Senior IT Applications Specialist

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Position Overview

This position has advanced knowledge in the Workday system, and technology. This individual will be able to build low code/no code solutions within systems, support solutions and implementation, document system, solution, project and team functionality, processes, decisions, etc. This individual will also coordinate changes, liaise across IT and the business, and analyze relevant services and systems.

Responsibilities

35% - Daily Duties

Work independently with limited supervision managing projects and processes, as well as coach and review work from lower-level team members:

• Build Proficiently Manage Platform/Systems
• Implement Low Code/No Code Solutions
• Creating procedures to improve the existing systems by applying the appropriate changes or updates.
• Manage primary day to day unit functions of specialized technology (ex: new document type, User management, License management including new user setup/deactivation, roles, profiles, permissions, public groups)
• Configuration changes, including (but not limited to): Flow, fields, page layouts, record types, custom settings, dashboards and reports
• Create and Optimize Workflows & Dashboards

10% Support

• Tier 3 support for production systems.
• Support SDLC
• Proactively monitor applications, provide and advise on solution that prevent or minimize customer impact.
• User support
• System Reporting

15% Document

• Develop Functional Requirements
• Write technical requirements that detail the technical specifications and features of the solutions.
• Capture Business Process Workflow diagrams
• Document Work on approved project management software
• Create and manage knowledge base and deliver Technical Documentation

15% Coordinate

• Coordinate Releases / CRQ Owner
• Coordinate application upgrades
• Coordinate testing & deployment
• Manage user Training
• Monitor user adoption
• Communicate using Agile Methodologies with a functional team

15% Liaise

• Liaison to business partners & users
• Works closely with Vendors both for implementation projects and issue support
• Technical liaison to Software Engineers, systems engineers, Database Administrators, and other IT Teams.

10% Analyze

• Analyzing customer needs and develop functional requirements that specify what the technology solutions should do and how they should perform.
• Analyze current business processes and systems to identify their strengths and weaknesses.
• Identifying areas for improvement where technology can enhance efficiency, quality, or member satisfaction.

Internal Relationships:

Business Users, Product Owners, Engineers, Technical Product Managers, Business Systems Analysts, DBAs, Support & Infrastructure IT Engineers

External and Vendor Relationships:

Workday

Qualifications:

Required Education

• Bachelor's Degree - Acceptable Fields of Study: Software Engineering, Business, Information Systems, Data Analysis, and Engineering.
• Additional four years of relevant experience can be considered in lieu of degree

Desired Education

• Bachelor's Degree
• Acceptable Fields of Study: Software Engineering, Business, Information Systems, Data Analysis, and Engineering.

Required Relevant Experience

5 Years

Desired Relevant Experience

7 Years

Required Knowledge, Abilities, Skills

• Proficient in the SECU organization, HR and Finance Industry, banking, and has a service minded work ethic.
• Proficient with specific product, platform, or system the solution uses.
• Shows interest in all of SECU IT to be well rounded and communicative.
• Solution minded problem solver
• Collaborative and team player attitude with excellent communication skills both written and oral.
• Must adhere to the work schedule and attendance policy established by the manager.
• Must be able to confidently interact with technical, non-technical, and management staff.
• Review and refinement of the product backlog, sometimes contributing to setting priority.
• Helps to plan roadmap and convey to partners.
• Stay up to date on the latest industry trends and technical advancements.
• Must be able to speak English fluently.
• Must have strong analytical skills with high attention to detail. Serves as on-call responder for software the team supports.

Desired Knowledge, Abilities, Skills

• Software Development Life Cycle(SDLC)
• Experience working with JIRA
• Experience working with SCRUM Agile
• Working knowledge of Remedy

Special Position Requirements

• Sitting for prolonged periods
• Telephone for prolonged periods
• Computer for prolonged periods

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.