Senior Product Manager

Job Description

JOB SCOPE:
We are looking for an experienced Product Leader to lead the digital transformation of our Product in our Fulfillment Pillar which includes Dispatch & Routing, Parts Supply Chain and our internal Technician experience from both human and technology stand points.

JOB SUMMARY:
We're not just adapting; we're setting new standards. As our Lead Product Manager for Digital Transformation, you'll be the architect of this change. This role goes beyond traditional product management it's about building legacies. You'll spearhead our movement to revolutionize home services, impacting millions with your vision and leadership.

SUPERVISION:
Direct : Prod Mgr, Dispatch & Routing & Director, Supply Channels

REPORTS TO:
Chief Of Staff To The Chairman

Responsibilities/Skills/Experience Requirements

JOB DUTIES/RESPONSIBILITIES:

• Leads the digital transformation within the Fulfillment Pillar, focusing on Dispatch & Routing, Parts Supply Chain, and the Technician experience
• Develops and implements innovative digital strategies that align with business goals and drive the evolution of home services
• Manages the entire product lifecycle, from concept to launch and ongoing optimization, for digital tools and platforms within the Fulfillment domain
• Builds and mentors a high-performing product team, fostering a culture of creativity, agility, and continuous improvement
• Collaborates cross-functionally with engineering, operations, field service teams, and other stakeholders to ensure alignment and successful execution of initiatives
• Drives data-informed decision making, leveraging user feedback, analytics, and market trends to inform product development
• Acts as a thought leader and change agent, pushing boundaries and challenging the status quo to reimagine how home services are delivered
• Stays current on digital trends and technologies, and proactively integrate best practices into product strategy and execution
• Ensures seamless integration and experience across digital tools used by field technicians, enhancing their efficiency and satisfaction
• Influences senior leadership and stakeholders, clearly communicating the product vision, progress, and value delivered to the business
• Performs supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing associates

JOB REQUIREMENTS:

• Bachelors Degree
• 5-10 years of related experience
• Up to 25% travel
• 18 years of age or older

REQUIRED SKILLS:

• A visionary leader with a start-up mindset, capable of thriving in a dynamic, fast-paced environment
• Over 5 years of product management experience, highlighted by your success in leading digital transformation initiatives
• Significant expertise in either Dispatch & Routing or Parts Supply Chain
• An inspirational strategist who excels in both high-level thinking and hands-on execution
• A collaborative influencer who can unite teams and align diverse stakeholder interests towards a common goal
• An innovation enthusiast who relentlessly pursues improvement and adaptation