Business Analyst IT L2
Apply NowCompany: UNICON International
Location: Torrance, CA 90503
Description:
We are currently accepting resumes for a Product Manager IT L2 position in Torrance, CA.
This position is Onsite.
Salary range: $170k-$180k
Benefits offered: Medical, Vision, Dental, 401 K
The selected candidate will perform the following duties:
3rd Party Suppliers:
Not accepting 3rd party suppliers for this role
Work Type:
Virtual - 60% or more
We seek a candidate from the Southern California area. Consultant will work remotely, but may be required to occasionally be onsite.
Daily Tasks Performed
We are the Digital Product Team for the distinguished client Finance and Acura Finance websites, the customer service agent console and other digital tools. We are looking for an entrepreneurial Product Manager.
You maintain high standards for large project launches for quality, cost and delivery. You oversee product design, development, testing, launch and warranty. You also maintain high standards for production support, such as up-time, operational continuity and triage of incidents and bugs. You are comfortable leading a team despite ambiguity and you quickly flex to changing conditions.
As such, daily tasks include:
- leading the Product Management team
- working with CX, business, development and testing resources to imagine, write, deliver and test user stories
- meeting with leadership to articulate art of the possible and gain approvals for initiatives
- maintaining operations through platform, license management, cost management, etc
What will this person be working on:
We are improving our products through large projects, enhancements and production support. Our products include:
client AND ACURA FINANCE WEBSITES
Support client Finance and Acura Finance customers in the digital web channel. Expand self-service functionality to enable customers to easily manage their accounts online
client FINANCE MOBILE APP
New channel to launch soon. To launch a mobile app channel for customers to make payments easily.
client INSURANCE WEBSITES
Support client Insurance Solutions business in the digital web channel.
AGENT SERVICE CONSOLE + AGENT KNOWLEDGE
Customer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs
CUSTOMER COMMUNICATIONS + MARKETING CLOUD PLATFORM
Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates
Position Success Criteria (Desired) - 'WANTS'
MUST SKILL SETS:
CUSTOMER FACING + PAYMENTS EXCELLENCE
This role has direct ownership of our prominent digital tools visited by millions of customers. We seek candidates who have delivered winning experiences for top brands. A strong plus, you understand quality assurance, testing and have experience with payment processing, financial services or captive finance industry.
ROADMAP + DECISION MAKING
This is a strategic senior level role who 3-year roadmaps as a catalyst for change to evangelize and transform to next generation capabilities. You are comfortable with ambiguity, evolve to changing conditions and are fundamentally analytical, analyzing data to generate insights and provide steady influence to define and meet goals. You perform decision analysis on tool and vendor selections.
PEOPLE SKILLS
This self-starter is a leader overseeing Product Owners and Business Analysts. This role also oversees UX and testing resources. The role leads agile scrum teams and engages development, marketing, legal and other business / IT / enterprise stakeholders in a large matrix organization. You use outstanding written and verbal multidisciplinary communication skills to engage subject matter experts through executive stakeholders.
PLATFORM STRATEGY - SALESFORCE
You hold robust Salesforce product expertise and credentials. Utilize platform roadmap to maximize our product roadmap. Care and feeding of technical platform that enable all customer activity on the websites. Create and monitor health, utilization, technical debt and other metrics and improvement plans
MINIMUM EDUCATIONAL QUALIFICATIONS:
BA/BS degree
Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1
MINIMUM BUSINESS EXPERIENCE:
5-8 years of product management, product development or product operations experience
5-7 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
2-5 years of experience with customer facing top brand digital product
2+ years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
2+ years of direct leadership experience, managing associates
2 years of payments, financial services or captive finance industry experience preferred
Ability to inspire art of the possible to improve upon status quo
Ability to influence executive management with effective verbal and written communications; Strength in advocacy of business/IT needs and user experience
Development of budget plans
Mobile app experience (PREFERRED)
Note: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
UNICON International, Inc. is an Equal Opportunity Employer.
If you are interested in working for an organization where honesty, integrity, and quality are among the core principles, click apply today!
This position is Onsite.
Salary range: $170k-$180k
Benefits offered: Medical, Vision, Dental, 401 K
The selected candidate will perform the following duties:
3rd Party Suppliers:
Not accepting 3rd party suppliers for this role
Work Type:
Virtual - 60% or more
We seek a candidate from the Southern California area. Consultant will work remotely, but may be required to occasionally be onsite.
Daily Tasks Performed
We are the Digital Product Team for the distinguished client Finance and Acura Finance websites, the customer service agent console and other digital tools. We are looking for an entrepreneurial Product Manager.
You maintain high standards for large project launches for quality, cost and delivery. You oversee product design, development, testing, launch and warranty. You also maintain high standards for production support, such as up-time, operational continuity and triage of incidents and bugs. You are comfortable leading a team despite ambiguity and you quickly flex to changing conditions.
As such, daily tasks include:
- leading the Product Management team
- working with CX, business, development and testing resources to imagine, write, deliver and test user stories
- meeting with leadership to articulate art of the possible and gain approvals for initiatives
- maintaining operations through platform, license management, cost management, etc
What will this person be working on:
We are improving our products through large projects, enhancements and production support. Our products include:
client AND ACURA FINANCE WEBSITES
Support client Finance and Acura Finance customers in the digital web channel. Expand self-service functionality to enable customers to easily manage their accounts online
client FINANCE MOBILE APP
New channel to launch soon. To launch a mobile app channel for customers to make payments easily.
client INSURANCE WEBSITES
Support client Insurance Solutions business in the digital web channel.
AGENT SERVICE CONSOLE + AGENT KNOWLEDGE
Customer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs
CUSTOMER COMMUNICATIONS + MARKETING CLOUD PLATFORM
Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates
Position Success Criteria (Desired) - 'WANTS'
MUST SKILL SETS:
CUSTOMER FACING + PAYMENTS EXCELLENCE
This role has direct ownership of our prominent digital tools visited by millions of customers. We seek candidates who have delivered winning experiences for top brands. A strong plus, you understand quality assurance, testing and have experience with payment processing, financial services or captive finance industry.
ROADMAP + DECISION MAKING
This is a strategic senior level role who 3-year roadmaps as a catalyst for change to evangelize and transform to next generation capabilities. You are comfortable with ambiguity, evolve to changing conditions and are fundamentally analytical, analyzing data to generate insights and provide steady influence to define and meet goals. You perform decision analysis on tool and vendor selections.
PEOPLE SKILLS
This self-starter is a leader overseeing Product Owners and Business Analysts. This role also oversees UX and testing resources. The role leads agile scrum teams and engages development, marketing, legal and other business / IT / enterprise stakeholders in a large matrix organization. You use outstanding written and verbal multidisciplinary communication skills to engage subject matter experts through executive stakeholders.
PLATFORM STRATEGY - SALESFORCE
You hold robust Salesforce product expertise and credentials. Utilize platform roadmap to maximize our product roadmap. Care and feeding of technical platform that enable all customer activity on the websites. Create and monitor health, utilization, technical debt and other metrics and improvement plans
MINIMUM EDUCATIONAL QUALIFICATIONS:
BA/BS degree
Agile certification for Product Owner or Scrum Master (PREFER SAFe Agile)
Salesforce certifications (PREFERRED). Else ability to gain Salesforce admin certification by year 1
MINIMUM BUSINESS EXPERIENCE:
5-8 years of product management, product development or product operations experience
5-7 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
2-5 years of experience with customer facing top brand digital product
2+ years of roadmap and business planning experience. Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
2+ years of direct leadership experience, managing associates
2 years of payments, financial services or captive finance industry experience preferred
Ability to inspire art of the possible to improve upon status quo
Ability to influence executive management with effective verbal and written communications; Strength in advocacy of business/IT needs and user experience
Development of budget plans
Mobile app experience (PREFERRED)
Note: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
UNICON International, Inc. is an Equal Opportunity Employer.
If you are interested in working for an organization where honesty, integrity, and quality are among the core principles, click apply today!