Manager Operations Pick & Pack

We're looking for motivated, engaged people to help make everyone's journeys better.
Responsible for overseeing production line in Galley and Liquor/ Beverage, forecasting required purchases of airline items, and placing purchase orders and maintaining the stock level at the proper quantities though out proper lead-time and POP parameters.

Annual Hiring Range:
$70,000 - $95,000

Benefits
Paid time off
401k, with company match
Company sponsored life insurance
Medical, dental, vision plans
Voluntary short-term/long-term disability insurance
Voluntary life, accident, and hospital plans
Employee Assistance Program
Commuter benefits
Employee Discounts
Free hot healthy meals for unit operations roles

Main Duties and Responsibilities:
Responsible for ensuring compliance with departmental policies and procedures related to galley and beverage set up.
Trains and monitors employees on proper work procedures and production of products to ensure maximum productivity with minimum labor and equipment expenses
Responsible for inventory control for all airline owned product
Responsible for employee scheduling while following union contract guidelines
Responsible for maintaining accurate parameters of stock items details in logistics system
Creates and maintains accurate purchase order in logistic system
Maintains position relationship with suppliers at all times
Works with and reports supplier issue to procurement for resolution
Responsible for shipments of out-of-date airline equipment in a timely manner
Identifies stock out situations and suggests action plan to rectify
Supervises and supports lower level managers/supervisors on daily operations including:
Conducts performance evaluations for employees providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
Ensures compliance with company Wage & Hour policy, including ensuring employees get the rest & meal breaks and ensuring company processes are followed.
Trains and monitors employees on proper work procedures to ensure maximum productivity with minimum labor and food expenses.
Monitors daily manpower planning and schedules employees.
Responsible for employee retention and reducing employee turnover.
Responsible for coaching, counseling and preparing corrective actions for employees in compliance with the applicable union/collective bargaining agreement(s).
Reviews and ensures employees in chain of command are in correct cost centers and correct job titles.
Reviews and ensures union represented employees' pay rates are correct based on wage scales and seniority.
Compliance with all company required policies, procedures and processes including but not limited to required training

Qualifications
Education:
High School degree or GED required
Associate or college degree preferred.

Work Experience:
Minimum of 5 years supervisory experience working in a high volume, manufacturing environment is required.
2 years Supply Chain Management or Airline related experience preferred

Technical Skills: (Certification, Licenses and Registration)
Must have strong computer skills using Microsoft Office products including Excel, PowerPoint, and Words
Ability to manage labor efficiently
Ability to work in a fast paced, deadline driven environment
Must have strong and effective leadership skills, and the ability to successfully manage a staff of 10+ employees
Current or previous labor relations experience is a plus, but not required
Excellent time management skills required
Ability to handle multiple tasks without losing focus on priorities
Strong organizational, analytical and leadership skills required
Demonstrated knowledge of in-flight catering
Ability to issue corrective action when necessary
Ability to motivate and create a safe enjoyable environment for employees
Ability to adapt positively to change and stressful situations
Effective listening skillsLanguage / Communication Skills:
Excellent verbal and written communication skills
Be able to communicate effectively with all levels of management and employees
Must be able to communicate effectively with internal and external customers.
Bi-lingual a plus
Must have the ability to give negative and positive feedback to employees on a daily basis

Job Dimensions
Geographic Responsibility: Large Unit (gross revenues of $25M+; direct and indirect headcount of 180+ employees.)
Type of Employment: Full-time
Travel %: None
Exemption Classification: Exempt
Internal Relationships: all internal departments
External Relationships: customers, suppliers
Work Environment / Requirements of the Job:
Regularly, stands, bends, lifts, and moves intermittently during shifts of 10+ hours.
In a normal production facility, there may be physical discomfort due to temperature and noise.
Must be able to lift, push, pull and move product, equipment, supplies, etc., in excess of twenty-five (25) pounds.
A rotating schedule of over 55 hours per week is typical.
Able to work in deadline driven environmentBudget / Revenue Responsibility: (Local Currency) N/A
Organization Structure
Direct Line Manager (Title): Director, Assembly Process, Unit A
Dotted Line Manager (Title, if applicable): N/A
Number of Direct Reports: 1-5
Number of Dotted Line Reports: N/A
Estimated Total Size of Team: 100+
gategroup Competencies Required to be Successful in the Job:
Thinking - Information Search and analysis & problem resolution skills
Engaging - Understanding others, Team Leadership and Developing People
Inspiring - Influencing and building relationships, Motivating and Inspiring, Communicating effectively
Achieving - Delivering business results under pressure, Championing Performance Improvement and Customer Focus
Demonstrated Values to be Successful in the Position
Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone:
We treat each other with respect and we act with integrity
We communicate and keep each other informed
We put our heads together to problem solve and deliver excellence as a team
We have passion for our work and we pay attention to the little details
We foster an environment of accountability, take responsibility for our actions and learn from our mistakes
We do what we say we will do, when we say we are going to do it
We care about our coworkers, always taking an opportunity to make someone's day better
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Candidates will be required to go through Pre-employment drug screen, criminal background check, and/or airport fingerprinting.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law.
For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

We anticipate that this job will close on:
04/25/2025

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If you want to be part of a team that helps make travel and culinary memories, join us!