Senior Product Analyst, Central Fraud Services

Payments Canada is at the forefront of the Canadian payment ecosystem. Our purpose is to make payments easier, smarter and safer for all Canadians. Every day we are working diligently to ensure your payments are cleared and settled. In 2023 alone, our systems cleared approximately $112 trillion or $450 billion each business day! If you are passionate about payments and want to help ensure that these financial transactions in Canada are carried out safely and securely, working with us is for you!

| Who we are

We are a public purpose, non-profit organization situated at the centre of Canada's payment ecosystem. We own and operate payment systems that process hundreds of billions of dollars worth of payment transactions every business day. We convene ecosystem participants to discuss their multiple and diverse interests and ideas and to navigate industry-level challenges. We adhere to a set of values that are our north star: Inspire trust, build community and enable change.

Payments Canada - where our country connects:

Payments Canada - Who we are

| Our culture

With our people in mind we have created a culture that fosters authenticity, collaboration, innovation and development. We empower one another, make meaningful contributions that not only impact the organization, but our country! We develop and nurture meaningful connections that drive innovation in our ecosystem. We are Payments Canada!

Do you want to make payments easier, smarter and safer for Canada? Join us today!

You need to work here if

• You love working with passionate, ambitious and collaborative colleagues.
• You want to be challenged and lead unique initiatives.
• You want to grow, develop and become a subject matter expert in your field.
• You want your work to make an impact in your community and country.

Come and join us - where payments meet purpose!

| What we are looking for

The Senior Product Analyst , Central Fraud Services , will be part of the Product Management group. This role helps Payments Canada shape the future of payments and ensuring safety and soundness of payments by managing fraud within Payments Canada's risk appetite. The incumbent will coordinate, analyze and execute on Fraud Services work packages, including fraud services for Real-Time Rail (RTR) payments. This role will collaborate closely with Transform, Delivery, Run pillars as well as other cross-functional, to provide detailed knowledge of market conditions needed to ensure that necessary features, functionality and supporting structures are in place.

| A day in the life

Your responsibilities as the Senior Product Analyst will include but are not limited to:

Support product lifecycle and fraud services delivery

• Support pre-discovery and discovery phases of the product lifecycle, grounded in market research, member, regulatory, and stakeholder insights.
• Identify fraud risk management gaps in current market offerings.
• Provide input into the product vision, roadmap, requirements, and release plan.
• Take a lead role in driving forward fraud-related initiatives, including development of business cases and planning submissions.

Conduct analysis and research to inform business needs

• Analyze quantitative and qualitative data to identify pain points, develop journey flows, and create actionable business requirements.
• Review product designs for user experience and provide feedback to development and engineering teams.
• Support research teams in gathering information on fraud risks and exposure.
• Analyze and resolve issues, recommend improvements, and lead development of user tips, tools and guides.

Manage stakeholder relationships and business execution

• Build solid relationships with internal teams including Industry Relations, Delivery, Operations, Communications, and Risk.
• Engage independently with members, vendors, regulators, and internal cross-functional teams.
• Liaise with EPMO and resource managers to determine resourcing needs and coordinate procurement processes.
• Own medium to large risk/issues and support resolution of complex business issues.

Provide administrative coordination and contribute to team development

• Coordinate stakeholder meetings, including scheduling, agenda planning, materials preparation, and minute-taking.
• Prepare high-quality content for internal, member, regulator, and vendor engagement.
• Manage structured and traceable document storage and file tagging on shared drives.
• Draft processes and workflows to support product management discipline and provide mentorship to junior team members.

| What you need to be successful

• Undergraduate degree in Business, Economics or related discipline.
• Five (5) to Seven (7) years of progressive work experience in fraud management, risk management, product management or business analysis in the financial sector.
• Ability to effectively bridge cross-functional teams, and vendor teams to ensure successful delivery of the defined output.
• Experience in liaising with internal and external stakeholders at all levels.
• Eligibility to successfully complete background checks that will be carried out by Payments Canada, including criminal, credit, identity, employment, and education checks.

|You will really stand out with

• Payments fraud knowledge is considered an asset.
• Experience working in a matrix environment is considered an asset.

| Salary range

• Based on qualifications and experience: $93,637 to $117,046.

Please submit your application by April 23, 2025.

| What's in it for you?

• Flexible, hybrid (remote/office) environment.
• Competitive compensation package, including annual variable bonus and defined contribution pension plan with employer matching percentage (if eligible).
• Comprehensive health and dental benefit coverage, including mental health coverage, life insurance and a health spending account for you and your dependents (Permanent and temporary employees with contracts 12 months and over).
• Paid time off: minimum four weeks paid vacation, sick and personal days, December holiday shutdown and cultural holiday observance days.
• 26 weeks of paid maternity and parental leave top-up.
• Rewards and recognition program.
• Access to office gym facilities.
• Internal and external professional development opportunities.
• Fun team and organizational events.
• Monthly all staff forums led by our Executive Leadership Team.

| Our diversity, inclusion and equity commitment

At Payments Canada, we are committed to making everyone feel they can be themselves and thrive at work. We will continue to build on a foundation of respect and appreciation for diversity in all forms and collectively create an inclusive and equitable culture where our differences are valued.

We are committed to employment equity and actively encourage applications from women, Aboriginal people, persons with disabilities and visible minorities. If selected for an interview, please advise us if you require special accommodation by emailing hrinfo@payments.ca.

We thank all applicants for their interest in this opportunity. Preference will be given to Canadian citizens and permanent residents. Only selected candidates will be contacted for an interview.