Director, Family Services

Position Overview

The Director of Family Services (Licensed Clinical Social Worker) leads all family-centered programming and operations at the Ronald McDonald House at Stanford, one of the largest medical housing facilities in the world with 123 guest rooms that provide overnight lodging for families accessing lifesaving treatment at Lucile Packard Children's Hospital Stanford (LPCHS). The Director will ensure an environment that is welcoming, safe, and responsive to the unique psychosocial needs of families experiencing pediatric medical crises.

As a licensed social worker and senior leader, the Director integrates clinical insight into family care, team leadership, and strategic program development. This role oversees Guest Services, Housing, and Programs. The Director will play a key role in coordinating with LPCHS and other hospital and nonprofit partners.

This role is poised for growth, with the opportunity to help shape the organization's regional model, develop a culturally responsive service framework, and streamline the accommodation process for families.

Primary Responsibilities

Leadership & Team Management:

• Lead, mentor, and manage the family services teams, ensuring the highest level of service for the families, hospital partners, and community.
• Provide training and professional development opportunities for staff to ensure they are equipped to handle diverse family needs and challenging situations.
• Develop, implement, and evaluate policies and procedures that align with RMHC Bay Area's mission, values and goals.
• Foster a positive and inclusive team culture, ensuring staff receive ongoing training and support to address the emotional, psychological, and practical needs of families.
• Working closely with VP of Operations, serve as a thought leader within RMHC Bay Area, sharing best practices from a social work perspective and contributing to organizational development and growth.

Family Services Oversight:

• Oversee the 24/7 accommodations process, ensuring an empathetic and efficient experience for families.
• Oversee front desk and program operations to ensure a seamless, family-centered service experience.
• Integrate clinical social work practices into daily operations, including trauma-informed approaches, crisis intervention, and culturally competent care.
• Partner with Family Support Services, a clinical psychology training program, to provide support for the most complex family cases.
• Manage operational policies, budgets, procedures, and compliance, including adherence to local, state, and RMHC Global guidelines.
• Develop and implement metrics to evaluate guest experience, program impact, and operational efficiency.

Community Partnerships & Volunteers:

• Collaborate with Volunteer Services to ensure meaningful integration of volunteers into the Program experience.
• Build strategic relationships with local agencies, nonprofits, and community groups to enhance support services and drive innovation.

Qualifications

Education & Licensure

• Active LCSW licensure in the State of California required.

Experience

• Minimum 6-8 years of professional experience in clinical social work, family services, housing coordination, or healthcare settings.
• At least 3-5 years in a supervisory or management role, preferably in a nonprofit or healthcare environment.
• Experience working with culturally and socioeconomically diverse families, preferably navigating pediatric illness or trauma.
• Demonstrated ability to lead programs, drive process improvements, and manage cross-sector partnerships.

Skills & Competencies

• Bilingual in Spanish and English required.
• Staff management, including goal setting and goal management, personnel compliance.
• Deep understanding of trauma-informed care and cultural responsiveness.
• Strong clinical judgment and conflict resolution skills.
• Excellent interpersonal and written communication abilities.
• Proficiency in using CRM tools, case management platforms, and Microsoft Office Suite.
• Comfort working in a semi-medical environment, including with children experiencing life-threatening conditions.

Other

• Valid CA driver's license.
• Must be able to lift 25 pounds.
• Available for evening/weekend emergency calls from the team.

Salary, Hours, and Benefits

The salary for this position is $125,000-135,000 annually, depending on experience. This is a full-time, salaried (exempt) position based on a 40-hour workweek. Once fully staffed and trained, this role will be offered flexibility in their schedule, supporting a healthy work-life balance.

RMHC Bay Area offers a competitive benefits package, including 403(b) with 5% company contributions, health, dental, and vision insurance, and more. PTO accruals begin at 23 days annually, and the organization observes 10 holidays per year. For more details about the employee benefits package, please contact the HR department.