INFORMATION TECHNOLOGY SPECIALIST I
Apply NowCompany: Dane County, WI
Location: Madison, WI 53711
Description:
Salary: $36.22 - $47.18 Hourly
Location : Madison, WI
Job Type: Full time (1.0FTE)
Job Number: 2024-00484
Department: Human Services Department
Opening Date: 04/18/2025
Closing Date: 5/2/2025 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: 1871
Description
The Dane County Human Services Department has a current vacancy for a full time (1.0 FTE) Information Technology Specialist I. This position will be assigned to work on Human Services technical project implementations, provide support to end users and assist the department with effective use of technology. The position is located at the Human Services Northport office. The Eligible list created from this vacancy may be used for future vacancies within the next six (6) months.
Equity, Definition and Examples of Duties
COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Under general supervision, perform computer hardware diagnoses, software support and troubleshooting, and resolve technical end-user problems. Install, maintain and support PC software, hardware and peripherals running on local and wide area networks. Perform user application design and programming.
EXAMPLES OF DUTIES
Provide user application support by training users on application usage, acting as first level support for applications by answering questions over the phone or email, setting up remote user applications for users to access Dane County systems and programs, assigning security settings for application use along with creating user reference material on usage of applications. Provide hardware support by diagnosing local and network printer issues, NetStation issues, issues with peripherals including but not limited to faxes, copiers, scanners, phones (IP, analog and mobile), interactive displays, audiovisual systems, digital projectors and SMART technology as well as imaging, updating and configuring laptops and workstations. Provide support by installing, imaging, configuring and updating NetStations, workstations, laptops, network printers, upgrade hardware on PCs and install network port activation as needed. Develop business rules for new applications, working with programmers on design issues and conveying user feedback. Provide custom reports using structured query language syntax, view, queries, tables, and forms for data analysis regarding case information and office performance for internal and external use, as well as working with staff on correcting issues in data integrity and auditing the system for data integrity.
These additional duties may vary by Department:
ALLIANT ENERGY CENTER (AEC): Maintain and service a wide network of Ruckus powered Access Points and Hewlett-Packard (HP) Switches connected through the campus. Help create and manage a series of Virtual Local Area Networks (VLANs) as needed per the request of individual events and shows held at AEC, as well as by the needs of the AEC systems. Maintain clear and detailed documentation of all Network setting and port configurations for the Main Distribution Frame (MDF) and many Independent Distribution Frames (IDFs) throughout the campus. Configure Serve Set Identifiers (SSIDs) to best suit the ever changing needs of events held at the AEC, as well as the needs of staff and WiFi based systems within the facilities. Maintain clear and up-to-date information on all Ethernet and fiber connections between and throughout facility buildings.
DISTRICT ATTORNEY'S OFFICE: Provide end user support for applications and hardware, including general troubleshooting, creation of documentation and training. Assist in the overall implementation, maintenance and evaluation of the District Attorney's case management system (PROTECT) as well as coordinating integration with other County and State systems. Maintain and support phone systems and audiovisual needs, including hardware, digital evidence management and video editing. Participate in the department's internal project management team reporting on and helping to manage the various department IT projects and maintain an up-to-date knowledge base of new technologies.
CLERK OF COURTS: Responsible for the overall implementation, maintenance and evaluation of the State of Wisconsin Court Information System (CCAP) for the Dane County Courts; as well as coordinating integration with other County and State systems. Maintain and support audio visual and phone systems; as well as provide procedural documentation and training on technical systems to court management and staff. Order and manage office supplies and oversee disposal of surplus equipment. Perform daily accounting duties and serve as the primary backup to Accounting Assistant.
HIGHWAY & TRANSPORTATION: Maintain and support system interfaces between CHEMSPRO and other Highway applications. Develop maps in ArcGIS, create and maintain shape files of road inventory and other Highway Department assets. Develop, manage and maintain department databases to allow for data integration between specialized Highway software for use by Highway Staff. Download all traffic counters using STARnext software and process traffic counts. Enter and maintain data in various online WisDOT applications. Perform backup duties for department accounting functions. Administer grant programs.
HUMAN SERVICES: Provide end user support for applications. Create documentation and provide end user training. Perform user application testing of a mix of custom developed and purchased software applications. Manage, troubleshoot and plan updates of assigned systems. Lead implementation of assigned technology projects. Create forms, write reports and update website content.
Education, Experience and Special Requirements
Education, Training and Experience:
Any combination of education, training and experience equivalent to an Associate's degree in Information Management and two (2) years of professional experience working with user support, network systems, hardware installation, and/or application design.
The starting level within this classification series will be determined based on an evaluation of the knowledge and experience of the staff being hired.
Special Requirements:
Must have a valid driver's license, or access to reliable personal transportation, or equivalent. Also refer to the "Physical and Environmental Work Requirements" section below.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:
Provide services in both English and the required foreign language (e.g., Spanish, Arabic, Hmong, etc.). Applicants being considered for bilingual positions will be tested during the recruitment process prior to employment. This will primarily consist of passing an oral language proficiency assessment from English to foreign language and foreign language to English, but may require additional language testing, such as written translation, if it is an essential function of the job.
*If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position's bilingual designation.
Physical and Environmental Work Requirements:
Normal office environment. May require the lifting of heavy objects (computer/network equipment, etc.) with and without assistance. Ability to lift, carry, transfer computer equipment and/or boxes in hands or via cart. Manual dexterity using fine and gross motor skills. Good visual acuity and hearing with or without corrective devices. Must have ability to multi-task with speed and accuracy and in some cases, in fast-paced offices where workload is time sensitive and deadlines are dictated by Wisconsin Statutes.
Knowledge, Skills and Abilities
Ability to resolve problems efficiently and effectively, recognizing customers' technical competence levels, and ability to approach each level appropriately. Knowledge of Microsoft Office application software, Windows desktop operating systems, Structured Query Language (SQL) syntax, relational database concepts and design flow. Knowledge of basic networking fundamentals and PC hardware and peripherals. Excellent interpersonal, written and oral communication skills. Ability to balance, prioritize and organize multiple tasks. For Highway Department: Also requires knowledge of Generally Accepted Accounting Principles (GAAP) and practices of bookkeeping and accounting (Highway).
Become a part of the Dane County Team!
We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit
Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour.
Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups).
Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child.
Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member.
Telecommuting: Telecommuting allows employees to work remotely for all or part of their workweek. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee.
Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program.
WI Retirement System: Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired.
Like our Facebook page:
Dane County participates in E-Verify. For more information see the Notice of E-Verify Participation and Right to Work posters here" and then the 'here' links to this page:
01
Do you have ny combination of education, training and experience equivalent to an Associate's degree in Information Management and two (2) years of professional experience working with user support, network systems, hardware installation, and/or application design?
02
Please explain how you meet/exceed the minimum requirements listed in Question 1.
03
Did you use artificial intelligence (AI)-generated content or tools in any part of this position's job application process?
04
If you used AI-generated content or tools, do you have an approved request from Dane County's ADA Coordinator to do so?
05
If you used AI-generated content or tools to complete any part of the job application process, please list in which sections of the application process you did so, including responses to graded questions.
06
THIS QUESTION IS GRADED. Please describe any relevant education, professional training and work experience which has prepared you to perform the duties of an Information Technology Specialist I. Specifically address the following areas: A) Diagnose and resolve technical and end-user problems in a customer service oriented, team environment. B) Deploy technology solutions and provide end-user training and technical assistance. C) Work with stakeholders to analyze business needs and design and implement technological solutions.
07
THIS QUESTION IS GRADED. Please elaborate on your involvement with software or technology system design and implementation projects.
08
THIS QUESTION IS GRADED. What experience do you have with technical documentation? Please elaborate on your experience documenting business needs, system functionality, troubleshooting steps, and preparing training materials.
Required Question
Location : Madison, WI
Job Type: Full time (1.0FTE)
Job Number: 2024-00484
Department: Human Services Department
Opening Date: 04/18/2025
Closing Date: 5/2/2025 11:59 PM Central
FLSA: Non-Exempt
Bargaining Unit: 1871
Description
The Dane County Human Services Department has a current vacancy for a full time (1.0 FTE) Information Technology Specialist I. This position will be assigned to work on Human Services technical project implementations, provide support to end users and assist the department with effective use of technology. The position is located at the Human Services Northport office. The Eligible list created from this vacancy may be used for future vacancies within the next six (6) months.
Equity, Definition and Examples of Duties
COMMITMENT TO EQUITY AND INCLUSION
As an employer, we strive to provide a work environment where diversity and differing opinions are valued, creativity is encouraged, continuous learning and improvement are fostered, teamwork and open/honest communication are encouraged, and meeting customer needs through quality service is a shared goal. All employees must be able to demonstrate multicultural competence - the awareness, knowledge, and skills needed to work with others who are culturally different from self in meaningful, relevant, and productive ways. Applicants from traditionally underrepresented populations including women, racial and ethnic minorities, and persons with disabilities are especially encouraged to apply.
DEFINITION
Under general supervision, perform computer hardware diagnoses, software support and troubleshooting, and resolve technical end-user problems. Install, maintain and support PC software, hardware and peripherals running on local and wide area networks. Perform user application design and programming.
EXAMPLES OF DUTIES
Provide user application support by training users on application usage, acting as first level support for applications by answering questions over the phone or email, setting up remote user applications for users to access Dane County systems and programs, assigning security settings for application use along with creating user reference material on usage of applications. Provide hardware support by diagnosing local and network printer issues, NetStation issues, issues with peripherals including but not limited to faxes, copiers, scanners, phones (IP, analog and mobile), interactive displays, audiovisual systems, digital projectors and SMART technology as well as imaging, updating and configuring laptops and workstations. Provide support by installing, imaging, configuring and updating NetStations, workstations, laptops, network printers, upgrade hardware on PCs and install network port activation as needed. Develop business rules for new applications, working with programmers on design issues and conveying user feedback. Provide custom reports using structured query language syntax, view, queries, tables, and forms for data analysis regarding case information and office performance for internal and external use, as well as working with staff on correcting issues in data integrity and auditing the system for data integrity.
These additional duties may vary by Department:
ALLIANT ENERGY CENTER (AEC): Maintain and service a wide network of Ruckus powered Access Points and Hewlett-Packard (HP) Switches connected through the campus. Help create and manage a series of Virtual Local Area Networks (VLANs) as needed per the request of individual events and shows held at AEC, as well as by the needs of the AEC systems. Maintain clear and detailed documentation of all Network setting and port configurations for the Main Distribution Frame (MDF) and many Independent Distribution Frames (IDFs) throughout the campus. Configure Serve Set Identifiers (SSIDs) to best suit the ever changing needs of events held at the AEC, as well as the needs of staff and WiFi based systems within the facilities. Maintain clear and up-to-date information on all Ethernet and fiber connections between and throughout facility buildings.
DISTRICT ATTORNEY'S OFFICE: Provide end user support for applications and hardware, including general troubleshooting, creation of documentation and training. Assist in the overall implementation, maintenance and evaluation of the District Attorney's case management system (PROTECT) as well as coordinating integration with other County and State systems. Maintain and support phone systems and audiovisual needs, including hardware, digital evidence management and video editing. Participate in the department's internal project management team reporting on and helping to manage the various department IT projects and maintain an up-to-date knowledge base of new technologies.
CLERK OF COURTS: Responsible for the overall implementation, maintenance and evaluation of the State of Wisconsin Court Information System (CCAP) for the Dane County Courts; as well as coordinating integration with other County and State systems. Maintain and support audio visual and phone systems; as well as provide procedural documentation and training on technical systems to court management and staff. Order and manage office supplies and oversee disposal of surplus equipment. Perform daily accounting duties and serve as the primary backup to Accounting Assistant.
HIGHWAY & TRANSPORTATION: Maintain and support system interfaces between CHEMSPRO and other Highway applications. Develop maps in ArcGIS, create and maintain shape files of road inventory and other Highway Department assets. Develop, manage and maintain department databases to allow for data integration between specialized Highway software for use by Highway Staff. Download all traffic counters using STARnext software and process traffic counts. Enter and maintain data in various online WisDOT applications. Perform backup duties for department accounting functions. Administer grant programs.
HUMAN SERVICES: Provide end user support for applications. Create documentation and provide end user training. Perform user application testing of a mix of custom developed and purchased software applications. Manage, troubleshoot and plan updates of assigned systems. Lead implementation of assigned technology projects. Create forms, write reports and update website content.
Education, Experience and Special Requirements
Education, Training and Experience:
Any combination of education, training and experience equivalent to an Associate's degree in Information Management and two (2) years of professional experience working with user support, network systems, hardware installation, and/or application design.
The starting level within this classification series will be determined based on an evaluation of the knowledge and experience of the staff being hired.
Special Requirements:
Must have a valid driver's license, or access to reliable personal transportation, or equivalent. Also refer to the "Physical and Environmental Work Requirements" section below.
Background Check Statement: Some positions may require a criminal background check which can include fingerprinting due to the nature of the job's responsibilities. Wisconsin's Fair Employment Law, s. 111.31 - 111.395, Wis. Stats., prohibits discrimination because of an arrest or conviction record. However, Dane County may disqualify an applicant if the position's responsibilities are substantially related to the applicant's criminal history (e.g., the nature of the crime and its relationship to the position, whether hiring, transferring or promoting an applicant would pose an unreasonable risk to the business, its employees, customers and vendors, etc.) Management reserves the right to make employment contingent upon successful completion of the background check.
For Bilingual Positions:
*If applicable, individuals may confirm with the Employee Relations Division whether results of bilingual language certifications/ examinations they currently hold qualify them for the position's bilingual designation.
Physical and Environmental Work Requirements:
Normal office environment. May require the lifting of heavy objects (computer/network equipment, etc.) with and without assistance. Ability to lift, carry, transfer computer equipment and/or boxes in hands or via cart. Manual dexterity using fine and gross motor skills. Good visual acuity and hearing with or without corrective devices. Must have ability to multi-task with speed and accuracy and in some cases, in fast-paced offices where workload is time sensitive and deadlines are dictated by Wisconsin Statutes.
Knowledge, Skills and Abilities
Ability to resolve problems efficiently and effectively, recognizing customers' technical competence levels, and ability to approach each level appropriately. Knowledge of Microsoft Office application software, Windows desktop operating systems, Structured Query Language (SQL) syntax, relational database concepts and design flow. Knowledge of basic networking fundamentals and PC hardware and peripherals. Excellent interpersonal, written and oral communication skills. Ability to balance, prioritize and organize multiple tasks. For Highway Department: Also requires knowledge of Generally Accepted Accounting Principles (GAAP) and practices of bookkeeping and accounting (Highway).
Become a part of the Dane County Team!
We offer a wide range of benefits including fully paid dental and HMO health insurance premiums for full time employees/pro rated for part time employees. The County will also provide contributions towards POS health insurance premiums and short/long term disability. Additional benefits available include long term care, vision coverage, flex spending account and deferred compensation programs paid in full by the employee and a wellness program. For further details on insurance benefits visit
Bilingual Pay: Employees who work in bilingual designated positions receive an additional $2.00 per hour.
Undesirable Hours Premium Pay: Employees may receive undesirable hours pay of $2.00 for anytime worked between 6:00 p.m. and 6:00 a.m and for anytime on Saturday and/or Sunday. (not applicable with all employee groups).
Paid Parental Leave: Dane County also provides 12 weeks of paid parental leave for birth or adoption of a child.
Caregiver Leave: Dane County offers 80 hours of paid leave to care for an ill family member.
Telecommuting: Telecommuting allows employees to work remotely for all or part of their workweek. Dane County considers telecommuting to be a viable, flexible option when both the employee and the job are suited to such an arrangement. Dane County will permit telecommuting when it benefits the productivity of the employee and their department and if determined by employee's department that telecommuting is not detrimental to either the County or the employee.
Student Loan Forgiveness: If you are employed by a government or not-for-profit organization, you may be able to receive loan forgiveness under the Public Service Loan Forgiveness (PSLF) Program.
WI Retirement System: Employees hired after 7-1-11 must be expected to work a minimum of 1200 hours annually to be enrolled in the Wisconsin Retirement System when hired.
Like our Facebook page:
Dane County participates in E-Verify. For more information see the Notice of E-Verify Participation and Right to Work posters here" and then the 'here' links to this page:
01
Do you have ny combination of education, training and experience equivalent to an Associate's degree in Information Management and two (2) years of professional experience working with user support, network systems, hardware installation, and/or application design?
- Yes
- No
02
Please explain how you meet/exceed the minimum requirements listed in Question 1.
03
Did you use artificial intelligence (AI)-generated content or tools in any part of this position's job application process?
- Yes
- No
04
If you used AI-generated content or tools, do you have an approved request from Dane County's ADA Coordinator to do so?
- Yes
- No
05
If you used AI-generated content or tools to complete any part of the job application process, please list in which sections of the application process you did so, including responses to graded questions.
06
THIS QUESTION IS GRADED. Please describe any relevant education, professional training and work experience which has prepared you to perform the duties of an Information Technology Specialist I. Specifically address the following areas: A) Diagnose and resolve technical and end-user problems in a customer service oriented, team environment. B) Deploy technology solutions and provide end-user training and technical assistance. C) Work with stakeholders to analyze business needs and design and implement technological solutions.
07
THIS QUESTION IS GRADED. Please elaborate on your involvement with software or technology system design and implementation projects.
08
THIS QUESTION IS GRADED. What experience do you have with technical documentation? Please elaborate on your experience documenting business needs, system functionality, troubleshooting steps, and preparing training materials.
Required Question