Ops & Accessories Manager

At Richemont Americas, we aspire to reflect the ever-changing world around us. We are proud to employ talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We believe when inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver excellence, advancing the community that is uniquely Richemont Americas.

Operations Manager & Accessories

IWC | New York, NY

Reports to: Head of Operations and CS

Role Overview

Looking for an Operations and Accessories Manager overseeing Straps and Accessories for our entire network and supporting the regional sales managers with processing orders.

Responsibilities

• Support Regional Sales Manager with releasing sales orders, creating return authorizations, and transferring from boutiques
• Straps and Accessories order management: order entry, processing, transferring, tracking of sales orders and updating various performance reports
• Responsible for answering Strap and Accessories questions from the entire network (authorized retailers, boutiques and call center) and help them solve any issues (delays, pricing, client frustration) while offering excellent customer service
• Follow up with consignment confirmations on a bi-yearly basis
• Account creation using our Richemont internal tools
• Testing of new systems and ad hoc projects

Qualifications

• Bachelor's degree
• Ideal candidate will have 5-6 years of experience preferably in sales and operations.
• Strong organizational and time management skills
• Intermediate SAP experience
• Full command of complete Microsoft Office with excellent Excel skills
• Knowledge of merchandise process flows and retail math
• Problem solver with analytical skills
• Well organized, detailed oriented and proactive
• Excellent interpersonal skills with the ability to resolve customer complaints and develop appropriate solutions.
• Outstanding written and verbal communication skills.
• Knowledge of the luxury Watch or jewelry industry is a plus.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer - United States

Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

At Richemont, We Craft the Future!

Expected Salary Range: $90K - $95K

Salary will be determined based on relevant skills and experience.