Community Resources Analyst, Senior
Apply NowCompany: City of Tacoma
Location: Tacoma, WA 98444
Description:
Salary: $88,774.40 - $124,966.40 Annually
Location : Tacoma, WA
Job Type: Non-Classified
Remote Employment: Flexible/Hybrid
Job Number: P0350-25
Department: Neighborhood & Community Services
Division: Neighborhood & Community Services
Opening Date: 04/18/2025
Closing Date: 5/1/2025 5:00 PM Pacific
Position Description
Neighborhood and Community Services (NCS) fosters safe, clean, and healthy households and neighborhoods by partnering with the community to increase equity, improve access to resources, and contribute towards cultivating a sense of belonging and a thriving Tacoma. The department invests in services and supports collaboration to increase access to resources and improve community outcomes. As part of the Systems and Strategy Division within NCS, this position serves the department by facilitating community and provider relationships, gathering and analyzing data, using data to prepare and present reports, responding to public inquiries, assessing and evaluating program effectiveness, and supporting boards and commissions. This position develops and administers contracted service agreements, including negotiating and developing scopes of work, and developing/managing budgets for contracted services.
This is detail-oriented work requiring collaboration with NCS staff across program areas, service providers, and City departments, including the City Attorney's Office, Finance, and others. This position manages projects within a portfolio as assigned by the direct supervisor. The department's work spans health and health care; food access; aging and disability; violence reduction and prevention including youth and young adult violence, domestic violence, and community violence; homelessness services and prevention, shelter, and supportive services; strategy implementation; complementary services; or other priorities as determined by department leadership. This position is initially assigned to work in the areas of health and health care, food access, and aging and disability.
Work assignments include establishing program schedules; coordinating applications processes; creating and disseminating public information; coordinating community assessments; gathering and analyzing data and writing reports; responding to neighborhood concerns; negotiating, developing, monitoring, and evaluating contracts and performance of funded providers; ensuring that providers adhere to federal, state and city requirements, regulations and policies; overseeing performance audits of contractors; reviewing and evaluating monthly performance reports and billings for eligibility and accuracy; providing technical program assistance to improve operations and service delivery; participating in the grant application process; collecting and analyzing data and preparing reports; and evaluating program success and making improvements.
Key Activities
Qualifications
Minimum Education*
Bachelor's degree in business or public administration, social/ human services or a directly related field
Minimum Experience*
4 years professional program work in human or social services administration or closely related experience
*Equivalency: 1 year of experience = 1 year of education
Desired Qualifications:
Experience in contract or program management, specifically negotiating and drafting budgets and scopes of work Experience with data collection and analysis, specifically in using data collection to make data-informed recommendations and decisions
Licensing, Certifications and Other Requirements
Some assignments may require a Washington State Driver's License
Selection Process & Supplemental Information
Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Qualified applicants will be reviewed for interview consideration.
In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. Candidates whose backgrounds most closely reflect the current needs of the department will be referred to the hiring manager for review and hiring consideration. Appointment is subject to passing a background check.
City of Tacoma Commitment to Diversity and InclusionTacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
Communication from the City of Tacoma:
For questions regarding this specific recruitment contact HR Analyst.
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The online application system may require you to enter a substantial amount of information. Be prepared to spend a minimum of one hour entering the required information.
For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.)
The City of Tacoma is an Equal Opportunity Employer. All applicants meeting minimum qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status or genetic information.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
01
Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application.I understand that any form of cheating or falsification will disqualify my application for further consideration.
02
Which option below best describes your education, experience, and training for this position?
03
In 250 words or less, describe your experience working with one of the following: health and health care, food access, or aging and disability services. What is one of the biggest challenges you see for communities in that service area and why?
04
Please respond to the following in 250 words or less.At the City of Tacoma, we define equity: Equity is when everyone has access to the opportunities necessary to satisfy their essential needs, advance their well-being and achieve their full potential. Additionally, it is when one's identity does not predict outcomes. How do you actively promote equity and compassion in your work?
05
In 250 words or less, describe how you set priorities, ensure your work is accurate, and meet deadlines when you have multiple projects assigned at the same time. Provide an example of a time when you had to use these skills.
06
In 250 words or less, describe your experience, providing examples, in the following areas.
Managing data, specifically collecting from variety of sources, and analyzing to make policy/priority recommendations
Researching best practices and establishing baseline performance objectives
07
Please tell us how you learned about this job opening. Select one.
08
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.
Required Question
Location : Tacoma, WA
Job Type: Non-Classified
Remote Employment: Flexible/Hybrid
Job Number: P0350-25
Department: Neighborhood & Community Services
Division: Neighborhood & Community Services
Opening Date: 04/18/2025
Closing Date: 5/1/2025 5:00 PM Pacific
Position Description
Neighborhood and Community Services (NCS) fosters safe, clean, and healthy households and neighborhoods by partnering with the community to increase equity, improve access to resources, and contribute towards cultivating a sense of belonging and a thriving Tacoma. The department invests in services and supports collaboration to increase access to resources and improve community outcomes. As part of the Systems and Strategy Division within NCS, this position serves the department by facilitating community and provider relationships, gathering and analyzing data, using data to prepare and present reports, responding to public inquiries, assessing and evaluating program effectiveness, and supporting boards and commissions. This position develops and administers contracted service agreements, including negotiating and developing scopes of work, and developing/managing budgets for contracted services.
This is detail-oriented work requiring collaboration with NCS staff across program areas, service providers, and City departments, including the City Attorney's Office, Finance, and others. This position manages projects within a portfolio as assigned by the direct supervisor. The department's work spans health and health care; food access; aging and disability; violence reduction and prevention including youth and young adult violence, domestic violence, and community violence; homelessness services and prevention, shelter, and supportive services; strategy implementation; complementary services; or other priorities as determined by department leadership. This position is initially assigned to work in the areas of health and health care, food access, and aging and disability.
Work assignments include establishing program schedules; coordinating applications processes; creating and disseminating public information; coordinating community assessments; gathering and analyzing data and writing reports; responding to neighborhood concerns; negotiating, developing, monitoring, and evaluating contracts and performance of funded providers; ensuring that providers adhere to federal, state and city requirements, regulations and policies; overseeing performance audits of contractors; reviewing and evaluating monthly performance reports and billings for eligibility and accuracy; providing technical program assistance to improve operations and service delivery; participating in the grant application process; collecting and analyzing data and preparing reports; and evaluating program success and making improvements.
Key Activities
- Work directly with service providers, NCS colleagues, City departments, research, analyze, evaluate and develop recommendations to address ongoing or emergent community needs, ensuring alignment with Council priorities.
- Develop and manage contract scopes of work (including complex budgets), research and develop performance metrics and reporting processes, and address contract compliance issues.
- Evaluate programs and determine effective strategies to address gaps or needs.
- Manage administrative tasks to support boards or commissions.
- Collaborate with internal and external partners in planning and evaluation of service delivery models, ensuring alignment with Council priorities and anti-racist systems transformation efforts.
- Utilize best practices to deploy analytical and reporting tools and design programs and services that reflect highest and best use of public funds.
- Special projects and assignments: Including but not limited to, grant research, application and reporting; design and management of competitive funding processes and notices of funding availability; research and prepare Council and community constituent responses; assist in emergency response efforts, attend and represent the City's position at community meetings and events.
Qualifications
Minimum Education*
Bachelor's degree in business or public administration, social/ human services or a directly related field
Minimum Experience*
4 years professional program work in human or social services administration or closely related experience
*Equivalency: 1 year of experience = 1 year of education
Desired Qualifications:
Experience in contract or program management, specifically negotiating and drafting budgets and scopes of work Experience with data collection and analysis, specifically in using data collection to make data-informed recommendations and decisions
Licensing, Certifications and Other Requirements
Some assignments may require a Washington State Driver's License
Selection Process & Supplemental Information
Apply
Interested individuals should apply online and attach a detailed resume and cover letter that includes job experience, major responsibilities and accomplishments related to this position. Qualified applicants will be reviewed for interview consideration.
In order for your application materials to be considered, all information must be submitted by the closing date and time listed on this job announcement. Candidates whose backgrounds most closely reflect the current needs of the department will be referred to the hiring manager for review and hiring consideration. Appointment is subject to passing a background check.
City of Tacoma Commitment to Diversity and InclusionTacoma's diversity is its greatest asset. Tacoma embraces its multi-cultural and multi-ethnic character. Communities of color and immigrant communities are fundamental to Tacoma's entrepreneurial spirit, workforce, and long-term success. In Tacoma, equity and empowerment are top priorities, meaning that all Tacoma residents must have equitable opportunities to reach their full potential and share in the benefits of community progress. One of our goals is for the City of Tacoma workforce to reflect the community it serves. We actively work to eliminate racial and other disparities and welcome candidates with diverse backgrounds and/or multicultural skill sets and experiences. Our goal is for Tacoma to be an inclusive and equitable place to live, work, and play.
Communication from the City of Tacoma:
For questions regarding this specific recruitment contact HR Analyst.
We primarily communicate via email during the application process. Emails from cityoftacoma.org and/or governmentjobs.com must be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
The online application system may require you to enter a substantial amount of information. Be prepared to spend a minimum of one hour entering the required information.
For assistance with the NEOGOV application process, questions regarding this job announcement, or if you are experiencing complications while applying, please contact the Human Resources office at 253-591-5400 by 4:00 pm of the closing date of the job announcement. This will allow time to assist you before the job announcement closes. (For technical difficulties using the NeoGov system, call the applicant support line at 1-855-524-5627 between 6:00 AM and 5:00 PM Pacific Time.)
The City of Tacoma is an Equal Opportunity Employer. All applicants meeting minimum qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status or genetic information.
The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice.
01
Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application.I understand that any form of cheating or falsification will disqualify my application for further consideration.
- Yes
- No
02
Which option below best describes your education, experience, and training for this position?
- Degree from an accredited four-year college or university in business administration, public administration, or social/human services, AND four years of professional program work in human or social services administration.
- Eight or more years of professional work in human or social services administration.
- A combination of education and experience on a year for year basis to equal eight years in business or public administration, social/human services or in human/social services administration.
- My education and experience do not meet or exceed the above qualifications.
03
In 250 words or less, describe your experience working with one of the following: health and health care, food access, or aging and disability services. What is one of the biggest challenges you see for communities in that service area and why?
04
Please respond to the following in 250 words or less.At the City of Tacoma, we define equity: Equity is when everyone has access to the opportunities necessary to satisfy their essential needs, advance their well-being and achieve their full potential. Additionally, it is when one's identity does not predict outcomes. How do you actively promote equity and compassion in your work?
05
In 250 words or less, describe how you set priorities, ensure your work is accurate, and meet deadlines when you have multiple projects assigned at the same time. Provide an example of a time when you had to use these skills.
06
In 250 words or less, describe your experience, providing examples, in the following areas.
Managing data, specifically collecting from variety of sources, and analyzing to make policy/priority recommendations
Researching best practices and establishing baseline performance objectives
07
Please tell us how you learned about this job opening. Select one.
- Job Interest Card notification
- Professional organization
- Military organization
- City of Tacoma employee
- Online job board posting
- Word of mouth
- Tacoma Training & Education Program (TTEP)
- Indeed
- Careers in Government
- Government Jobs
- Outreach Event
- National Diversity Network
- African American Job Network
- Disability Job Network
- Asian Job Network
- Latino Job Network
- Retirement Job Network
- LGBT Job Network
- Veteran Job Network
- International Association of Venue Managers
- Teamwork Online
- Venue Coalition
- Venues Now
- International Entertainment Buyers Association
- Other (see below)
08
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings.
Required Question