Application Systems Analyst
Apply NowCompany: cFocus Software Incorporated
Location: Washington, DC 20011
Description:
cFocus Software is seeking an Application Systems Analyst to join our program supporting USDOT in Washington, DC. This role has remote capabilities.
Qualifications:
Qualifications:
- Masters or Bachelors degree in Business Admministration, Project Management, Computer Science, or a related field
- AWS Certified Solutions Architect, AWS Certified Cloud Practitioner, or AWS Certified Developer Associate certification
- 10+ years of Systems Analysis experience
- Provide advanced problem resolution for tickets escalated from Tier Level 2.
- Provide expert level troubleshooting and analysis methods.
- Provide Subject Matter Experts (SMEs) to assist both Tier 1 and Tier 2 personnel; assist with the research and development of solutions to new or unknown issues.
- Assess the time already spent troubleshooting at the Tier 2, so the service request is prioritized and managed accordingly.
- Provide follow-up to customer/end-user on the status of the service request until resolution.
- Make end-user contact as required and provide solutions as practicable over the telephone, MS Teams, and/or through remote access, etc.
- Verify service request resolution prior to closure.
- Resolve Tier 3 issues and issues resulting from the DOT CMS platform
- Coordination with DOT IT Shared Services (ITSS) on infrastructure changes
- DOT Drupal Environment Configuration - Updating the DOT Drupal Environment to integrate with existing third-party tools (e.g., Qualtrics) and finalizing features for the DOT Drupal environment, or any future CMS environments adopted by DOT during the period of performance of this BPA
- Implementation of all Acquia hosting environments