DR exercises and all major rollouts. Take initiative, quick coordination of resources to resolve IT production incidents, ensure logging of application incidents, and track action items towards resolution.
- Provide regular updates and status to stakeholders on open issues, ensures systems delivered to production environments meet enterprise quality requirements.
- Escalate operational risk loss events, control deficiencies and risks that you identify to your line Manager, and appropriate control functions on a timely basis.
- Work towards addressing server vulnerabilities, TSS failures etc.
- Provide subject matter experience and guidance to junior team members and offshore team.
What do you need to succeed?
Must Have:
- 5+ years of experience supporting production environment. Minimum 2 years of experience in Capital Markets (Derivatives, Structured Products, Futures, Bonds)
- Prior in-depth experience in implementing and supporting large-scale production systems, end of day monitoring, root cause analysis and problem-solving skill.
- Experience with application troubleshooting using logs from Linux and/or Windows based software application.
- Excellent knowledge or experience with ServiceNow, Confluence and Jira.
- Good knowledge of monitoring tools (ITRS Geneos, Grafana) & Job Scheduler (Control-M).
- Knowledge of Shell/Python Scripting, Oracle/Sybase/Microsoft SQL Server, MQ, SOLACE.
- Knowledge of Windows and UNIX environment. Ability to write simple to complex SQL queries.
- Analytical and fast-learning skills to analyze existing systems and liaise with business/development team for system improvement.
- 24x7 on-call based on shift assigned for end of day monitoring.
Nice to have:
- Understanding of ITIL processes.
- Knowledge of Devops and Cloud technologies.
- Effective negotiation skills and stakeholder management skills.
- Knowledge of Business Intelligence Reporting tools (Tableau, etc.).
What's in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
- Leaders who support your development through coaching and managing opportunities.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- A world-class training program in financial services.
- Opportunities to do challenging work and take on progressively greater accountability.
#LI-HYBRID
#LI-POST
Job Skills
Capital Markets, Change Management, Critical Thinking, Customer Support Systems, Group Problem Solving, Installation Support, IT Service Level Management, IT Service Management (ITSM), IT Standards, Problem Solving, Process Improvements, Technical Troubleshooting
Additional Job Details
Address:
ROYAL BANK PLAZA, 200 BAY ST:TORONTO
City:
TORONTO
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
CAPITAL MARKETS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-04-16
Application Deadline:
2025-05-09
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.