Director, Group Sales

JOB TITLE: Director, Group Sales
DEPARTMENT: Ticket Partnerships
REPORTS TO: Senior Director of Ticket Sales and Service
FLSA: Salary, Exempt

Job Summary:

The Baltimore Orioles are seeking a results-driven and dynamic Director, Group Sales to oversee and drive group sales revenue. This position will focus on leading the Group Sales strategy and a team of Group Sales Account Executives, developing strategies to enhance performance, and implementing new initiatives to increase the group sales base. In this role, you will work closely with internal departments to create campaigns to increase group ticket sales and attendance.

Key Responsibilities:

• Create and execute plans, to sell traditional group tickets along with theme nights and ticket link promotions to hit our yearly sales and ticket goals.
• Collaborate with the Marketing, Ticket Operations and Business Analytics teams to develop and implement new group sales initiatives to increase revenue and engagement aimed at driving group ticket sales and attendance.
• Leading, training, and managing a team of Group Sales Account Executives, ensuring revenue and sales targets are met or exceeded.
• Work with the Sr. Director of Ticket Sales in establishing goals and incentive programs.
• Track and distribute leads, and continued training of staff to increase Group Account Executives skillsets.
• Research and implement "best practices" by networking with other MLB teams and professional sports teams.
• Identify and evaluate new technologies and vendor partnerships to improve sales efficiency and customer service through different, new channels.
• Develop and implement scalable processes for managing sales pipelines and lead generation, ensuring consistent tracking, prioritization, and conversion of opportunities.
• Build and maintain strong relationships within the Baltimore community, fostering new business opportunities and generating long-term partnerships.
• Provide excellent customer service by addressing client inquiries and resolving issues promptly and professionally.
• Manage the scheduling, execution, and oversight of group sales activities during Orioles game days and other special events at Oriole Park at Camden Yards.

Qualifications & Requirements:

• Minimum of 8 years of experience in ticket sales, with at least 3 years in ticketing leadership and experience in group sales specifically.
• Proven track record to be creative and drive revenue in the sports or entertainment industry with a focus on group sales and leadership.
• Exceptional communication and interpersonal skills, with the ability to make impactful client relationships.
• High levels of personal and professional integrity, with the ability to lead and motivate a team to meet objectives.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and knowledge of Sales Force CRM, FEVO and Tickets.com is preferred.
• Excellent customer service skills, with a client-first mentality and ability to resolve issues promptly and professionally.
• Strong organizational, time-management, and problem-solving skills, with the ability to manage multiple projects simultaneously.
• Flexibility to work evenings, weekends, and holidays based on the Orioles' schedule.

DISCLAIMER:

The statements herein are intended to describe the general nature and level of work being performed by the employee in this position. The duties listed do not represent an exhaustive list of all responsibilities, duties, and skills required of a person in this position.

EQUAL OPPORTUNITY STATEMENT:

The Baltimore Orioles are an Equal Opportunity Employer. It is the policy of the Baltimore Orioles to ensure equal employment opportunity without discrimination or harassment on the basis of race (including hair textures, afro hairstyles, or protective hairstyles), color, national origin or ancestry, religion or creed, gender or sex (including pregnancy), age, disability, citizenship status, marital status, veteran's status, genetic predisposition or carrier status, gender identity, sexual orientation, or any other characteristic protected by law.

The anticipated salary for this role is $75,000 - $105,000 annually with a bonus target depending on experience.

The Baltimore Orioles are committed to providing competitive pay and benefits for our employees.

The Baltimore Orioles provide generous benefits, including paid vacation, paid holidays, paid sick leave, health insurance (single and family), vision and dental coverage, life insurance, concession/merchandise discounts, free parking and complimentary baseball tickets to home games. 401(k) plan with discretionary employer match available after one year of service and 1,000 hours is also available.

This information is being provided in accordance with the Maryland Equal Pay for Equal Work - Wage Range Transparency law.

Posted: 4/18/2025

Job Questions:

This position is in-person. Are you located near Baltimore, MD? If not, will you relocate?

Our posted salary range for this position is $75,000-$105,000. Does this range align with your salary expectations?